Unfriendly staff, poor food prepMy chicken sandwich had bad lettuce.
Atmosphere: 3
Food: 1
Service: 1
Jude Bursa
Glad this location is back open. Very nice people compared to the one in hanover park. Very happy ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal
Bob Keating
I used the drive-thru window for today's order.I ordered a Whopper meal with a diet coke.There was some mumbling over the intercom, and, when I asked it to be repeated, mumbled again.I said, I want the basic meal #1 package, with Diet Coke.Should have been $11.34 plus tax, total $12.70.When I approached the window, the amount was $14.37. What?Apparently, they had upgraded my meal, without my permission, from medium drink/fries to large.I didn't realize that at the time I paid.I believe it is the store's responsibility to get the order correct EVERY TIME. Do NOT use somebody who has trouble speaking or hearing the language of its customers.I felt cheated.I will NEVER visit this place again.
Atmosphere: 3
Food: 4
Service: 1
Michael Otten
Great candied bacon Burger.
Food: 5
Service: 5
Frank
Had no problem with the food. Order was correct and staff was pleasant and courteous. But, it just didn't seem comfortable sitting with my jacket on while the employees are back where the cooking area keeps them warm. What was annoying after sitting there for a little while was the background noise. Finally figured it out to be the furnace fan. Some kind of buzzing noise. After a while I just wish it would stop. Annoying. I don't hear this in other fast food restaurants. Did they go cheap on the HVAC unit when remodeling?
Atmosphere: 3
Food: 5
Service: 5
Chris Loftus
Order food, got the wrong food...after this place brunet down and rebuilt it they should have taken time to RETRAIN thier staff. As a forum manager of 2 count that TWO this restaurant and service really sucks! Safe your money find a different BK not the infront of the Streamwood Post Office!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Whopper Sandwich
Evelin Lares
Terrible service! I ordered a whopper jr and it came out big hair, I told the girl that I just came in on shift at 4:30, she has pink hair, she only saw me from a distance, she didn't even get close and she asked me what was happening, I told her what happened and he sees me upset and tells me to throw it away, he didn't even come close to see the burger, much less apologize, what a lack of respect for the customers and their work, very bad.
Food: 1
Stephanie Femrite
I do NOT recommend that ANYONE go to this location!!! When the screen for ordering is WRONG then change it!! I wanted the new mushroom Swiss melt meal and the board outside in the drive-thru said $8.99 for that meal. When i brought it to their attention and asked if they would honor that price and the answer was a no, I want to know where their customer service skills are?? When something is wrong, you as the establishment can make it RIGHT!! I am probably not the 1st person to bring this up either.I would have just been HAPPY had they offered me a small fry for the inconvenience. And on top of that, I got NO apology from the lady manager, just a "have a good night!!".I am NONE too pleased with this service and I hardly every write a review like this!!
This burger king has never messed up my order and always has the freshest fries. I moved to the area recently and have been a happy customer for the last year. Always provides sauces and napkins with my orders and the staff is very professional even during rush.
Atmosphere: 5
Food: 5
Service: 5
Maria Perez
I just drove by to get some food, ordered a double whopper and got a regular whopper been trying to call the restaurant and it keeps saying it’s out of service. I’ve tried looking up the number everywhere and no luck, was not given a receipt
Theresa Williams
They are always so nice and good comes fast.
Ricky Jones
The staff were very professional they packed the food extremely fast the place was extremely clean they were just great.
Dylan Crypt
They forgot some of our items on drive thru and didn’t even give us a receipt so we couldn’t see what we paid for and thus had to make another order for the items they forgot
Excellent
Drive through got it fish fillet with spycy
Atmosphere: 5
Food: 5
Service: 5
Unfriendly staff, poor food prepMy chicken sandwich had bad lettuce.
Atmosphere: 3
Food: 1
Service: 1
Glad this location is back open. Very nice people compared to the one in hanover park. Very happy ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal
I used the drive-thru window for today's order.I ordered a Whopper meal with a diet coke.There was some mumbling over the intercom, and, when I asked it to be repeated, mumbled again.I said, I want the basic meal #1 package, with Diet Coke.Should have been $11.34 plus tax, total $12.70.When I approached the window, the amount was $14.37. What?Apparently, they had upgraded my meal, without my permission, from medium drink/fries to large.I didn't realize that at the time I paid.I believe it is the store's responsibility to get the order correct EVERY TIME. Do NOT use somebody who has trouble speaking or hearing the language of its customers.I felt cheated.I will NEVER visit this place again.
Atmosphere: 3
Food: 4
Service: 1
Great candied bacon Burger.
Food: 5
Service: 5
Had no problem with the food. Order was correct and staff was pleasant and courteous. But, it just didn't seem comfortable sitting with my jacket on while the employees are back where the cooking area keeps them warm. What was annoying after sitting there for a little while was the background noise. Finally figured it out to be the furnace fan. Some kind of buzzing noise. After a while I just wish it would stop. Annoying. I don't hear this in other fast food restaurants. Did they go cheap on the HVAC unit when remodeling?
Atmosphere: 3
Food: 5
Service: 5
Order food, got the wrong food...after this place brunet down and rebuilt it they should have taken time to RETRAIN thier staff. As a forum manager of 2 count that TWO this restaurant and service really sucks! Safe your money find a different BK not the infront of the Streamwood Post Office!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Whopper Sandwich
Terrible service! I ordered a whopper jr and it came out big hair, I told the girl that I just came in on shift at 4:30, she has pink hair, she only saw me from a distance, she didn't even get close and she asked me what was happening, I told her what happened and he sees me upset and tells me to throw it away, he didn't even come close to see the burger, much less apologize, what a lack of respect for the customers and their work, very bad.
Food: 1
I do NOT recommend that ANYONE go to this location!!! When the screen for ordering is WRONG then change it!! I wanted the new mushroom Swiss melt meal and the board outside in the drive-thru said $8.99 for that meal. When i brought it to their attention and asked if they would honor that price and the answer was a no, I want to know where their customer service skills are?? When something is wrong, you as the establishment can make it RIGHT!! I am probably not the 1st person to bring this up either.I would have just been HAPPY had they offered me a small fry for the inconvenience. And on top of that, I got NO apology from the lady manager, just a "have a good night!!".I am NONE too pleased with this service and I hardly every write a review like this!!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This burger king has never messed up my order and always has the freshest fries. I moved to the area recently and have been a happy customer for the last year. Always provides sauces and napkins with my orders and the staff is very professional even during rush.
Atmosphere: 5
Food: 5
Service: 5
I just drove by to get some food, ordered a double whopper and got a regular whopper been trying to call the restaurant and it keeps saying it’s out of service. I’ve tried looking up the number everywhere and no luck, was not given a receipt
They are always so nice and good comes fast.
The staff were very professional they packed the food extremely fast the place was extremely clean they were just great.
They forgot some of our items on drive thru and didn’t even give us a receipt so we couldn’t see what we paid for and thus had to make another order for the items they forgot