Was told to pull to curbside with no one in drive through, waited 10mins no one brought out food and 4 cars had been served through drive through, walked inside to only 3 people waiting for food to be ignored by every worker behind the counter, everyone working looked like they didn't wanna be there. Finally after asking what is going on with my order from who I'm assuming was the manager he proceed to run up to 3 different people asking about my order to find it sitting on the corner of a table, he hands it to me and apologizes. Get the food home for the fries to be the soggiest fries Iv ever had, and my double burger looking like a single cause it's been smashed down so much, it was only ketchup and I think I could taste a hint of ketchup and the patty's where completely black and dry. When it's $5 for just a med fry one could only hope to have better service
Atmosphere: 1
Food: 1
Service: 1
Tracy Pratt
The employees are always super friendly. I usually go there every other morning for breakfast for my clients and the food is always made as I order it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
Jason Welch
Took 15 minutes for 2 breakfast sandwiches. I don’t know if you have ever sat in your car for 15 minutes while everyone else gets their food and drives away but it is infuriating. Even the cars that had been told to pull up and wait behind me would get their food and drive around me. So when I finally had enough I went inside and complained loud enough for someone to find my food, I was the problem. The manager told me it wasn’t that long. The regulars that spend their morning with nothing else to do told me to go somewhere else if I wasn’t happy. I am going to take their advice. I have been to dozens of McDonald’s and this is by very far the worst.
Atmosphere: 1
Food: 1
Service: 1
Trina Ballard
I like it here and there.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dr Pepper, Big Mac
Jason Welch
Management is terrible. They are the slowest store that I have been to. Save yourself and go somewhere else.
Kathryn Scott
When McDonald’s in Sterling employees likes to be complete assholes about an order they got wrong. When I order 2 kids meals and specifically say with fries and apples on both and a bottle of water for one. They get that wrong so I take the recipe up and say hey I ordered fries and apples in each of these and they are not in there can I get some apples so we can make this right. Mind you that it’s even wrong on the recipe. Then the girl proceeds to ask do u have the fries. Well yah obviously do u want me to go get them. She says yes. So get them come back. Try explaining she takes the fries and says there’s ur apples ur all good. Very rude. And I’m not the one. So go back to my table. Fiancé says wanna go back they also forgot our like 4 things of sauce. I said no. So he went and got it. But said the lady was nice but saw a manager or whatever in a vest getting the sauce and shaking her head. Very rude. Will probably never come here again. Unfortunately my kids love the play place but I guess we will find somewhere else to go from now on.
Atmosphere: 2
Food: 3
Service: 1
Angel Lopez
Near perfect
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Ketchup Packet, Cheeseburger
April Dennis
It was unrealistically cold in the dining room
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Ketchup Packet, Mcchicken, Hamburger, Big Mac, Cheeseburger
Danielle Lowery
The people at this mcdonalds are very rude even the managers they made a mistake and wanted to charge me for their mistakes and they gave the fries but when she handed them to me she pretty much through it at me they just lost my business
Atmosphere: 1
Food: 1
Service: 1
Vikie Pfortmiller
I WILL NOT EAT AT Sterling McDonald's again. Two times of wrong orders is enough.
I was harassed at a McDonald's by a Karen who decided that I had no right to eat my food & watch the news quietly in the Playplace. Yes, I'm autistic. Yes, I had cat ears on my head. The room was empty when I sat down. I wanted a quiet corner to eat.
She asked me to run off my news. I turned it down twice before telling her "no" the third time. That is when she jumped up & told me she was going to have me thrown out.
I told her I was not bothering anyone, then called her a Karen" twice. "OK Karen." She marched up to the counter only to come right back to meet me at the playplace door on the way out.
Fast forward 2 weeks. I came in for lunch only to have the worker not want to wait on me.
Me : "I'll have you number (?) fish, no sauce, add dehydrated onions & pickles."
Worker : "That's not how it comes."
Me : "I know how it comes. I'm telling you how I want it made."
Get my cup & set down to wait for my meal. I am at the table & can see & hear them at the counter talking about me.
It gets brought out by the manager. I pick up sandwiche, see it's got raw onions. Drop it on the table. "Um, excuse me. This was supposed to have dehydrated onions." She takes it & tells the man to remake it. He gets upset. He put a handful of pickles on my sandwich out of spite. I didn't complain & ate the sandwich because I was disgusted at that point.
I am upset & walk up to the manager. Me : "I don't appreciate how I am being treated."
Manager : "We've had problems with you before."
I told her how I used to be a shift manager at this very store. I never treated a customer as I was being treated.
She questioned whether I was lying. She wanted to know who the manager was then. I started in 1990 at that store. There were 4 managers over the years. Then I went on to name some long-term employees that worked with me.
She questioned why I even came in. Why does that matter? I am a customer & wanted lunch before an appointment.
I did call the corporate line after I left. I told them of both incidents. I eventually got a voicemail from the owner who said sorry it happened, but they remade my sandwich.
Service: 1
Joe Suelter
Your new “save a buck” straws are going to kill someone someday. These brittle pieces of trash break into little pieces just poking through the lid. Way to go….
Atmosphere: 3
Food: 3
Service: 3
Allen Dennis
Fast Food clean
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Quarter Pounder Hamburger, French Fries, World Famous Fries, Big Mac, Cheeseburger, Double Cheeseburger
Jake Linkowski
Fast service good food
Joy Hainline-Custer
This was the first time in YEARS I got McDonald and everything was fresh and done right!!!
Was told to pull to curbside with no one in drive through, waited 10mins no one brought out food and 4 cars had been served through drive through, walked inside to only 3 people waiting for food to be ignored by every worker behind the counter, everyone working looked like they didn't wanna be there. Finally after asking what is going on with my order from who I'm assuming was the manager he proceed to run up to 3 different people asking about my order to find it sitting on the corner of a table, he hands it to me and apologizes. Get the food home for the fries to be the soggiest fries Iv ever had, and my double burger looking like a single cause it's been smashed down so much, it was only ketchup and I think I could taste a hint of ketchup and the patty's where completely black and dry. When it's $5 for just a med fry one could only hope to have better service
Atmosphere: 1
Food: 1
Service: 1
The employees are always super friendly. I usually go there every other morning for breakfast for my clients and the food is always made as I order it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
Took 15 minutes for 2 breakfast sandwiches. I don’t know if you have ever sat in your car for 15 minutes while everyone else gets their food and drives away but it is infuriating. Even the cars that had been told to pull up and wait behind me would get their food and drive around me. So when I finally had enough I went inside and complained loud enough for someone to find my food, I was the problem. The manager told me it wasn’t that long. The regulars that spend their morning with nothing else to do told me to go somewhere else if I wasn’t happy. I am going to take their advice. I have been to dozens of McDonald’s and this is by very far the worst.
Atmosphere: 1
Food: 1
Service: 1
I like it here and there.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dr Pepper, Big Mac
Management is terrible. They are the slowest store that I have been to. Save yourself and go somewhere else.
When McDonald’s in Sterling employees likes to be complete assholes about an order they got wrong. When I order 2 kids meals and specifically say with fries and apples on both and a bottle of water for one. They get that wrong so I take the recipe up and say hey I ordered fries and apples in each of these and they are not in there can I get some apples so we can make this right. Mind you that it’s even wrong on the recipe. Then the girl proceeds to ask do u have the fries. Well yah obviously do u want me to go get them. She says yes. So get them come back. Try explaining she takes the fries and says there’s ur apples ur all good. Very rude. And I’m not the one. So go back to my table. Fiancé says wanna go back they also forgot our like 4 things of sauce. I said no. So he went and got it. But said the lady was nice but saw a manager or whatever in a vest getting the sauce and shaking her head. Very rude. Will probably never come here again. Unfortunately my kids love the play place but I guess we will find somewhere else to go from now on.
Atmosphere: 2
Food: 3
Service: 1
Near perfect
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Ketchup Packet, Cheeseburger
It was unrealistically cold in the dining room
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Ketchup Packet, Mcchicken, Hamburger, Big Mac, Cheeseburger
The people at this mcdonalds are very rude even the managers they made a mistake and wanted to charge me for their mistakes and they gave the fries but when she handed them to me she pretty much through it at me they just lost my business
Atmosphere: 1
Food: 1
Service: 1
I WILL NOT EAT AT Sterling McDonald's again. Two times of wrong orders is enough.
Restaurantji Recommends
Sterling, IL. location on Rt 2 / East Lincolnway
I was harassed at a McDonald's by a Karen who decided that I had no right to eat my food & watch the news quietly in the Playplace. Yes, I'm autistic. Yes, I had cat ears on my head. The room was empty when I sat down. I wanted a quiet corner to eat.
She asked me to run off my news. I turned it down twice before telling her "no" the third time. That is when she jumped up & told me she was going to have me thrown out.
I told her I was not bothering anyone, then called her a Karen" twice. "OK Karen." She marched up to the counter only to come right back to meet me at the playplace door on the way out.
Fast forward 2 weeks. I came in for lunch only to have the worker not want to wait on me.
Me : "I'll have you number (?) fish, no sauce, add dehydrated onions & pickles."
Worker : "That's not how it comes."
Me : "I know how it comes. I'm telling you how I want it made."
Get my cup & set down to wait for my meal. I am at the table & can see & hear them at the counter talking about me.
It gets brought out by the manager. I pick up sandwiche, see it's got raw onions. Drop it on the table.
"Um, excuse me. This was supposed to have dehydrated onions." She takes it & tells the man to remake it. He gets upset. He put a handful of pickles on my sandwich out of spite. I didn't complain & ate the sandwich because I was disgusted at that point.
I am upset & walk up to the manager.
Me : "I don't appreciate how I am being treated."
Manager : "We've had problems with you before."
I told her how I used to be a shift manager at this very store. I never treated a customer as I was being treated.
She questioned whether I was lying. She wanted to know who the manager was then. I started in 1990 at that store. There were 4 managers over the years. Then I went on to name some long-term employees that worked with me.
She questioned why I even came in. Why does that matter? I am a customer & wanted lunch before an appointment.
I did call the corporate line after I left. I told them of both incidents. I eventually got a voicemail from the owner who said sorry it happened, but they remade my sandwich.
Service: 1
Your new “save a buck” straws are going to kill someone someday. These brittle pieces of trash break into little pieces just poking through the lid. Way to go….
Atmosphere: 3
Food: 3
Service: 3
Fast Food clean
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Quarter Pounder Hamburger, French Fries, World Famous Fries, Big Mac, Cheeseburger, Double Cheeseburger
Fast service good food
This was the first time in YEARS I got McDonald and everything was fresh and done right!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Big Mac
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