Buy their donuts alit.. They are always great, and at times when I shop, they have run out before I get there. And that tells me that's its a great bakery!
Atmosphere: 5
Food: 5
Service: 5
Ash Axnix
Ordered a half sheet white cake, pink buttercream and strawberry middle. It was ready in 3 days and was a HUGE hit at my baby shower. Staff is always so friendly our favorite place to go!
Jessica Reuter
Clean, organized and friendly staff.
Dawn VanDell
wonderful pancake breakfast! staff perfect!
Nancy Ford Kinney
Waited at the pizza counter, no worker. Workers in the other sections just kept helping others at the adjacent counter that came after me. If there is no one to work there, don’t offer pizza at lunchtime.
Dave R.
I'm tired of Hy-Vee's way of running a store. They hire young people (that's great) but they know nothing. Ask a question and you get another young person (manager) who knows nothing. They will have 6 people in a line and won't open another line, while the head cashier (again young ) walks around looking at the lines while talking to another (young) employee. I found a worm on a bunch of cilantro, so I put it in my cart and gave it to the cashier(thinking I was doing the store a favor). She looked at it and incredibly said, "thank you, do you still want it?" I asked her, " why do you think I pointed it out and gave it to you?" Silence.........."I'm not sure?" Also, why have a happy hour at the bar/deli/restaurant and have NOBODY that is there to wait on you or know how to make a drink? I've sat there for 10-15 minutes and had numerous employees (young again) walk by me on the way to use the restroom, or come out of the deli and see me and NEVER say a word or ask if I need anything. The quality of service here stinks and it starts at the top! Btw- I saw a commercial for Jewel- if there's 3 or more in a line... guess what? They'll open another line! Hy-Vee has extremely high prices but extremely low quality of service.
Jordan Kernan
Everything. Great staff, great product and overall great service
Melissa Robert Lucas
The last 2 times I’ve placed a bakery order there was not enough frosting around all 4 sides of the cake. You can see the actual inside of the cake. Also they have been very small in height. With frosting they measure 1 1/2 inches. They used to be 3 inches!! What happened? Please see pictures.
Zauvjek Nasmijana
$8 steak dinner last night my husband brought me was delicious. Although I did use our Pizzaz at work to cook the steak longer bc I like it
12/17/2020 The ship is sinking! 1. Employees in the Chinese Department ignored everyone for 15 min's and when confronted the very tall gentleman says "I'll be with you in a minute " uh what??? Horrible customer service! 2. My wife and I counted 11 patrons with no masks on.... are you kidding me, at this time during the pandemic you're going to blatantly ignore CDC recommendations or refuse to enforce!? Hmmmmm * ALSO, last week our food delivery never arrived. when we called they claimed they were "to busy" to deliver (no one called to tell us that). They offered to deliver the first thing the next day & ANOTHER NO SHOW! We then called to tell them that we would come to the store and pick it up ourselves and when we did that, our order was missing 4 items!! Cmon guys! PEOPLE- Please consider others before you refuse to wear a mask! Sincerely, 20 year customer heading to Jewel/Osco
Liz Coffman
Today was the first time I’ve used the order on line/pick up service. It was an awesome experience. The ease of ordering and the young lady who put our groceries in our vehicle was cheerful and polite. I will use this service again.
Abbey Pocklington
My husband and I recently used the Silvis HyVee Bakery for our Wedding! After searching all around for someone to make us a Cinnamon Roll Cake for our Brunch Wedding, we were happy to hear they were up for the challenge. Matt Karstens in the bakery worked with us to make us the Cinnamon Roll Wedding Cake of our dreams! It turned out absolutely perfect, better than we could have imagined. Not only did it look delicious, it tasted delicious as well. We received so many compliments on the Cinnamon Roll Cake. Thank you!!
Brandy Hauman-Stockton
The kitchen staff member that waited on us in Chinese food and the cashier were just flat out rude. They could care less about customer service. The dining area was sloppy, no silverware, straws, or condiments so had to go back to rude cashier and after several minutes she went to find me silverware and just grunted as she handed it to me. No smile, no thank yous, just snotty tones and grunts.
McKenna L.
They messed up on my last order & didn't seem very apologetic about it. Doubt if I'll dio my curbside pickup there again!!!!!
Buy their donuts alit.. They are always great, and at times when I shop, they have run out before I get there. And that tells me that's its a great bakery!
Atmosphere: 5
Food: 5
Service: 5
Ordered a half sheet white cake, pink buttercream and strawberry middle. It was ready in 3 days and was a HUGE hit at my baby shower. Staff is always so friendly our favorite place to go!
Clean, organized and friendly staff.
wonderful pancake breakfast! staff perfect!
Waited at the pizza counter, no worker. Workers in the other sections just kept helping others at the adjacent counter that came after me. If there is no one to work there, don’t offer pizza at lunchtime.
I'm tired of Hy-Vee's way of running a store. They hire young people (that's great) but they know nothing. Ask a question and you get another young person (manager) who knows nothing. They will have 6 people in a line and won't open another line, while the head cashier (again young ) walks around looking at the lines while talking to another (young) employee. I found a worm on a bunch of cilantro, so I put it in my cart and gave it to the cashier(thinking I was doing the store a favor). She looked at it and incredibly said, "thank you, do you still want it?" I asked her, " why do you think I pointed it out and gave it to you?" Silence.........."I'm not sure?" Also, why have a happy hour at the bar/deli/restaurant and have NOBODY that is there to wait on you or know how to make a drink? I've sat there for 10-15 minutes and had numerous employees (young again) walk by me on the way to use the restroom, or come out of the deli and see me and NEVER say a word or ask if I need anything. The quality of service here stinks and it starts at the top! Btw- I saw a commercial for Jewel- if there's 3 or more in a line... guess what? They'll open another line! Hy-Vee has extremely high prices but extremely low quality of service.
Everything. Great staff, great product and overall great service
The last 2 times I’ve placed a bakery order there was not enough frosting around all 4 sides of the cake. You can see the actual inside of the cake. Also they have been very small in height. With frosting they measure 1 1/2 inches. They used to be 3 inches!! What happened? Please see pictures.
$8 steak dinner last night my husband brought me was delicious. Although I did use our Pizzaz at work to cook the steak longer bc I like it
Excellent customer service!
Restaurantji Recommends
12/17/2020 The ship is sinking! 1. Employees in the Chinese Department ignored everyone for 15 min's and when confronted the very tall gentleman says "I'll be with you in a minute " uh what??? Horrible customer service! 2. My wife and I counted 11 patrons with no masks on.... are you kidding me, at this time during the pandemic you're going to blatantly ignore CDC recommendations or refuse to enforce!? Hmmmmm * ALSO, last week our food delivery never arrived. when we called they claimed they were "to busy" to deliver (no one called to tell us that). They offered to deliver the first thing the next day & ANOTHER NO SHOW! We then called to tell them that we would come to the store and pick it up ourselves and when we did that, our order was missing 4 items!! Cmon guys! PEOPLE- Please consider others before you refuse to wear a mask! Sincerely, 20 year customer heading to Jewel/Osco
Today was the first time I’ve used the order on line/pick up service. It was an awesome experience. The ease of ordering and the young lady who put our groceries in our vehicle was cheerful and polite. I will use this service again.
My husband and I recently used the Silvis HyVee Bakery for our Wedding! After searching all around for someone to make us a Cinnamon Roll Cake for our Brunch Wedding, we were happy to hear they were up for the challenge. Matt Karstens in the bakery worked with us to make us the Cinnamon Roll Wedding Cake of our dreams! It turned out absolutely perfect, better than we could have imagined. Not only did it look delicious, it tasted delicious as well. We received so many compliments on the Cinnamon Roll Cake. Thank you!!
The kitchen staff member that waited on us in Chinese food and the cashier were just flat out rude. They could care less about customer service. The dining area was sloppy, no silverware, straws, or condiments so had to go back to rude cashier and after several minutes she went to find me silverware and just grunted as she handed it to me. No smile, no thank yous, just snotty tones and grunts.
They messed up on my last order & didn't seem very apologetic about it. Doubt if I'll dio my curbside pickup there again!!!!!