McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
631 Brook Forest Ave, Shorewood
(815) 725-4580
About McDonald's
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McDonald's Reviews
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Ordered in the mobile app and chose curbside because the drive thru line was around the building. Ordered at 740pm and and didn’t get my food til 757 pm. Ordered a caramel sundae which was half melted when it was brought out. The girl did offer to remake it after complaining about it so that was a plus. Then when i get home i ordered a a crispy chicken sandwich with no lettuce and when i opened it at home it had lettuce on it and no mayo. The sticker on the sandwich said no...read full review
Hours
| Monday | 5AM - 12AM |
| Tuesday | 5AM - 12AM |
| Wednesday | 5AM - 12AM |
| Thursday | 5AM - 1AM |
| Friday | 5AM - 12AM |
| Saturday | Open 24 hours |
| Sunday | 4AM - 12AM |
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McDonald's, a well-known fast-food restaurant, continues to be a popular choice for many. The food is consistently good, with classic menu items like the Quarter Pounder with Cheese, described as juicy and flavorful, complemented by fresh ingredients and melted cheese. The fries are praised for being hot and crispy, while the soft drinks are refreshing. However, recent reviews indicate that quality can be inconsistent, with reports of messy food and flat drinks. Some customers have expressed dissatisfaction when their concerns were not addressed, highlighting a need for better service.
The service experience at McDonald's has received mixed reviews. Some customers have noted issues with the use of kiosks, preferring to interact with live staff. There have also been reports of long wait times and inattentiveness from employees, with some customers feeling that staff members are often rude. Despite this, there are positive mentions of employees like Max, who is recognized for being patient and kind, especially when resolving order issues.
On the other hand, the introduction of the McDonald's app and curbside pickup has been praised for its convenience and efficiency. Customers who have used this service have found the app to be user-friendly and the pickup process seamless, with orders prepared promptly and staff members being attentive and courteous.
Overall, while the food at McDonald's remains a consistent draw, the service experience can vary significantly. Some customers appreciate the personal touch of a live staff member, while others find the convenience of the app-based curbside pickup option to be beneficial. However, inconsistencies in order accuracy and service quality remain areas for improvement.