Dunkin'
514 S Randall Rd, South Elgin
(847) 214-3602
Recent Reviews
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Just went thru drive thru. Ordered 25 assorted munchkins. They put them in a bag(not box). Only 20. The total was $15.40 - I gave her $16.00 and she didn’t offer me my change. As I drove away I told her to keep the change. Crap!
Weekend staff is horrible. Only giving it two start because the weekday staff is amazing all orders come out good. But today Sunday my order was horrible. Wish I could post my food 😢
Atmosphere: 3
Food: 1
Service: 3
This was by far the worst Dunkin’ food I’ve ever gotten. $27 to receive cold sandwich’s, undercooked hash bites that were stuck to the inside of the bag and a wad of crumpled up napkins that someone threw in the bag with no regard. At this point Dunkin has lost my business. Whoever manages this location should be fired. Absolute trash. America is definitely not running off this Dunkin.
Atmosphere: 2
Food: 1
Service: 1
I used to love coming here but has gone down in the past month. Workers and managers are rude. I got a bagel and the egg was moldy, food has constantly been moldy at this location. So disappointed because it wasn’t always like this.So sad tbh.
Atmosphere: 2
Food: 1
Service: 2
Just like many other reviews have mentioned already. They are closed before 8:00 pm which is their stated time online. Update your closing time.
Service: 1
Bad service, i ask 5 time for half & half but not received also we asked for 2 hash brown but we received 1.
Food: 1
Service: 1
Says open til 8pm, got there at 7:15p, they were CLOSED!
Went at 7 and the girls working stated they are closed. It’s ridiculous as they are suppose to be open until 8PM. It needs to be fixed! Either disclose publicly you’re closed at 7 with new hours on the windows or make sure the staff actually keeps it open!
Atmosphere: 1
Food: 1
Service: 1
Usually have no issues here but today I ordered a cold brew and received it with chunky cold foam in it ??? it wasn’t until I got to work, sat down & that is when I noticed it. I had to toss the entire thing. I’ve been ordering this for weeks now & have never had the cold foam look like this!
Atmosphere: 1
Food: 1
Service: 1
Do not place a mobile order here. They will not give you a refund! I arrived and what I ordered they did not have in stock. Sold out of everything and said I have to call customer service which is closed on the weekend.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Definitely not open till 8 as listed...sat there at 7:10 pm and the girl inside just stared at me and shook her head no
Service: 1
Came at 7:45, waited 5 minutes at the drive thru. They are supposed to be closed at 8PM.
If I could find the PC number, I would've left a bad review for their GSS score but I couldn't find it.
Atmosphere: 1
Food: 1
Service: 1
Came at 7:45, waited 5 minutes at the drive thru. They are supposed to be closed at 8PM.
If I could find the PC number, I would've left a bad review for their GSS score but I couldn't find it.
Atmosphere: 1
Food: 1
Service: 1
They had my order ready when they said they would
Atmosphere: 5
Food: 5
Service: 5
Dunkin staff is very friendly and attentive. Especially Aaliyah she’s a hard worker and knows how to deal with customers.
Atmosphere: 5
Food: 5
Service: 5
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