Complaint sent to corporate: So I ordered off Instacart for the first time. I picked up my food and took it home. We like Dennys burgers and I just wanted to feed my family. I ordered two extra ranch dressings that I paid $1.19 plus tax. Our burgers literally had half an order of fries each. I called down there just to let them know who ever is staging orders needs to be more careful. She hung up! They would not answer when I called back. I was not looking for compensation. I was looking to protect the next customer from bad service. I drove back to the restaurant. I asked the waitress if she had hung up on me. She said no sarcastically, and the manager would be out. She took her time and finally came out after I called the restaurant a third time. I attempted to explain the problem and she overtalked me. I explained as a manager you need to listen to the problem and solve it. I explained I use to be a manager. She proceeded to tell me " Your not a manager anymore are you?" I responded "I am an engineer now." I could tell she wanted to keep escalating the situation so I left due to her trying to overtalk me. Review the cameras please. So this is a warning to the GM of that restaurant. You are sending incomplete orders out and you have a manager that will not listen to the customer you will lose business and trust of the public. I will let every South Beloiter know in my circle of what took place. I grew up in the city and hate to see bad business be conducted here. I posted a picture of the half filled ranch I did receive on google reviews if you would like to review. Customer service is easy if you listen and have patience. This manager did not have patience, she hung up. She did not listen after I drove back to the store. This is completely unacceptable. I don't need my rear kissed. I didn't even want what I paid for. I wanted to let them know there is a problem in the orders for pickup. Could someone please call me?
Marco Flores Giles
Eric made me feel confident when I order my food because he spoke to me in spanish. He was very kind, patience and friendly. I Will return.
Atmosphere: 5
Food: 5
Service: 5
Daisy Ortiz Otiz
Eric was very kind, very helpful, and speaks Spanish which it makes Spanish speakers more comfortable while we are eating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Steak and Eggs, Hash Browns, Double Cheeseburger
paige walker
Great service she was patient with me gave me a great recommendation. Would suggest that anybody come to this Denny’s and eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll Pancake Slam
Desiree Parkerson
Everyone is so nice and happy and food was amazing!! Vanessa our waitress was very attentive and kind. I highly recommend this restaurant.
Atmosphere: 5
Food: 5
Service: 5
D E
The host was very good. The salad was a little below average because it had some wilted lettuce. The rest of the meal was good.
DM City
Had Vanessa. Amazing service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Zeentify -
Paola
Parking: Dundee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Steak and Eggs, Sausage, Hash Browns
Houlkz
thank you paula
Vegetarian options: u
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Eggs
Caleb Pahlke
Paula is the best waiter i have had here in a long time. I come to this location very regularly, she was very attentive and but also just made this feel like home. I will be coming back once again. Also super knowledgeable about the menu she was very helpful.
Paula is the best server my kid has Down sydrome and so was so sweet
Kid-friendliness: My kid has Down syndrome one is crippled for life 💔 Paula
Atmosphere: 5
Food: 5
Service: 5
Devon Losey
service sucks
Atmosphere: 2
Food: 2
Service: 1
juan santillan
My children and wife's favorite restaurant, they love to eat here, in my opinion they should have a menu for Hispanics, at least one with sandwiches, skillers, breakfast, but my family is happy, I am happy.
Dietary restrictions: It is a family restaurant that has everything, even for disabled people.
Kid-friendliness: It is a family restaurant that has everything, even for disabled people.
Wheelchair accessibility: It is a family restaurant that has everything, even for disabled people.
Atmosphere: 5
Food: 5
Service: 5
Brooke Thomas
Mateo was my server. He had amazing customer service. Very kind and attentive. Definitely will be coming back for his service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Jalapeno Sriracha Burger, Build a Burger, Hamburger, Slam Platter, Steak and Eggs, Brisket Sandwich, Strawberry Stuffes French Toast, Jr Cheeseburger, Philly Steak Omelette, Chocolate Pancake Puppies, Mozzarella Sticks, Cinnamon Roll Pancake Slam, Sausage, Salmon with Wild Rice, Brisket Mac and Cheese
Complaint sent to corporate: So I ordered off Instacart for the first time. I picked up my food and took it home. We like Dennys burgers and I just wanted to feed my family. I ordered two extra ranch dressings that I paid $1.19 plus tax. Our burgers literally had half an order of fries each. I called down there just to let them know who ever is staging orders needs to be more careful. She hung up! They would not answer when I called back. I was not looking for compensation. I was looking to protect the next customer from bad service. I drove back to the restaurant. I asked the waitress if she had hung up on me. She said no sarcastically, and the manager would be out. She took her time and finally came out after I called the restaurant a third time. I attempted to explain the problem and she overtalked me. I explained as a manager you need to listen to the problem and solve it. I explained I use to be a manager. She proceeded to tell me " Your not a manager anymore are you?" I responded "I am an engineer now." I could tell she wanted to keep escalating the situation so I left due to her trying to overtalk me. Review the cameras please. So this is a warning to the GM of that restaurant. You are sending incomplete orders out and you have a manager that will not listen to the customer you will lose business and trust of the public. I will let every South Beloiter know in my circle of what took place. I grew up in the city and hate to see bad business be conducted here. I posted a picture of the half filled ranch I did receive on google reviews if you would like to review. Customer service is easy if you listen and have patience. This manager did not have patience, she hung up. She did not listen after I drove back to the store. This is completely unacceptable. I don't need my rear kissed. I didn't even want what I paid for. I wanted to let them know there is a problem in the orders for pickup. Could someone please call me?
Eric made me feel confident when I order my food because he spoke to me in spanish. He was very kind, patience and friendly. I Will return.
Atmosphere: 5
Food: 5
Service: 5
Eric was very kind, very helpful, and speaks Spanish which it makes Spanish speakers more comfortable while we are eating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Steak and Eggs, Hash Browns, Double Cheeseburger
Great service she was patient with me gave me a great recommendation. Would suggest that anybody come to this Denny’s and eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll Pancake Slam
Everyone is so nice and happy and food was amazing!! Vanessa our waitress was very attentive and kind. I highly recommend this restaurant.
Atmosphere: 5
Food: 5
Service: 5
The host was very good. The salad was a little below average because it had some wilted lettuce. The rest of the meal was good.
Had Vanessa. Amazing service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Paola
Parking: Dundee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Steak and Eggs, Sausage, Hash Browns
thank you paula
Vegetarian options: u
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Eggs
Paula is the best waiter i have had here in a long time. I come to this location very regularly, she was very attentive and but also just made this feel like home. I will be coming back once again. Also super knowledgeable about the menu she was very helpful.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Paula is the best server my kid has Down sydrome and so was so sweet
Kid-friendliness: My kid has Down syndrome one is crippled for life 💔 Paula
Atmosphere: 5
Food: 5
Service: 5
service sucks
Atmosphere: 2
Food: 2
Service: 1
My children and wife's favorite restaurant, they love to eat here, in my opinion they should have a menu for Hispanics, at least one with sandwiches, skillers, breakfast, but my family is happy, I am happy.
Dietary restrictions: It is a family restaurant that has everything, even for disabled people.
Kid-friendliness: It is a family restaurant that has everything, even for disabled people.
Wheelchair accessibility: It is a family restaurant that has everything, even for disabled people.
Atmosphere: 5
Food: 5
Service: 5
Mateo was my server. He had amazing customer service. Very kind and attentive. Definitely will be coming back for his service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Jalapeno Sriracha Burger, Build a Burger, Hamburger, Slam Platter, Steak and Eggs, Brisket Sandwich, Strawberry Stuffes French Toast, Jr Cheeseburger, Philly Steak Omelette, Chocolate Pancake Puppies, Mozzarella Sticks, Cinnamon Roll Pancake Slam, Sausage, Salmon with Wild Rice, Brisket Mac and Cheese
Great customer service and good food
Atmosphere: 5
Food: 5
Service: 5
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