The Factory Pub 'n' Grub

103 W 3rd St, Sterling
(815) 548-9550

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Recent Reviews

I am writing to share a very disappointing experience my family and I had during our recent visit to your restaurant.

Our party consisted of four adults and two toddlers. From the start, service was extremely slow. The wait for a third beer refill was so long that I eventually had to walk to the bar to request it myself. It then took approximately 20 minutes for our food order to be taken, followed by nearly an hour before the food arrived.

When...
Went for a birthday party. Had a pulled pork sandwich. I have had better for sure. Waitress was slow, busy eating her dinner. They also charge 20% tip with groups of 8 or more. I don't agree with that. A wait person knows that and can give scrappy service.
Food was okay. My 11dollar meal ended at a price of 18 dollars. They added extras. They also add tip on. Sorry ill decided what waitress received. Why am I paying her wage should be my chose for excellent service.

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