Jack In The Box

1800 N Illinois St, Swansea
(618) 277-1822

Recent Reviews

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Jacob Burton

I’ve given this place chance after chance every time I come here I wait 30+ mins for an order I did on the app. No one will acknowledge you in the lobby you pretty much have to yell for someone. They don’t wear gloves and have the worst attitudes maybe if they spent less time playing around/ being on their phones and actually working they would
Be okay

Atmosphere: 1

Food: 1

Service: 1

Harrison Erlinger

We ate here today during lunch and they were very short staffed. The three gentlemen that actually showed up to work today did a phenomenal job. They told you from the beginning that they were short-staffed and it would be a little longer than normal. To the douchebag that came in yelling at them and threatening them because he couldn't get his food quicker really needs to evaluate his decisions in life. The three gentlemen working were all were very professional and handled the situation perfectly. Those three young men deserve raises at the least..... I would return over and over and would recommend them to anyone....

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich

tyree gates

Took to long to bring food out

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Cheeseburger, Cheesecake, Burger

ETTA, ETTA

Like me some, Jack in the Box Egg Rolls, and our Vegan Family, you will like these Egg Rolls..And Family their Signature taco's.. But today, I just wanted me some of their good Egg Rolls, with added Sweet & Sour on them.. Yummy..Grade, B+

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg Rolls

Anthony IDK

Waited around an hour for the food. Never received the food and was argued with because we wanted our food. Shamed for ordering ‘too much’ food as well

Atmosphere: 1

Food: 1

Service: 1

Gabriella Cruz

We waited 30 minutes for our food in the parking lot. So we went inside to ask about it. The lady who was cooking said she was working on it, and that it was a big order, so it would take a little longer. After another 20 minutes of waiting, we asked for a refund, and the lady who was cooking said the food was done. But she realized the whole order wasn't done. So we waited even longer for a manager to come to get a refund. While we were waiting, the lady started arguing with us that we were overreacting. At this point, she made my mother cry, and I went off, telling her that we had no power at home, we just came from a funeral, and that we just wanted food. She continued to argue until the manager came. There were only 2 employees there who were respectful and were trying to help us. After all of this, one employee asks my mother, "How was the funeral?" Obviously just trying to lighten the mood, but it was very inappropriate and not nessicary. Overall, it was a terrible experience, and there was no reason the lady who was cooking should've been that rude to my mother.

Atmosphere: 1

Food: 1

Service: 1

Mark Judisch

Food was well prepared but certainly was not "fast food". Staff was polite enough but SLOW!

Atmosphere: 3

Food: 5

Service: 2

Bobby Arnold

Horrible service, me and mine can’t eat half the menu I’m vegetarian, just wanted some jalapeño poppers and was told I can only order online or DoorDash, just to pull around and see people dancing inside like what’s really going on. Y’all ghetto as hell, if you don’t want to do your job just quit.

Atmosphere: 1

Food: 1

Service: 1

Jennifer Smith

Went thru drive thru waited for 30 min then tried to go inside and the doors were all locked

Food: 1

Service: 1

Linda Nobbe

Terrible

samantha smith

I’ve been addicted for the boba milk tea and the last THREE times it has been hard as a rock. I don’t know why they would even waste their time making me a drink with stale ingredients!? SO DISAPPOINTED!

Atmosphere: 1

Food: 5

Service: 1

Bree Parr

Dietary restrictions: Many

Parking: Always could fresher

Recommended dishes: Sausage Croissant, Egg Rolls, Tiny Tacos, Cheeseburger, Cheesecake, Burger, Strawberry, Sandwich, Large Cluck Sandwich Combo, Breakfast Sandwich, Bacon Ultimate Cheeseburger, Homestyle Ranch Chicken Club Combo, Tacos 2, Patty Melt, Two Tacos

Latasha Gorman

Great customer service! And the food was great too.

Atmosphere: 5

Food: 5

Service: 5

just rich

Super fast service. Friendly staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Ultimate Cheeseburger

Matt Staszewski

Tonight only two employees worked. I am really proud of them. It's very unfortunate that people prefer not earning a paycheck. I bet they've been swamped all day.

The service and food were perfect!!!

Atmosphere: 5

Food: 5

Service: 5

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