Jimmy John's

472 N IL-47, Sugar Grove
(630) 466-1300

Recent Reviews

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Dan Saller

Delivery was extremely slow ... For some reason using Uber eats. Normally 15 mins to get an order. Took 45 with Uber.... Not sure when that happened.......

Food: 3

Service: 3

Abigail Schaschwary

I get Jimmy John’s about once a week but this was only my second time at this location. I got home with my sandwich and the bread was so hard that I could knock on it so loud my dogs literally thought that someone was at the front door. I didn’t have the energy to go back, but given I paid $12 for a sandwhich and some chips it was disappointing that I couldn’t eat it. This bread was very clearly several days old… I’ve never had an experience like this before at any other JJ’s locations. I will say the gentleman in the drive through window was so nice, which is why I gave this location 2 stars instead of 1. Had I decided to drive 15 minutes back, I’m sure he would’ve made it right but I didn’t have the time.

Food: 1

Service: 4

G Foxx

Dear Jimmy John's Franchise Owners:

Please instruct your employees to use the little push buttons on the lids to indicate which drink is which. Ordered 2 Cokes and a Diet. Have no idea which drink is which since the drive up window employee couldn't be bothered to tap the buttons that say Cola, Diet or Other on my lids.

Atmosphere: 5

Food: 5

Service: 2

Frankie Saupp

I ordered through DoorDash at approx. 11:20 am, had my order placed to be delivered between 11:50 and 12:10 pm, order was confirmed, it’s now 12:38 and I haven’t heard a word about my order. All I get from DoorDash is that you guys handle your own deliveries. This is a little ridiculous considering I’m only 2.5 miles from the restaurant, it shouldn’t take this long

Kristin C

Do not get the chicken Caesar wrap. I got sick off of it. Ordered on 7/10/24.

Atmosphere: 5

Food: 1

Service: 5

•{Anika Rokke}•

Been going for YEARS!! I'm 14 now, and it seems like I've been going since I was 5-6. The employees are always so fast and friendly. The food is always fresh and delicious!
(A lot of other reviews seem off to me since I've never seen anything like that in my 9 years of going here.)

Kid-friendliness: They are so kind there!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Tom Meal

Gary Winthorpe

Freaky slow.

Atmosphere: 1

Food: 1

Service: 1

Kathleen Risch

Totally unorganized went through the drive through, at the window I was asked what sandwich I ordered, and had to wait again.

Atmosphere: 2

Food: 5

Service: 2

Ashleigh Berry

Me and my boyfriend bought sandwiches and all we had was $100 in cash and found out they cant take $100 bill because they were getting too many fakes. Had to pay with credit card. Never been to a place where they cant take $100 bills. End up paying with credit card. People should be able to tell a real from a fake $100

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Turkey Tom Meal, Real Potato Chips

Jill Tholl

Be sure to watch them make your food. I have an allergy to fish and I watched them make a few tuna subs and then my food, without switching gloves. And when I brought it up, I was met with attitude telling me I should've mentioned it. Why? I used to work for a sandwich shop, you change your gloves when there's stuff on them, whether it's just mayo or mustard, or tuna salad. Not everyone likes tuna. Not everyone wants fish in their sandwich. The only thing saving my review was the sweet lady who remade my sandwich without any issues.

CrystalKingdoms

First they rang me up too high for what I ordered. No big deal, kid looked like he was learning. But the sandwiches I got look like they were slapped together and thrown at the wall. Gargantuan tasted like a garbage can, looked like one too. Don’t eat here. Absolutely vile.

Food: 1

Griffin May

Our sandwiches were ready before we paid. I don't know how they do it, but really great service!

Atmosphere: 5

Food: 5

Service: 5

Doug Hafer

Nice folks!

Atmosphere: 5

Food: 5

Service: 5

Vince Vendegna

Vegetarian options: Low fat low sodium diet



Dietary restrictions: Diabetic diet for me

Atmosphere: 5

Food: 5

Service: 5

Melissa Nelson

Slowest jimmy John's ever

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