Randall's Pancake House

We went to eat for my birthday today and had a party of four. It was not quite 2:00 and the restaurant closes at 3:00. We were rudely sat down by a waitress who told us to hurry up because the kitchen would be closing and he was already cleaning up. When we were not quite ready to order the first time she came she rolled her eyes and left the table and said she'd be back. Then somebody came out of the back and started vacuuming like they were closing in 5 minutes and it was just 2:00. We were rushed the entire time she came and took our dishes immediately when we were finished and said she had to hurry because the bus boy was leaving and it was only 2:35. We didn't have time to visit or enjoy our food and she was out the door before we got in our own car. And put the closed sign up. If a restaurant is open until 3:00 if someone came at 2:50 they should serve them still with the utmost respect and professionalism. If they wanted nobody to come after 2:00 they should make their hours 2:00. We would not return because of this and we should not have even had to pay for our meal. She was downright rude we could not visit due to the vacuum and we were basically told to leave by 2:35. I would not recommend this place at all!

Atmosphere: 2

Food: 3

Service: 2

Great breakfast

Atmosphere: 4

Food: 4

Service: 3

Scrambled eggs were runny but the coffee was good. I requested crisp bacon and it came out wavy. I tried to dry the eggs out and then the manager guy insinuated that the eggs didn't look runny to him. Not the best experience. However, our server was wonderful.

Atmosphere: 3

Food: 2

Service: 4

The service was amazing right as me and my dad walked in the host was super nice and fast got seated really fast. Food was amazing big short stack good for price and I just loved it.

Kid-friendliness: Just a bunch of kids

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Pancakes

Great food and staff! Let our toddler walk around and we were able to follow and stay out of the way! Definitely going back!

Atmosphere: 5

Food: 5

Service: 5

Great food and great service ? ? ?

Me and my wife went there yesterday food services and all it was extremely gd I highly recommend this place it’s a family bussines the owner work always at the kitchen like his other employees super humble person thank you pancho food was great ?

Atmosphere: 5

Food: 5

Service: 5

Great place for Breakfast and Lunch. They can get busy, but they try hard not allow it to effect the service.

Atmosphere: 4

Food: 5

Service: 4

Waitress repeatedly forgets details about our order, e.g. pancakes instead of hashbrowns, extra soup or tomato juice, so it was really bad service. Unfortunately the food tasted very bland, more like convenience food. Sorry, this is too expensive for that.

Atmosphere: 3

Food: 1

Service: 1

Service was good. Food portions are very large with a price that won't break your wallet.

If anything, too much food!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Bread Basket, Two Egg Breakfast with Sausage Links, French Toast, Ciffee, Burger, Chicken Kiev

Great breakfast

Atmosphere: 5

Food: 5

Service: 5

Met some friends for lunch.Food is excellent, specials are priced good for us, Michelle has the patience of a Saint! Wish they were closer to me in Hoffman. They are in Elgin.

Wheelchair accessibility: Street level.

Atmosphere: 5

Food: 5

Service: 5

Another horrible experience! Both times I got this Tallish blond haired waitress and both times she made me have a terrible experience. My first 2 times there it was great the food was great but then I got that waitress the last 2 times and it was a different story. The first time I wanted an original Belgium waffle and she gave me another kind of waffle that tasted horrible. Then today she gave me french toast that was not cooked all the way so I took it back and asked for crepes which did not have any powdered sugar and they tasted like mush. I've had crepes before and they have never tasted like that. Do yourself a favor and get rid of that tall blond haired waitress also she's a bit testy too and doesn't seem like she's into her job at all.

Atmosphere: 4

Food: 1

Service: 1

Recommended dishes: Bacon and Eggs

Jessica is amazing. Love the staff and the food is excellent!!!

Atmosphere: 5

Food: 5

Service: 5