McDonald's

Name: McDonald's
Address: 631 Brook Forest Ave, Shorewood, Illinois, 60404, US
Telephone: (815) 725-4580
Price range: $
Rating: 2.5

$ • Fast Food, Burgers, Coffee Shops

Hours:
631 Brook Forest Ave, Shorewood
(815) 725-4580

Menu Order Online

About McDonald's

McDonald's, a well-known fast-food restaurant, continues to be a popular choice for many. The food is consistently good, with classic menu items like the Quarter Pounder with Cheese, described as juicy and flavorful, complemented by fresh ingredients and melted cheese. The fries are praised for being hot and crispy, while the soft drinks are refreshing. However, recent reviews indicate that quality can be inconsistent, with reports of messy food and flat drinks. Some customers have expressed dissatisfaction when their concerns were not addressed, highlighting a need for better service.

The service experience at McDonald's has received mixed reviews. Some customers have noted issues with the use of kiosks, preferring to interact with live staff. There have also been reports of long wait times and inattentiveness from employees, with some customers feeling that staff members are often rude. Despite this, there are positive mentions of employees like Max, who is recognized for being patient and kind, especially when resolving order issues.

On the other hand, the introduction of the McDonald's app and curbside pickup has been praised for its convenience and efficiency. Customers who have used this service have found the app to be user-friendly and the pickup process seamless, with orders prepared promptly and staff members being attentive and courteous.

Overall, while the food at McDonald's remains a consistent draw, the service experience can vary significantly. Some customers appreciate the personal touch of a live staff member, while others find the convenience of the app-based curbside pickup option to be beneficial. However, inconsistencies in order accuracy and service quality remain areas for improvement.