Chipotle Mexican Grill

Gave me the wrong order (bag had my name, but the bowl inside had someone else's name). No worries, mistakes happen. Not once did they issue an apology. They simply told me they will remake my order.

Atmosphere: 5

Food: 5

Service: 1

I ordered delivery through the chipotle app. The order was made with the wrong meat and completely missing an ingredient. This not the first time this location has ruined my order.

Atmosphere: 1

Food: 1

Service: 1

Dirty. Poor attitude of servers. Broken equipment. Unstocked utensils/napkins. Edit: 8/10/2025. This place got worse. The whole team on the afternoon of Saturday 8/9/2025 should be fired! They were disorganized. They argued with my wife. They took forever to get to us. Once we got our food, they then made us wait to ring us up so we could pay. This place is utterly disgusting!

Atmosphere: 1

Food: 3

Service: 1

the clerk outside too busy on his phone to pay attention to his customers...until I walk in because he's probably afraid I'll rob him..happens EVERY time I'm there..

Customer service sucks. We’re out of everything . Does not close until 11 . Started putting food away early, food was sitting out while team member went to the back. Horrible. Worst chipotle ever !!!

Atmosphere: 1

Food: 1

Service: 1

Food as usual chipotle meal. But when we went in few of the stuffs had already run out. There was no white rice , no pinto beans , no lettuce. Issue is that chipotle meal is a single meal made up with all these ingredients. If any of these are missed it just seems incomplete. I would recommend store to atleast have stuff enough that runs through the day or just tell the customer upfront that they have ran out of so and so stuffs do they still want to buy.

Atmosphere: 4

Food: 5

Service: 2

Bad location out of all food never coming back

Atmosphere: 1

Food: 3

Service: 1

No one in line, but I got rushed through like they were in a lunch rush.

Atmosphere: 4

Food: 4

Service: 1

Food was very good but the staff wasn't very friendly nor was the store very clean.
Throughout the restaurant only 2 tables we could see were even remotely clean.

Atmosphere: 3

Food: 4

Service: 3

Absolutely terrible service. I ordered three chicken bowls with rice, lettuce, and cheese that’s it, the same for all three. The woman working there didn’t add half of what I asked for. My bowls were practically empty. I kept asking for more, and she just gave me the nastiest attitude like I was bothering her for wanting what I paid for complete rip off. I didn’t get my money’s worth at all. Don’t waste your time or money at this location theyll give you scraps and an attitude. Horrible experience and I love chipotle will not be coming here again.

Atmosphere: 1

Food: 1

Service: 1

Would NEVER order again.

Atmosphere: 1

Food: 1

Service: 1

I had a very disappointing experience at the Chipotle in South Elgin. The service was slow and unorganized, and the staff seemed uninterested in helping customers. The food portions were noticeably smaller than usual, and some ingredients looked old or dried out. The dining area was messy, with trash overflowing and tables not cleaned. For a place that used to be reliable, this location has really gone downhill. Definitely not the Chipotle quality I’m used to.

Atmosphere: 1

Food: 1

Service: 1

Y’all forgot half the bowl?? Like genuinely tell me how this is possible I thought I was being pranked and another bowl would appear. I’ve ordered here so many times and never had this encounter so it is definitely a situation that had been caused by employee error, not to mention I had two other bowls purchased that looked identical in the quantity of food. If there is an ingredient unavailable just say so. This is the equivalent of wearing no pants to work. It’s so obvious you can’t get away with it. There must be a game being played in the back to see how close you can get to a bowl being BARELY acceptable. Could this be considered a strip tease? It’s no where near justifiable cus I ordered it for PICKUP and came 20 minutes past the pickup time so there was a solid 25-40 minutes to prepare these orders which is plenty of time to fix ingredients and properly portion the food and that includes when there is a rush. That is plenty of time. I’m still waiting for John Quinones to appear around the corner cus this is not real.

Atmosphere: 5

Food: 2

Service: 4

Yes I would definitely recommend going.
Great food, generous portions. Experienced server made the day.
I don't remember her name but she did it all. I appreciate experienced service on my short lunch break.

Atmosphere: 5

Food: 5

Service: 5

Love me some Chipotle!

Atmosphere: 5

Food: 5

Service: 5