Burger King
118 Rosewood Village Dr #144, Swansea
(618) 239-5150
Recent Reviews
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The employees at this location are great. It is also worth noting that when I politely order an impossible whopper as a monthly treat, the employees here are cool about simple modifications and don’t make me feel bad about asking for no mayo. The lobby is also really clean for a BK and in general. Overall a great store and I appreciate that the staff are so pleasant and work so hard even though this area can be tough to deal with because I know the public can really suck.
We went in to get two gift cards, they were out. Said we would order food. Gentlemen said he'd be with us in a minute. We watched him stand with his back to the counter and bagged two meals. In 5 minutes. No other acknowledgement during that time. There where at least 5 people working and only 3 orders on the screen of which he cleared off all but one. We turned and left. We stood there a total of 8 minutes. Do the customer service drill and stand there for just 3-5 minutes. It's an eternity. Sad thing was, this was the second BK out of gift cards in this area, and I was really hungry!!
We didn't spend any money because no one would take our order.
There where plenty of seats.
Atmosphere: 2
Food: 1
Service: 1
Great deals on foods 👌 especially the whoppers. Please check out those coupons. Thanks bill barber 👍 🙏.
Atmosphere: 4
Food: 5
Service: 5
Myesha has awesome customer service
Service: 5
I did an online mobile order through the app. When I got there the shake machine wasn't working. Both of the workers were so nice and polite. Offered me a substitution. It wasn't just about the substitution. Those ladies treated me nicer than anyone ever has going through a drive through. Nine times out of ten they may not be rude but they aren't nice either. It was nice to be treated so nicely. Also .........the food good was great. People should take lessons from those two ladies. I hope you guys have a great night.
Atmosphere: 5
Food: 5
Service: 5
Ok food, but order requests were repeated back, then not done.
Atmosphere: 4
Food: 3
Service: 3
Exactly what you want Burger King to be quick and good
Atmosphere: 5
Food: 5
Service: 5
This location is awesome. The workers here are amazing. They treat my son and I like Kings - which makes me want to come back. They are very accomodating to my young son who's always asking a lot of questions. I truly appreciate that. In addition, their food is great. The chicken sandwich they serve us looks as good as the advertisement. I look forward to coming back. Kudos for a job well done!
Atmosphere: 5
Food: 5
Service: 5
The lady who took my order was a sweetheart
Atmosphere: 5
Food: 5
Service: 5
Horrible place to eat their not great people Ariel is rude and Latoya is as well for your own sake don’t go
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hershey's Sundae Pie, Whopper Patty, Onion Rings, BK Chicken Fries
Restaurantji Recommends
Worst place I’ve ever been too. Extremely rude, they make fun of people, and super hostile. I’ve never been somewhere so horrible. Do not eat here or bring your family here. Save your time and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Needs a little more cleaning in bathrooms.
My food was not hot or even warm, including the fries. The burger was dry and small as hell. Use to love the double cheeseburger but now it's skeet and smaller than it was.
Atmosphere: 5
Food: 4
Service: 5
Came in today Fryer not even warmed up but I'm waiting on chicken sandwich how dumb can you be.
Atmosphere: 1
Food: 1
Service: 1
Food was hot and service good. Fries are not very good. Need to improve them.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Whopper Patty
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