Dunkin'

514 S Randall Rd, South Elgin
(847) 214-3602

Recent Reviews

Aaron Wolf

We always have friendly drive thru service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese, Hash Browns, Wake-Up Wrap - Egg and Cheese, Wake-Up Wrap - Sweet Black Pepper Bacon, Donuts, Grilled Cheese, Everything Stuffed Bagel Minis, Plain Stuffed Bagel Minis

Elise Torres

made my coffee completely wrong asked to fix and made it wrong again literally just a vanilla ice coffee and gave me the wrong sandwich as well. was too annoyed to go back so oh well??‍♀️

Atmosphere: 1

Food: 1

Service: 2

Overka

I ordered a large hot caramel craze latte and loaded hashbrowns. It came without whipped cream and they used the toasted white chocolate swirl instead of caramel. My hashbrowns only had 7 and there was barely any bacon on them.

Atmosphere: 1

Food: 2

Service: 2

Chris' Antics

Went yesterday and ordered an iced vanilla latte with whipped cream. I received an iced vanilla coffee with cream. I didn’t realize until I drove away because I just thought they forgot the whipping cream but was very disappointed to realize I had the wrong drink. Tried again today and ordered on the app to try to have the correct drink. I was given a hot drink when I ordered an iced, and none of the toppings that came with the drink (whipped cream, caramel drizzle, and cinnamon sugar) were on mine. I explained to the girl at the drive thru that I ordered it iced and she said she had already made the drink and there was nothing she could do. Would rather make the further drive for Starbucks and receive my correct order and better customer service.

Atmosphere: 2

Food: 2

Service: 2

Karen Faircloth

Very friendly at drive throughWheelchair accessibility: Wide open room enough for Wheel chair

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Hash Browns, Wake

Aurely Vasquez

The employees do not know how to make a matcha without pouring a gallon of cow milk into it. Milky as

Food: 1

Megan Dobija

this location closes over half an hour early. completely locked up and shut down 45 minutes before their listed close time. i wasted gas BECAUSE they were supposed to be open for another 45 minutes. horrible way to run a location.

Atmosphere: 1

Food: 2

Service: 1

Stephanie Morgan

this place either routinely closes before it's posted hours or the posted hours have been incorrect for a bit I've been here twice now between 7-8pm and it's been closed.

Jessica Claxton

Good donuts,coffee and service! Really clean in there too. Did wish it was a little more kid friendly though! No high chairs or changing tables made it a little tough for us so we’ll probably stick with drive through in the future.

Atmosphere: 4

Food: 5

Service: 5

Sara M

Absolutely ridiculous. Placed a mobile order, drive 6 miles to the location and they are closed before their posted hours! The service here was already horrible and it just gets worse. It's a franchise, which says a lot.

Atmosphere: 1

Food: 1

Service: 1

A K

No complaints. This one is always great and accommodating.

alyssa soulis

Horrible coffee! Every time I go to this location I regret it! It always tastes old or burnt.

Elyse W

Stopped on a Saturday just after noon. Drive-thru was super busy, so I went inside. Still a great selection of doughnuts available, even so late on a weekend day. Customer service was friendly and efficient; the person helping asked what size box I preferred for the number I was ordering - very helpful!Doughnuts were really fresh! This will be our go-to for Dunkin products when we're in the mood for sugar!

Food: 4

Service: 5

B O

Manager was barking orders at the employees while I was at the window, highly unprofessional. Probably why they neglected to give me a knife for my bagel, no napkins, and didn't toast the bagel the way I requested. I feel bad for the employees that have to deal with him.

Atmosphere: 1

Food: 3

Service: 2

Janeth Martinez

Sometimes they do get it wrong just need to pay a little more attention and also a little more good attitude.

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