Food was decent nice workers and pizza and cheese stick were good
Atmosphere: 5
Food: 5
Service: 5
sean kelly
Under cooked pizza.and boneless chicken withe buffalo sauce barley sauce on then ans chicken nuggets never again
Eva White
on this there were tragically, no onions
Atmosphere: 3
Food: 3
Service: 3
Heidi Santana
I have loved Papa John's since they open back in the 90s that I recall them opening. It has always been my favorite pizza a highly recommend this location. 🙂 Riverside.
Atmosphere: 5
Food: 5
Service: 5
sentina rivera
Food was not even cooked called asked for a replacement on oct.3, ladie was apologized and said that we would get our order replaced that it will be in the system under my phone number and name. I called the store to asked for the replacement, the lady answered kinda rude and put me on hold right away for 4 minutes by that time I was still on hold walking into the facility. She asked me was I here for a pick up.I said no.I'm here to get my order replaced.She said you need to place an order.I said no I need my order replaced.Well, you're gonna have to hold on.There's only 2 of us.I said no problem as I'm sitting there.There's actually four of them at the store... she finally comes up to the register, asked me for my phone number is gave it to her 3 times she went in the back had the other girl working come back 4th time asked me again for my phone number...manager on duty come back with a with even more of a attitude saying she ain't going to do anything for us because she wasn't the manager on duty I said to her that should not matter it's just a replacement not a refund.... nasty words where exchanged and the manager i'm on duty and 2 coworkers a male and female came around the counter as if they wanted to assault us. So even more words were exchanged.. the manager alsonstated don't worry.. I have her address like if she was going to come to my home. Police were called! I did not feel comfortable knowing they had my personal information witch im sure is also against policies. At that point she threatened me.. This place is unsanitary. People on shift were wearing pajama pants. Sweatshirts bandannas with picks in their hair. Dirty shirts did not look like they were sanitized at all. I'm sure that's against policies. Did file a complaint with corporate....Hopefully this papa john's restaurant get some better training, especially when it comes to customer service and sanitation.Health department should definitely visit this store.
Atmosphere: 1
Food: 1
Service: 1
Rob Punzel
Hung up after being on hold for over 10min just after 10am. Totally rediculous.
Service: 1
Ms. Toya H
I have not eaten at Papa John's for many years and today I remember why. Yuck!!! I don't understand how they still say better ingredients when they have the nasty pepperoni and not the old School crispy pepperoni. Also the cheese tasted like it had refrigerator burn. It tasted like I was eating a frozen pizza. The recipe is terrible. No crust. The original came to me as if it was a thick thin crust because the crust was so flat. You could give me Papa John's for FREE, for LIFE and I will deny it. I rather eat a frozen pizza. I will go back to Domino'swhen eating from a major chain.
Atmosphere: 5
Food: 1
Service: 5
Joseph Mueller
Friendly staff, good pizza and they confirm the order before you leave!
Atmosphere: 5
Food: 5
Service: 5
Cindy Deboard
Ordered a shaq-a-roni with extra green olives and bacon cheese bread the pizza was just a plain pep. Pizza no green olives the cheese bread barely had bacon on it call had the pizza replace got it and it was the same way with the pepperoni and hardly any olives when I ordered extra green olives I paid 42$ for shit service never again I suggest not order from them
Atmosphere: 1
Food: 2
Service: 5
Trevor Bickford-Dillinder
Terrible service and completely unacceptable product quality. All of this was intentional as well
sold me a uncooked pizza, then refused to answer the phone. the next day they refused to answer still so ill never come back here
Ken Dietrich
3 1/2 Stars you've got to be kidding. Crust undercooked and 2 inches wide before paper thin cheese and virtually tasteless toppings started. I had Papa John's Pizza years ago and it was good, never again. It shocks me that these places can stay in business why would anyone ever go back. My Red Baron pizzas are absolutely delicious compared to a Papa John's nothing.
Jordon
Placed an order before midnight knowing the store doesnt close until 1am, should have been more than enough time to get my food. Well I guess I was wrong and Im not sure if I have papa johns or doordash to blame. I certainly didnt expect placing an order to papa johns through their app just to get paired with doordash, which assigned me a driver who mustve decided not to take the delivery. The papa johns app doesnt have a way to reach support about your order or simply cancel the order either so Im really happy I decided to pay with cash or theres a good chance I wouldve paid for food that never arrived. *My order was cancelled on its own once the estimated delivery time said 2am, the order isnt even in the app anymore* Dont think I'll be making the mistake of ordering delivery from here again since they apparently dont have many dedicated drivers and rely on doordash.
Nicole M
If I could give negative stars I would. Not only did the general manager mess up my order, but someone else's as well. The names are on the boxes, all you have to do is read to make sure they match up! Clearly that's a bit much for this GM. I called and told them, they messed up and if they could bring me my cheesesticks that I ordered, and take back this order that isn't mine. They told me I could come pick up my cheesesticks and they'll provide a product guarantee. I said I already drove there once, and they messed up. Not gonna waste my time and gas cause they messed up. They wouldn't send a driver a mile away to correct the problem. Instead was rude and ignorant on the phone. I was just told by a higher up person that they can not refund me my money for the cheesesticks as the computer won't allow her to. Said they can give me a credit. Yeah, I refuse to eat at this location ever again. They wanna charge $6 for a delivery fee, and none of it goes to the driver. So that's why I did a pick up order. By looking at the other reviews I'm shocked they are still open!
Seth
The 2 girls that are working today feel it's best to play on there phones and wait to start the order when the person arrives to pick up the order.
Food was decent nice workers and pizza and cheese stick were good
Atmosphere: 5
Food: 5
Service: 5
Under cooked pizza.and boneless chicken withe buffalo sauce barley sauce on then ans chicken nuggets never again
on this there were tragically, no onions
Atmosphere: 3
Food: 3
Service: 3
I have loved Papa John's since they open back in the 90s that I recall them opening. It has always been my favorite pizza a highly recommend this location. 🙂 Riverside.
Atmosphere: 5
Food: 5
Service: 5
Food was not even cooked called asked for a replacement on oct.3, ladie was apologized and said that we would get our order replaced that it will be in the system under my phone number and name. I called the store to asked for the replacement, the lady answered kinda rude and put me on hold right away for 4 minutes by that time I was still on hold walking into the facility. She asked me was I here for a pick up.I said no.I'm here to get my order replaced.She said you need to place an order.I said no I need my order replaced.Well, you're gonna have to hold on.There's only 2 of us.I said no problem as I'm sitting there.There's actually four of them at the store... she finally comes up to the register, asked me for my phone number is gave it to her 3 times she went in the back had the other girl working come back 4th time asked me again for my phone number...manager on duty come back with a with even more of a attitude saying she ain't going to do anything for us because she wasn't the manager on duty I said to her that should not matter it's just a replacement not a refund.... nasty words where exchanged and the manager i'm on duty and 2 coworkers a male and female came around the counter as if they wanted to assault us. So even more words were exchanged.. the manager alsonstated don't worry.. I have her address like if she was going to come to my home. Police were called! I did not feel comfortable knowing they had my personal information witch im sure is also against policies. At that point she threatened me.. This place is unsanitary. People on shift were wearing pajama pants. Sweatshirts bandannas with picks in their hair. Dirty shirts did not look like they were sanitized at all. I'm sure that's against policies. Did file a complaint with corporate....Hopefully this papa john's restaurant get some better training, especially when it comes to customer service and sanitation.Health department should definitely visit this store.
Atmosphere: 1
Food: 1
Service: 1
Hung up after being on hold for over 10min just after 10am. Totally rediculous.
Service: 1
I have not eaten at Papa John's for many years and today I remember why. Yuck!!! I don't understand how they still say better ingredients when they have the nasty pepperoni and not the old School crispy pepperoni. Also the cheese tasted like it had refrigerator burn. It tasted like I was eating a frozen pizza. The recipe is terrible. No crust. The original came to me as if it was a thick thin crust because the crust was so flat. You could give me Papa John's for FREE, for LIFE and I will deny it. I rather eat a frozen pizza. I will go back to Domino'swhen eating from a major chain.
Atmosphere: 5
Food: 1
Service: 5
Friendly staff, good pizza and they confirm the order before you leave!
Atmosphere: 5
Food: 5
Service: 5
Ordered a shaq-a-roni with extra green olives and bacon cheese bread the pizza was just a plain pep. Pizza no green olives the cheese bread barely had bacon on it call had the pizza replace got it and it was the same way with the pepperoni and hardly any olives when I ordered extra green olives I paid 42$ for shit service never again I suggest not order from them
Atmosphere: 1
Food: 2
Service: 5
Terrible service and completely unacceptable product quality. All of this was intentional as well
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
sold me a uncooked pizza, then refused to answer the phone. the next day they refused to answer still so ill never come back here
3 1/2 Stars you've got to be kidding. Crust undercooked and 2 inches wide before paper thin cheese and virtually tasteless toppings started. I had Papa John's Pizza years ago and it was good, never again. It shocks me that these places can stay in business why would anyone ever go back. My Red Baron pizzas are absolutely delicious compared to a Papa John's nothing.
Placed an order before midnight knowing the store doesnt close until 1am, should have been more than enough time to get my food. Well I guess I was wrong and Im not sure if I have papa johns or doordash to blame. I certainly didnt expect placing an order to papa johns through their app just to get paired with doordash, which assigned me a driver who mustve decided not to take the delivery. The papa johns app doesnt have a way to reach support about your order or simply cancel the order either so Im really happy I decided to pay with cash or theres a good chance I wouldve paid for food that never arrived.
*My order was cancelled on its own once the estimated delivery time said 2am, the order isnt even in the app anymore*
Dont think I'll be making the mistake of ordering delivery from here again since they apparently dont have many dedicated drivers and rely on doordash.
If I could give negative stars I would. Not only did the general manager mess up my order, but someone else's as well. The names are on the boxes, all you have to do is read to make sure they match up! Clearly that's a bit much for this GM. I called and told them, they messed up and if they could bring me my cheesesticks that I ordered, and take back this order that isn't mine. They told me I could come pick up my cheesesticks and they'll provide a product guarantee. I said I already drove there once, and they messed up. Not gonna waste my time and gas cause they messed up. They wouldn't send a driver a mile away to correct the problem. Instead was rude and ignorant on the phone. I was just told by a higher up person that they can not refund me my money for the cheesesticks as the computer won't allow her to. Said they can give me a credit. Yeah, I refuse to eat at this location ever again. They wanna charge $6 for a delivery fee, and none of it goes to the driver. So that's why I did a pick up order. By looking at the other reviews I'm shocked they are still open!
The 2 girls that are working today feel it's best to play on there phones and wait to start the order when the person arrives to pick up the order.
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