A few weeks ago, I had the worst experience at this restaurant. If I’m not mistaken, the person who served me was named Maria, but I’m not sure. What I do remember is the manager, hispanic lady,**Thalia/Bianca Not sure**
First of all, my rice was very hard. I let Maria know and asked her to replace it. It would have been very simple to give me different rice or pasta—just take the pot of rice, bring it to the back, and check with the manager or the cooks. But instead of doing that, she decided to replace my rice, then served herself some and started eating it right in front of me, as if questioning whether the rice was actually hard.
After eating it, she asked the cook if he thought the rice was hard. Then, in a really ridiculous way, she asked him in front of me, "This rice is from today, right? Or is it from yesterday?" Which made me wonder—aren’t they supposed to serve fresh food at this place? It was past 4 PM, so if it were in the morning, I’d understand that they might serve rice from the night before. But asking that after 4 PM??
Then, the woman, whom I believe was Maria, told me, "No, sir, the rice is fine." I think the simplest thing to do was just to replace my rice, but her insistence on being right made no sense. I wasn’t asking for anything free or extra food—I simply asked for my rice to be changed.
The funniest part of all was that the manager was right there behind her and ignored the entire interaction as if she didn’t care. Before leaving, I told Maria, "You shouldn’t doubt what customers say." I even showed her the hard, clumped rice and said, "It’s not right to contradict customers. It’s as simple as replacing the food, and that’s it."
I also realized that her manager didn’t care at all—she didn’t even come to the front to see what was happening because she was too busy chatting with one of the employees. So I told Maria, "Remember, without customers, there is no business, and the customer is always right." To which she replied, "Well, not here."
I would love to speak to some one other than the store manager, maybe an area coach or region manager tnks.
Atmosphere: 1
Food: 1
Service: 1
Khurram Salam
Noodles is so dry, tasteless. I never ate before garbage food.
Food: 1
Service: 1
Recommended dishes: Chow Mein
Anthony Raspanti
Had a sign written by a child that said they were out half the menu including all rice. Not sure how they’re out of all rice, but ok. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Gallo Jugado
This is the closest location to my house. I order my food thru the app every weekend and schedule it up 3hours ahead so it’s ready when I want it and I don’t have to wait. Every time I get there it’s never ready and always wait between 10-25mins every time. I see that poor Mexican lady always stressed out because none of the orders are ready. I’m always standing there waiting with other people that are there for pick up. It’s the other workers that take there sweet as time to get things done. The lady kept apologizing for my order not being ready and I understand it’s not her fault it’s them others that just show up to collect a check but not actually work
Food: 5
Service: 1
Olivia Ortiz
Customer service is not so great
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: The Original Orange Chicken and Teriyaki Chicken
Jezika Kitzy
The guy dishing out the food was acting like he hated his job. When we said what we wanted he rolled his eyes. Very poor service.
It is very cold in the dining room, which makes it uncomfortable to enjoy your dinner.
Atmosphere: 3
Food: 4
Service: 5
Dylan Ridle
Mannnnn Jordan is the guy. What a great team yall got but Jordan really made my experience exceptional. We’ve got to get him to corporate or regional manager. I really see some potential in his future.
Clean place with an attentive staff and fast service.
Atmosphere: 5
Food: 4
Service: 5
Duky ES
9.16.2024. MONDAY 12 PM, NOON, 1 person working.. half hour waiting for plate of food...
Jazmin R
Found metal shaving as soon as I opened order… Younger girl employees there are very unpleasant laughing and looking at the customer’s whispering amongst each others that they don’t give the order out right, not paying attention.
Julio Torres
As a single father, I have no option of changing my toddler in the resturant . They only have a changing table for women’s bathroom which I find ridiculous. In 2024 you would think they would accommodate men and women to be able to Change there kids.
Atmosphere: 1
Food: 1
Service: 1
DONIS
8/18/2024 5:30pm
Today I placed my first order here, and unfortunately they gave me everything wrong, it was clearly not my order, I had a bad experience, I think I will look for another location or other options
Gave wrong order
Atmosphere: 1
Food: 1
Service: 1
A few weeks ago, I had the worst experience at this restaurant. If I’m not mistaken, the person who served me was named Maria, but I’m not sure. What I do remember is the manager, hispanic lady,**Thalia/Bianca Not sure**
First of all, my rice was very hard. I let Maria know and asked her to replace it. It would have been very simple to give me different rice or pasta—just take the pot of rice, bring it to the back, and check with the manager or the cooks. But instead of doing that, she decided to replace my rice, then served herself some and started eating it right in front of me, as if questioning whether the rice was actually hard.
After eating it, she asked the cook if he thought the rice was hard. Then, in a really ridiculous way, she asked him in front of me, "This rice is from today, right? Or is it from yesterday?" Which made me wonder—aren’t they supposed to serve fresh food at this place? It was past 4 PM, so if it were in the morning, I’d understand that they might serve rice from the night before. But asking that after 4 PM??
Then, the woman, whom I believe was Maria, told me, "No, sir, the rice is fine." I think the simplest thing to do was just to replace my rice, but her insistence on being right made no sense. I wasn’t asking for anything free or extra food—I simply asked for my rice to be changed.
The funniest part of all was that the manager was right there behind her and ignored the entire interaction as if she didn’t care. Before leaving, I told Maria, "You shouldn’t doubt what customers say." I even showed her the hard, clumped rice and said, "It’s not right to contradict customers. It’s as simple as replacing the food, and that’s it."
I also realized that her manager didn’t care at all—she didn’t even come to the front to see what was happening because she was too busy chatting with one of the employees. So I told Maria, "Remember, without customers, there is no business, and the customer is always right." To which she replied, "Well, not here."
I would love to speak to some one other than the store manager, maybe an area coach or region manager tnks.
Atmosphere: 1
Food: 1
Service: 1
Noodles is so dry, tasteless. I never ate before garbage food.
Food: 1
Service: 1
Recommended dishes: Chow Mein
Had a sign written by a child that said they were out half the menu including all rice. Not sure how they’re out of all rice, but ok. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
This is the closest location to my house. I order my food thru the app every weekend and schedule it up 3hours ahead so it’s ready when I want it and I don’t have to wait. Every time I get there it’s never ready and always wait between 10-25mins every time. I see that poor Mexican lady always stressed out because none of the orders are ready. I’m always standing there waiting with other people that are there for pick up. It’s the other workers that take there sweet as time to get things done. The lady kept apologizing for my order not being ready and I understand it’s not her fault it’s them others that just show up to collect a check but not actually work
Food: 5
Service: 1
Customer service is not so great
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: The Original Orange Chicken and Teriyaki Chicken
The guy dishing out the food was acting like he hated his job. When we said what we wanted he rolled his eyes. Very poor service.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Honey Walnut Shrimp, Beijing Beef, Fried Rice
It is very cold in the dining room, which makes it uncomfortable to enjoy your dinner.
Atmosphere: 3
Food: 4
Service: 5
Mannnnn Jordan is the guy. What a great team yall got but Jordan really made my experience exceptional. We’ve got to get him to corporate or regional manager. I really see some potential in his future.
Atmosphere: 5
Food: 5
Service: 5
Fully staffed and still taking 10 mins per person
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Clean place with an attentive staff and fast service.
Atmosphere: 5
Food: 4
Service: 5
9.16.2024. MONDAY 12 PM, NOON, 1 person working.. half hour waiting for plate of food...
Found metal shaving as soon as I opened order…
Younger girl employees there are very unpleasant laughing and looking at the customer’s whispering amongst each others that they don’t give the order out right, not paying attention.
As a single father, I have no option of changing my toddler in the resturant . They only have a changing table for women’s bathroom which I find ridiculous. In 2024 you would think they would accommodate men and women to be able to
Change there kids.
Atmosphere: 1
Food: 1
Service: 1
8/18/2024 5:30pm
Today I placed my first order here, and unfortunately they gave me everything wrong, it was clearly not my order, I had a bad experience, I think I will look for another location or other options
Atmosphere: 1
Food: 1
Service: 1
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