Food was tasty but beyond that it was a terrible experience!!!! I agree with others that this place is very poorly managed! I ordered a steak bowl and clearly what was in the chafing dish was old and leftover. The young man with glasses and moustache on the line said it would be 15-20 mins for steak. I was like what? It was 5:30pm, the height of the dinner rush and it’s going to be 15-20 mins for fresh steak? When I got to the register the ‘manager’ said it only takes 2-3 mins for the steak. Clearly training is needed. I went back to get my bowl I mentioned to the young man that the mgr said it would only take a couple minutes. His response, ‘I’m not a cook, I wouldn’t know.’ I just looked at him and said, ‘you work in the service industry, you should figure out how to give decent service’. After that he wouldn’t look at me and basically dismissed me… unacceptable Chipotle!!! I’ll be going to the Schaumburg location from now on even though this location is literally 1 min from my house!!!
Atmosphere: 2
Food: 4
Service: 1
Brittany Sullivan
We went to chipotle for late night dinner at 9:00 pm. My husband waited with no other customers in the building for 5 mins. While staff is busy talking laughing and not greeting while he was waiting to place our order. There needs to better management and training for the night crew. It seems as if all these teenagers were just horsing around instead of working. Many of the employees made eye contact with my husband and still didn’t greet or wait on him super unprofessional. He got upset and we took our business elsewhere at the Dos Bros in Bartlett highly recommend.
Atmosphere: 1
Food: 1
Service: 1
Melvin Hobson
Food tasted great. So much so I went to Chipotle again the next day. They should have outlets or charging station for smart phones.
Atmosphere: 3
Food: 5
Service: 5
Mariusz Ulmaniec
The drive thru so very convenient. Helps keep the line down inside. Good portions and food is made at the same consistency in taste as other locations. Good location. Easy to get too
Atmosphere: 5
Food: 5
Service: 5
Giovanni Resendez
Despite the bad reviews, this Chipotle might actually be the best one I’ve been to so far. The young man at the counter deserves a promotion, a trophy, and maybe even his own TED Talk. The way he wrapped my burrito? Art. Pure art.
Usually my burritos are so fat the tortilla gives up on life and splits open or the sour cream starts oozing out like a busted pipe. Not this one. This man wrapped it like he was protecting a national treasure. Burrito-wrapping superstar, no exaggeration.
Everything was clean, the vibes were good, and the food temperature was perfect. I had a bowl and a burrito… and honestly, I almost went in for round three.
I would’ve asked for his name to put it in this review, but I didn’t want to be weird and make it awkward. Still—whoever he is, keep him.
20/20 stars
Atmosphere: 5
Food: 5
Service: 5
Tauntaus House
Never enough Protein but they go crazy with the toppings.
Atmosphere: 3
Food: 3
Service: 2
Ben Ratner
The reviews are real. It is Chipotle so the food has a standard but the portions or inconsistent and you can tell the employees don't care. Service is slow, messy, and not friendly. Depending when you go tables are dirty and the vibes are low.
Atmosphere: 1
Food: 4
Service: 1
C. Hood
Prices keep going up but the portions keep getting smaller. I’m paying more and still getting skimped on ingredients. It’s ridiculous. I used to love Chipotle but it’s just not worth it anymore. Plus the employees always seem to have an attitude who wants moody people serving their food. This was my last visit.
If I could give negative stars, I would. Due to my fondness for Chipotle, I’ve given this location so many chances, and they have failed me nearly every time. Avoid them at all costs— I truly don’t know how they stand the test of time. The final straw occurred today: I placed an order on the app for delivery. I ordered a chicken bowl with pretty much the works. I add a lot to my bowls. When it arrives, I open it to find a bowl of white rice and chicken. That’s it. And it’s also worth mentioning that the portion probably filled up 25% of my bowl. Not surprised in the slightest (because of their track record), but still incredibly annoyed, I took the issue to their support on the app thinking this would get resolved in an instant and they’d either credit me for the bowl or send me a new one. After going through the process, the thing offers me a free drink to compensate. Any attempts to further the conversation with this “bot” was cut off, as the app would not allow me to continue. I called the location, but can’t connect to an actual person. I’ll be going out of my way to use a separate Chipotle location from now on, and I advise others to do the same.
Vitochka Uk
Little hot sauce please. Got a max one can get. More salad, nope-ignore. Mix of meat- huh, which one? Repeated three times. Very unhappy person serving us today.
Atmosphere: 3
Food: 5
Service: 1
Rahil Patel
can you please make the vinaigrette, like its one of your ingredients for a reason.
Food was tasty but beyond that it was a terrible experience!!!! I agree with others that this place is very poorly managed! I ordered a steak bowl and clearly what was in the chafing dish was old and leftover. The young man with glasses and moustache on the line said it would be 15-20 mins for steak. I was like what? It was 5:30pm, the height of the dinner rush and it’s going to be 15-20 mins for fresh steak? When I got to the register the ‘manager’ said it only takes 2-3 mins for the steak. Clearly training is needed. I went back to get my bowl I mentioned to the young man that the mgr said it would only take a couple minutes. His response, ‘I’m not a cook, I wouldn’t know.’ I just looked at him and said, ‘you work in the service industry, you should figure out how to give decent service’. After that he wouldn’t look at me and basically dismissed me… unacceptable Chipotle!!! I’ll be going to the Schaumburg location from now on even though this location is literally 1 min from my house!!!
Atmosphere: 2
Food: 4
Service: 1
We went to chipotle for late night dinner at 9:00 pm. My husband waited with no other customers in the building for 5 mins. While staff is busy talking laughing and not greeting while he was waiting to place our order. There needs to better management and training for the night crew. It seems as if all these teenagers were just horsing around instead of working. Many of the employees made eye contact with my husband and still didn’t greet or wait on him super unprofessional. He got upset and we took our business elsewhere at the Dos Bros in Bartlett highly recommend.
Atmosphere: 1
Food: 1
Service: 1
Food tasted great. So much so I went to Chipotle again the next day. They should have outlets or charging station for smart phones.
Atmosphere: 3
Food: 5
Service: 5
The drive thru so very convenient. Helps keep the line down inside. Good portions and food is made at the same consistency in taste as other locations. Good location. Easy to get too
Atmosphere: 5
Food: 5
Service: 5
Despite the bad reviews, this Chipotle might actually be the best one I’ve been to so far. The young man at the counter deserves a promotion, a trophy, and maybe even his own TED Talk. The way he wrapped my burrito? Art. Pure art.
Usually my burritos are so fat the tortilla gives up on life and splits open or the sour cream starts oozing out like a busted pipe. Not this one. This man wrapped it like he was protecting a national treasure. Burrito-wrapping superstar, no exaggeration.
Everything was clean, the vibes were good, and the food temperature was perfect. I had a bowl and a burrito… and honestly, I almost went in for round three.
I would’ve asked for his name to put it in this review, but I didn’t want to be weird and make it awkward.
Still—whoever he is, keep him.
20/20 stars
Atmosphere: 5
Food: 5
Service: 5
Never enough Protein but they go crazy with the toppings.
Atmosphere: 3
Food: 3
Service: 2
The reviews are real. It is Chipotle so the food has a standard but the portions or inconsistent and you can tell the employees don't care. Service is slow, messy, and not friendly. Depending when you go tables are dirty and the vibes are low.
Atmosphere: 1
Food: 4
Service: 1
Prices keep going up but the portions keep getting smaller. I’m paying more and still getting skimped on ingredients. It’s ridiculous. I used to love Chipotle but it’s just not worth it anymore. Plus the employees always seem to have an attitude who wants moody people serving their food. This was my last visit.
Poor customer service
Always understaffed
Restaurantji Recommends
There was a fingernail in my bowl…
If I could give negative stars, I would. Due to my fondness for Chipotle, I’ve given this location so many chances, and they have failed me nearly every time. Avoid them at all costs— I truly don’t know how they stand the test of time. The final straw occurred today: I placed an order on the app for delivery. I ordered a chicken bowl with pretty much the works. I add a lot to my bowls. When it arrives, I open it to find a bowl of white rice and chicken. That’s it. And it’s also worth mentioning that the portion probably filled up 25% of my bowl. Not surprised in the slightest (because of their track record), but still incredibly annoyed, I took the issue to their support on the app thinking this would get resolved in an instant and they’d either credit me for the bowl or send me a new one. After going through the process, the thing offers me a free drink to compensate. Any attempts to further the conversation with this “bot” was cut off, as the app would not allow me to continue. I called the location, but can’t connect to an actual person. I’ll be going out of my way to use a separate Chipotle location from now on, and I advise others to do the same.
Little hot sauce please. Got a max one can get. More salad, nope-ignore. Mix of meat- huh, which one? Repeated three times. Very unhappy person serving us today.
Atmosphere: 3
Food: 5
Service: 1
can you please make the vinaigrette, like its one of your ingredients for a reason.
Atmosphere: 4
Food: 3
Service: 3
Great fast service, good amount of food
Atmosphere: 5
Food: 5
Service: 5
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