Outback Steakhouse
365 S Randall Rd, South Elgin
(847) 717-0100
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The absolute worst service and food ever, we are in the restaurant now. Appetizer was greasy, soup salty, steak over cooked and dry. The waitress took the soup off and requested a new steak. While at the right temp it was ICE Cold!! To add insult to injury she walked by our table 12 times (yes I counted) and served/ checked on all the other patrons in our section. Maybe our shade of brown blended in with the furniture… we’ve been here several time and never experienced service like this. Wonder how long before she comes to take payment. I’ll just pay on the app. Disappointed UPDATE The manager was open to listening and tried to make amends.
No one was at the door to great us. We waited for over 5 minutes before someone finally showed us to our table. The server took over 10 minutes come to the table. It took over 10 minutes to get our drinks. 15 minutes later he came back and asked if we were ready to order. My wife ordered sirloin steak and the waiter then tells us they are out of all sirloins. I told him to forget it and bring us our bill for the drinks. Manager shows up and says he is sorry. They are short staffed. What does that have to do with not having food and waiting over 30 minutes to tell people they have no steaks? The short staff card is getting old. I will not be back.
Carry-out Ribeye meal. The steak did NOT appear at all to be a Ribeye. It was riddled with gristle and fat. It was drowned in pepper (I believe to hide to poor flavor) I struggled to cut 1/4 of it, but the gristle was too much for my best steak knife. Outback - NEVER AGAIN!
Risk of food poisoning! Don’t eat here!On Dec 31st at 7:33pm I picked up my to go food, drove back home to find both of my “well done/ No pink” steaks looked like salmon on the inside, forgot my appetizer and bread was poor. For someone who doesn’t eat anything but we’ll done I could of gotten extremely sick. To call back and complain was another task, 27 calls 20 minutes of just ringing with no one to answer. Finally got someone explained and went back, they tried to CHARGE me $70 again!!!! No no no, YOU messed up, not my credit card. Went back home and find out they forgot my sides and this time the food was almost burnt no pink but guess what….. the steak had a old taste to it!!!! I will update this if I end up with bowl issues, I HIGHLY suggest eating elsewhere where they DON’T cut corners just to get food out. I understand being busy but throwing food out just to catch up is how people get sick very quickly. What a horrible way to end 2022, I will be cooking my own steaks at home starting the new year! Score: 0/10 I would avoid at all costs
Non waiter person brought one glass of water for a table of 5 and walked away. Never brought more waters.Then the same person gave our blooming onion to the table next to us. That family of 8 dug in ate it without even say hey we just sat down it’s not ours. The waitress was over worked so couldn’t check in on her tables to know ww never got our onion.The food took forever but we didn’t want the onion on the house and not eat our steak we were starving by then and wanted to enjoy the dinner at that point. The app was to pick at. Bread was also slow due to high demand of waitress.Good thing i got my dad that HUGE steak he devoured it. Was very delicious. The onion just ruined there first experience.But really what kind of people don’t say hey that’s not our food and start eating it.
Really great time. The food was done to perfection. It arrived just the way we ordered it. The drinks were fun and the server wad engaging. She kept us entertained without being obnoxious. Prices were about $2.00 lower then we expected. We will be back soon. Outback!!
Parking: Plenty!
Wheelchair accessibility: Yes, expected.
Ordered takeout, said it would be ready by 8:30, sat in the parking lot til 8:50. Got home and the Togo person forgot one of our sides. Went back to get it, no apology. Food was cold, loaded mashed potatoes were missing bacon. Alice Springs chicken was dried out and hard. The place wasn’t busy, even went inside and saw only one other order on the screen. Oh and they forgot my dipping sauce. As someone in this industry Incan forgive something like this if togo was ten screens back and a full dining room. This was ridiculous
Deshone is the best server hands down. We celebrated my mother-in-law's birthday. He went above and beyond. I couldn't ask for a better server. He was so good that I applied to work there the very next day! I am happily employed with a wonderful crew!
Been a while since we have been to outback. The food was really good.Service was pretty good. I think our server had more area than he could handle though. He was nice and got our order just as we asked. My wife and father in law both have very specific diets. Anywhere we go, they order food without many things or things on the side to work with what they can eat. This requires the server to write down a lot of notes to get it right.One thing we all enjoy at Outback is whatever they put in the salad dressings to make them have a bit of heat. Of course the rest of the food is great, but we drive 40 minutes for that salad dressing... and potato soup.
The food was good and I'm glad that we had a waiter that had respect for his customers. The manager walked passed and asked the guy at the table behind us how he was doing twice and not once did she even greet us. And also a couple of other employees did the same thing. I'm giving my server and the food 5stars .
Restaurantji Recommends
The food was good. The service was okay. I just wish the server had paid more attention to our tables needs, like the table behind us. We were going to get dessert, but we're never asked about it. In the past though everything has been spot on. Definitely worth the half hour drive. The food was cooked to perfection. I would give the food and atmosphere 5 stars. The cost is fair too.
no cap, Arnold made the best burger i’ve ever had. Shout out Arnold. Also, shout out evan for that bomb ceaser salad. and shout out Joe for making the best drink i’ve ever had, Joes way;) Gina is also the best togo person. Everyone deserves a raise.
This is a Great Place to have a meal... when you want to get away from it all and feel like your on Vacation in Australia visiting Crocodile Dundee... You even see the knife he used sticking out of the Freshly Baked Pumpernickel Break... SO GOOD... And then came the Coconut Shrimp... ABSOLUTELY FANTASTIC... Followed by the Main Meal... Outback Ribs with Mashed Potatoes and Fresh Vegetables... And all of it topped off by an Outback Dark Beer... I was too full for desert... I will get that... the next time... Oh... and I once again... had several Lovely Waitress's helping me... THANK YOU FOR YOU HELP... I had never been there before.
This has always been one of my favorite places to eat. Yesterday, not so much! My favorite item there is the “premium” blue cheese pecan chopped salad. This time, it almost seemed drowned in dressing. Maybe it wasn’t made fresh?
THIS IS THE BEST STEAKHOUSE IVE EVER BEEN TO!! Came here for my grandmas birthday & they were very very welcoming! The waitresses are very nice & respectful, they came to my table the minute we sat down and were very patient with us. The food was cooked the exact way I wanted it to be cooked!! 10/10 definitely coming back here again!!
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