Made a delivery order tonight the delivery driver drove by the house 3 times called store twice finally get here pizza is cold and didn’t have everything for the order seems to always be something wrong when we order
Kevin M
Ordered some food to go. The pizzas were put in bags covered with foil so almost all the toppings stuck to the foil when we opened them. The staff seemed put out that I wanted to order food. One lady with a mask was vacuuming the front making it hard to hear the cashier. Staff told me the order would be ready in 20 minutes but took closer to 30. While waiting for the food, the employees were talking loudly at the counter.
Atmosphere: 1
Food: 4
Service: 3
becky donaldson
Staff was really friendly. Pizza was exceptional.
Atmosphere: 5
Food: 5
Service: 5
Todd Burton
Great pizza and fast delivery and worth the wait...
Atmosphere: 4
Food: 5
Service: 4
Steve Cox
Love their pizza. Great service and a well ran business.
Atmosphere: 5
Food: 5
Service: 5
Blayne Hill
The food suck and the sauce is nasty
Atmosphere: 1
Food: 2
Service: 3
Robin Willey
Carter was fantastic. Fast service. And the good was excellent
Atmosphere: 5
Food: 5
Service: 5
Kevin Perkins
Nice pizza place, friendly waitress.
Atmosphere: 5
Food: 5
Service: 5
barb olivier
My breadsticks were tough, and thinner than what others had that were dining with me. The ones others had had melted butter on the them and were not tough.
Atmosphere: 4
Food: 3
Service: 4
Pennie Crowe
Im very disappointed with my pizza. I was burnt and it was not made to order. It was supposed to have point pizza sauce on it. It barely had any sauce on it. 😟👎
The customer service was horrible. We didnt get asked for refills, as soon as our food got delivered we didn't see our waitress anymore after that. I had to get our own to go boxes and go uo to the register to ask for pur check. I would understand if they were busy but it was us ans 1 other table.
Atmosphere: 1
Food: 3
Service: 1
Beth McLeod
JUST LEFT THERE !🤦😡Had to find the waitress to give her order 😂then ask her for our drinks 😡 the girl at register was no help they both acted like they were on something to bad because it is a very nice restaurant 6-21-25 need to find good help
Mel Jane
Needs a corporate visit. Not up to Monicals franchise guidelines.
Atmosphere: 1
Food: 1
Service: 1
David Cookson
This place used to be good, now it's regularly BAD!
I've tried so many times to communicate to the manager the issues they have and it may be ok 1 time but it won't be the next! The manager herself said she didn't understand how to read the tickets for toppings after they got my pizza wrong, exact words were "I don't know, I'll have to take this ticket home and study it" because it's so confusing! This was after gaslighting me about what the ticket said when I have my own copy and telling me it couldn't be wrong because their "best pizza maker made it", unbelievable!
There was no, "I'm sorry for the mistake, we will strive to do better next time" with any of my calls. I only called because I know pizza here can be so good and I didn't want to lose this place as an option.
If I hear there is new management, I may try again, but this place has gone downhill since probably 2021.
Here's some of the problems I've had: 1) Wrong toppings on wrong sides of pizza (so many times) 2) Raw pizza dough in center 3) Can't order garlic on pizza due to insane amount put on it (coming from someone that always gets extra garlic) 4) Delivery times crazy, over an hour 5) Crust so hard that they couldn't and didn't cut all the way thru it 6) Missing items from order (like dressing) 7) Salads made differently every time they're ordered (they've since removed most salad options)
Also the pizza is entirely too expensive to be dealing with any of these problems, a large half one topping and half 4 topping is $30 before tax. Where is that money going?? Hire good help! Used to order every other week, now it's been maybe once every month or 2 trying to see if they will work thru these issues. I'm done now, sorry for the rant but I have strong feelings here and have been trying for so long not to do this.
Atmosphere: 1
Food: 1
Service: 1
Connie Wrigley
Great Family restaurant. Fast service, great food, reasonable prices. I highly recommend Monical’s!!!!
Made a delivery order tonight the delivery driver drove by the house 3 times called store twice finally get here pizza is cold and didn’t have everything for the order seems to always be something wrong when we order
Ordered some food to go. The pizzas were put in bags covered with foil so almost all the toppings stuck to the foil when we opened them. The staff seemed put out that I wanted to order food. One lady with a mask was vacuuming the front making it hard to hear the cashier. Staff told me the order would be ready in 20 minutes but took closer to 30. While waiting for the food, the employees were talking loudly at the counter.
Atmosphere: 1
Food: 4
Service: 3
Staff was really friendly. Pizza was exceptional.
Atmosphere: 5
Food: 5
Service: 5
Great pizza and fast delivery and worth the wait...
Atmosphere: 4
Food: 5
Service: 4
Love their pizza. Great service and a well ran business.
Atmosphere: 5
Food: 5
Service: 5
The food suck and the sauce is nasty
Atmosphere: 1
Food: 2
Service: 3
Carter was fantastic. Fast service. And the good was excellent
Atmosphere: 5
Food: 5
Service: 5
Nice pizza place, friendly waitress.
Atmosphere: 5
Food: 5
Service: 5
My breadsticks were tough, and thinner than what others had that were dining with me. The ones others had had melted butter on the them and were not tough.
Atmosphere: 4
Food: 3
Service: 4
Im very disappointed with my pizza. I was burnt and it was not made to order. It was supposed to have point pizza sauce on it. It barely had any sauce on it. 😟👎
Restaurantji Recommends
The customer service was horrible. We didnt get asked for refills, as soon as our food got delivered we didn't see our waitress anymore after that. I had to get our own to go boxes and go uo to the register to ask for pur check. I would understand if they were busy but it was us ans 1 other table.
Atmosphere: 1
Food: 3
Service: 1
JUST LEFT THERE !🤦😡Had to find the waitress to give her order 😂then ask her for our drinks 😡 the girl at register was no help they both acted like they were on something to bad because it is a very nice restaurant 6-21-25 need to find good help
Needs a corporate visit. Not up to Monicals franchise guidelines.
Atmosphere: 1
Food: 1
Service: 1
This place used to be good, now it's regularly BAD!
I've tried so many times to communicate to the manager the issues they have and it may be ok 1 time but it won't be the next! The manager herself said she didn't understand how to read the tickets for toppings after they got my pizza wrong, exact words were "I don't know, I'll have to take this ticket home and study it" because it's so confusing! This was after gaslighting me about what the ticket said when I have my own copy and telling me it couldn't be wrong because their "best pizza maker made it", unbelievable!
There was no, "I'm sorry for the mistake, we will strive to do better next time" with any of my calls. I only called because I know pizza here can be so good and I didn't want to lose this place as an option.
If I hear there is new management, I may try again, but this place has gone downhill since probably 2021.
Here's some of the problems I've had:
1) Wrong toppings on wrong sides of pizza (so many times)
2) Raw pizza dough in center
3) Can't order garlic on pizza due to insane amount put on it (coming from someone that always gets extra garlic)
4) Delivery times crazy, over an hour
5) Crust so hard that they couldn't and didn't cut all the way thru it
6) Missing items from order (like dressing)
7) Salads made differently every time they're ordered (they've since removed most salad options)
Also the pizza is entirely too expensive to be dealing with any of these problems, a large half one topping and half 4 topping is $30 before tax. Where is that money going?? Hire good help! Used to order every other week, now it's been maybe once every month or 2 trying to see if they will work thru these issues. I'm done now, sorry for the rant but I have strong feelings here and have been trying for so long not to do this.
Atmosphere: 1
Food: 1
Service: 1
Great Family restaurant. Fast service, great food, reasonable prices. I highly recommend Monical’s!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lasagna, Thin Crust Pizza
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