Great until you have issues - ZERO customer service. The website's location selection is far too small, it's very easy to overlook, and you aren't asked to verify the location.
I placed an order online, and didn't realize until I got the text that the order was ready, that it had defaulted to the wrong location. I called to ask for a refund and the person on the phone has clearly had to deal with this issue a lot because she asked me not to get mad at her, but that once the food is ready, there can be no refunds.
I got the text so fast there was no way to realize in time. She gave me an email address to write to ask for a refund, but that email goes nowhere. I tried using the website to message to ask for a refund, it has been totally ignored. Seeing on other reviews this is a common problem.
Another time I ordered online, I arrived to pick it up, and they said they were out of one of the main ingredients for a sandwich I had ordered. I was never offered a refund, just told instead to order something else. To add to that, my order was also made wrong, and we were just expected to put up and shut up.
It's a shame because we really liked Head West, but I don't think we will be going back. Accidents happen, I've ordered from the wrong location at other restaurants and they haven't had issues refunding so I can order from the right place. And to not refund when THE RESTAURANT was at fault is even worse!
Kimberly Steil Magowan
They allowed Our Lords name to be taken in vain on a flier posted in their front window for Oktoberfest. I asked when I walked in ready to buy a sandwich if anyone can just post a flier?
The person I spoke with said , “Yes but it has to be approved by a manager and I happen to be one of the managers. I said. “Great! There is a poster in the window that offends Our Lords Name by using His Name in vaIn and it is offensive to me as well.” He replied,”it doesn’t bother me.”
Then another worker asked me if I had been helped to order. I said ,”No I was going to order a sandwich but since the manager allows God’s Name to be offended and think nothing about it I won’t be back again,”
Ryan O'Donnell
best subs in america
Atmosphere: 5
Food: 5
Service: 5
Matt Morrissey
Love this place. Whenever I make it to town during lunch, that's my go-to
Atmosphere: 5
Food: 5
Service: 5
B. Crawford
Great warm sandwiches. Casual atmosphere fast food sandwich shop.
Atmosphere: 5
Food: 5
Service: 5
Caleb Poland
I would give them 6 stars if I could. Super friendly staff, excellent sandwiches and everything is always right. Every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Chef Salad, Chicken Salad, Brocolli Cheddar Soup, Holiday Sandwich, Turkey Sub, Looks Like Beef and Barley Soup, Chicken Sandwich
Payton Zillion
Homophobic owners/ managers. Was fired back in August for being gay
Calum Russell Blundell
homophobic narcissistic boss. who abused workers.
Leia Libben
Management is rude to staff, degrading, homophobic
Lane Duffin
Retaliation of management with homophobic remarks to employees.
Good amount of meat on subs and staff are cute so definitely a plus on top of all the other good stuff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup
Kyle Benson
Great subs is all I can really say!
Atmosphere: 5
Food: 5
Service: 5
Buzz Advil
Food is always good, the service has always been iffy, even when they only had one store.
Atmosphere: 3
Food: 5
Service: 2
Kalei Grandadam
Normally my fiance and I stop here and grab a sandwich when we drive up to my hometown. Today was very poor service, sandwich was thrown together poorly I couldn't even eat it as a sandwich.
Food: 3
Service: 3
Jacob Stephenson
In the course of a week they’ve messed up two orders, which is fine I guess,they fixed it, but the fact you pay and order through their app, and then saying they can’t refund something they can’t even provide? That’s a joke.
Great until you have issues - ZERO customer service. The website's location selection is far too small, it's very easy to overlook, and you aren't asked to verify the location. I placed an order online, and didn't realize until I got the text that the order was ready, that it had defaulted to the wrong location. I called to ask for a refund and the person on the phone has clearly had to deal with this issue a lot because she asked me not to get mad at her, but that once the food is ready, there can be no refunds. I got the text so fast there was no way to realize in time. She gave me an email address to write to ask for a refund, but that email goes nowhere. I tried using the website to message to ask for a refund, it has been totally ignored. Seeing on other reviews this is a common problem. Another time I ordered online, I arrived to pick it up, and they said they were out of one of the main ingredients for a sandwich I had ordered. I was never offered a refund, just told instead to order something else. To add to that, my order was also made wrong, and we were just expected to put up and shut up. It's a shame because we really liked Head West, but I don't think we will be going back. Accidents happen, I've ordered from the wrong location at other restaurants and they haven't had issues refunding so I can order from the right place. And to not refund when THE RESTAURANT was at fault is even worse!
They allowed Our Lords name to be taken in vain on a flier posted in their front window for Oktoberfest. I asked when I walked in ready to buy a sandwich if anyone can just post a flier? The person I spoke with said , “Yes but it has to be approved by a manager and I happen to be one of the managers. I said. “Great! There is a poster in the window that offends Our Lords Name by using His Name in vaIn and it is offensive to me as well.” He replied,”it doesn’t bother me.” Then another worker asked me if I had been helped to order. I said ,”No I was going to order a sandwich but since the manager allows God’s Name to be offended and think nothing about it I won’t be back again,”
best subs in america
Atmosphere: 5
Food: 5
Service: 5
Love this place. Whenever I make it to town during lunch, that's my go-to
Atmosphere: 5
Food: 5
Service: 5
Great warm sandwiches. Casual atmosphere fast food sandwich shop.
Atmosphere: 5
Food: 5
Service: 5
I would give them 6 stars if I could. Super friendly staff, excellent sandwiches and everything is always right. Every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Chef Salad, Chicken Salad, Brocolli Cheddar Soup, Holiday Sandwich, Turkey Sub, Looks Like Beef and Barley Soup, Chicken Sandwich
Homophobic owners/ managers. Was fired back in August for being gay
homophobic narcissistic boss. who abused workers.
Management is rude to staff, degrading, homophobic
Retaliation of management with homophobic remarks to employees.
Restaurantji Recommends
Good amount of meat on subs and staff are cute so definitely a plus on top of all the other good stuff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup
Great subs is all I can really say!
Atmosphere: 5
Food: 5
Service: 5
Food is always good, the service has always been iffy, even when they only had one store.
Atmosphere: 3
Food: 5
Service: 2
Normally my fiance and I stop here and grab a sandwich when we drive up to my hometown. Today was very poor service, sandwich was thrown together poorly I couldn't even eat it as a sandwich.
Food: 3
Service: 3
In the course of a week they’ve messed up two orders, which is fine I guess,they fixed it, but the fact you pay and order through their app, and then saying they can’t refund something they can’t even provide? That’s a joke.
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