McDonald's

Name: McDonald's
Address: 2605 N Illinois St, Swansea, Illinois, 62226, US
Telephone: (618) 277-0379
Price range: $
Rating: 2.6

$ • Fast Food, Burgers, Coffee Shops

Hours:
2605 N Illinois St, Swansea
(618) 277-0379

Menu Order Online

About McDonald's

McDonald's has had some mixed experiences with customers. While they have been able to resolve issues with orders, some customers have reported feeling ignored or dismissed by staff. Employees have been described as unhappy and rude, not listening to requests or apologizing for mistakes. The restaurant has also been accused of being stingy with napkins and other supplies. Despite this, some customers appreciate the effort to fix mistakes and may continue to visit. Others have warned to check your bag before driving off to avoid missing or wrong items, as that can cause frustration at home. Some customers mentioned that their food was good when they ordered a plain hamburger and fries, but noted that burgers sometimes come out sideways or with old-tasting buns. When issues are raised, the staff has offered to remake orders or provide free shakes. The restaurant's environment was described as clean, but some customers expressed concerns about overcooked fries and old-tasting burgers, with one even mentioning a suspicion of mold. Overall, while the service can be inconsistent, the effort to correct mistakes is appreciated by some visitors.