I had a very disappointing experience at this Dunkin location. I placed my order at 6:38 PM, and the store was not scheduled to close until 7:00 PM. Instead of simply preparing the order, the staff member started arguing with me about the timing and made me feel unwelcome, as if I was doing something wrong by ordering before closing time. Customer service should remain professional until the actual closing time. This experience was frustrating and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Ryan Chasin
Your team is so incredible for supporting the Fox River Trolley Museum and it's Santa event. It was nice to know we were getting a known product. Definitely will drive the extra few mins to your location. Kudos to you Dunkin for supporting a not for profit in the community.
Atmosphere: 5
Food: 5
Service: 5
Anneliese Vukotich
There’s been multiple times they’ve messed up orders and I’ve had to go back in to get them reconciled. I’ve had my final straw with this location. I stopped by here multiple times a week because it’s convenient on the way to work, but I will gladly take my business elsewhere. They’re always skipping on the portion that you order. For example, I have a tendency to get bacon, avocado, toast, and multiple times they have put less than three or four small bacon bit pieces on top. I’ve also had multiple times where the breakfast wraps are slowly put together making for such a mess. More times than that they don’t feel the coffee up all the way or it has been burned. Don’t waste your time, money, or potential frustration with this place.
Food: 1
Shay Haynes
Just about every time my husband, I or my mother order from this Dunkin’ something is wrong. We’ve never complained or have been rude to any one of the staff that we’ve encountered. However we’re almost always treated rudely when in the drive-thru getting cut off when ordering or the food/drinks are not correct. When we pull up to the window it’s major giggling like they know they’ve messed up your order but it’s an inside thing and unless you check your food and taste your drink right then and there you won’t know it’s wrong until you make it to work. This is my closest Dunkin’ but I’d rather go out of my way to a different location than to give this location more money.
Atmosphere: 1
Food: 2
Service: 1
Cristal M
Receipt found inside bag touching the food- everything had to be thrown out. The person handling my order wasted my money. Coffee was cold when I ordered hot. Drive thru service acted like I was a bother to her.
Food: 3
Service: 1
William B (Billiam)
They gave me back the wrong change and never paid me back yet waiting for phone call
Atmosphere: 2
Food: 2
Service: 2
St. Rebel
Alot of talking amongst the workers. Slow service and little, if any, interaction with customers.
Atmosphere: 3
Food: 4
Service: 2
Venus Encarnacion
Walk in. Ordered on there system. Kinda felt like they didn't know I ordered. Then one young man came to rescue and I was on my way.
Atmosphere: 3
Service: 3
Kevin Velazquez
Idk but I feel like the quality of this location had declined so bad! Donuts are so not presentable edible! They need to train their employees properly. This is how the donuts looks like everyday! Not happy about it
Everything about this location is terrible. Workers very disrespectful, they always mess up your order, very arrogant and snotty. Never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
kat Hicks
Great coffee
Atmosphere: 5
Food: 5
Service: 5
John Pullaro
Breakfast sandwiches all day. Kids love the place, for lunch.
Atmosphere: 4
Food: 5
Service: 5
Jazmine Benitez
The older blonde woman working at the drive through window was absolutely unprofessional, rude, and needs to find a different job. We wanted our coffee remade and instead of remaking them she turned around to mock us to her coworkers and insinuated we were lying about our coffees tasting like straight milk. Won’t be coming back here, there are better Dunkin’s with nicer staff. Don’t waste your money.
Service: 1
Ami Cary
The little girl Ariah that took our order was very unprofessional! Not only did she not make our order correctly, but then told us to wait out front for the rest of it. Then after 8 minutes of them not coming out, I went in and then when she tries to charge me again and I said this has to be a joke of Dunkin, she proceeds to tell me, I don't have to shop there. For HER mistakes. When I come back to pay keeps looking at a coworker smirking and laughing. If you can't hire, good help.. Your location will go under
Fast Service DD!
Atmosphere: 4
Food: 4
Service: 4
I had a very disappointing experience at this Dunkin location. I placed my order at 6:38 PM, and the store was not scheduled to close until 7:00 PM. Instead of simply preparing the order, the staff member started arguing with me about the timing and made me feel unwelcome, as if I was doing something wrong by ordering before closing time. Customer service should remain professional until the actual closing time. This experience was frustrating and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Your team is so incredible for supporting the Fox River Trolley Museum and it's Santa event. It was nice to know we were getting a known product. Definitely will drive the extra few mins to your location. Kudos to you Dunkin for supporting a not for profit in the community.
Atmosphere: 5
Food: 5
Service: 5
There’s been multiple times they’ve messed up orders and I’ve had to go back in to get them reconciled. I’ve had my final straw with this location. I stopped by here multiple times a week because it’s convenient on the way to work, but I will gladly take my business elsewhere. They’re always skipping on the portion that you order. For example, I have a tendency to get bacon, avocado, toast, and multiple times they have put less than three or four small bacon bit pieces on top. I’ve also had multiple times where the breakfast wraps are slowly put together making for such a mess. More times than that they don’t feel the coffee up all the way or it has been burned. Don’t waste your time, money, or potential frustration with this place.
Food: 1
Just about every time my husband, I or my mother order from this Dunkin’ something is wrong. We’ve never complained or have been rude to any one of the staff that we’ve encountered. However we’re almost always treated rudely when in the drive-thru getting cut off when ordering or the food/drinks are not correct. When we pull up to the window it’s major giggling like they know they’ve messed up your order but it’s an inside thing and unless you check your food and taste your drink right then and there you won’t know it’s wrong until you make it to work. This is my closest Dunkin’ but I’d rather go out of my way to a different location than to give this location more money.
Atmosphere: 1
Food: 2
Service: 1
Receipt found inside bag touching the food- everything had to be thrown out. The person handling my order wasted my money. Coffee was cold when I ordered hot. Drive thru service acted like I was a bother to her.
Food: 3
Service: 1
They gave me back the wrong change and never paid me back yet waiting for phone call
Atmosphere: 2
Food: 2
Service: 2
Alot of talking amongst the workers. Slow service and little, if any, interaction with customers.
Atmosphere: 3
Food: 4
Service: 2
Walk in. Ordered on there system. Kinda felt like they didn't know I ordered. Then one young man came to rescue and I was on my way.
Atmosphere: 3
Service: 3
Idk but I feel like the quality of this location had declined so bad! Donuts are so not presentable edible! They need to train their employees properly. This is how the donuts looks like everyday! Not happy about it
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Everything about this location is terrible. Workers very disrespectful, they always mess up your order, very arrogant and snotty. Never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
Great coffee
Atmosphere: 5
Food: 5
Service: 5
Breakfast sandwiches all day.
Kids love the place, for lunch.
Atmosphere: 4
Food: 5
Service: 5
The older blonde woman working at the drive through window was absolutely unprofessional, rude, and needs to find a different job. We wanted our coffee remade and instead of remaking them she turned around to mock us to her coworkers and insinuated we were lying about our coffees tasting like straight milk. Won’t be coming back here, there are better Dunkin’s with nicer staff. Don’t waste your money.
Service: 1
The little girl Ariah that took our order was very unprofessional! Not only did she not make our order correctly, but then told us to wait out front for the rest of it. Then after 8 minutes of them not coming out, I went in and then when she tries to charge me again and I said this has to be a joke of Dunkin, she proceeds to tell me, I don't have to shop there. For HER mistakes. When I come back to pay keeps looking at a coworker smirking and laughing. If you can't hire, good help.. Your location will go under
Atmosphere: 1
Food: 1
Service: 1
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