Pulled me up and waited 10 minutes for them to forget items
Food: 1
Service: 1
Gerrarosh McCoy
Tonight I had an extremely upsetting experience at this McDonald’s during the overnight shift. The manager on duty was very rude and unprofessional. Our food was cold, and when I addressed the issue, the situation escalated instead of being resolved.
What is most disturbing is that the manager threatened me and my disabled child. No customer—especially a child with a disability—should ever be treated this way. This behavior was completely unacceptable and alarming.
Because of this experience, I will never return to this location. I hope corporate takes this seriously and addresses the conduct of the overnight management staff, as this reflects poorly on McDonald’s as a whole.
Atmosphere: 1
Food: 1
Service: 1
Montrell Taylor
Just shut this place down!!!! It’s pathetic!!!
Atmosphere: 1
Food: 1
Service: 1
klove618
I always have an occasional problem at this location because the food is always cold. Whether it’s the fries or the chicken nuggets, one of the two is never hot. This go round we ordered chicken nuggets and large fries. When we got hot to feed the kids and half of the fries are missing out of both of the fry box. We got a medium size fries in a large. This only happens at night. I’ll just go in the daytime from here on out. Check your order before you leave so you know everything is there. And the fries were old as you can see in my pictures.
Atmosphere: 5
Food: 2
Service: 5
Alex rozell
Should be shut down they are terrible
Atmosphere: 1
Food: 1
Service: 1
We Rock
This place skips over people on second lane and won’t do codes at all saying we don’t have time I suggest going to a different McDonald’s who won’t waste nobody time of waiting and being picked over also the food is so dry as always I ain’t ever coming here again
Atmosphere: 1
Food: 1
Service: 1
David Murphy
Food is always cold The employees can't check to make sure all order are in the bag especially drive through
Atmosphere: 1
Food: 1
Service: 1
Erin DeVore
Edited: automated response and when you click the link the “owner” posts you get an email automated response. They obviously don’t care. No wonder you have a 3⭐️ review on Google. Filet o’fish tastes and looks like it was refried old and nasty, not fresh at all for ordering it plain! Fries over cooked and taste old. This is after having to wait for my order to be brought out. Tried calling and no one answers and a fax machine starts beeping. Won’t waste my time or money here again I know that!
Food: 1
Service: 1
Jennifer Stephens
At 1015pm on a monday I waited 30 min in line with only 3 vehicles in front of me. When I finally got my food it was all cold. A double cheeseburger and small fry. If I wait over 30 min I would think my food is fresh made and hot. The cheese didnt even melt to the burger it was that cold. Fries were brown and cold. Sure hope I dont get sick now that im thinking if it. I know places can be short staffed but then atleast if it takes long let the food be fresh.
Waited 25 minutes at the front counter after placing order on kiosk. Never got the order... No one around to request refund. Just had to leave to get to work. The place wasn't that busy but they were screwing up what they had. Doordasher canceled her order while I was there. Guy came in from drive thru after waiting 20 minutes in car for two sandwiches. At least five people working, not busy should of been easy. I don't understand where the owners are, but I guess the staff knows they aren't around and can do what they want. $20 wasted, but what else could I do.
Atmosphere: 3
Food: 1
Service: 1
Ronald Maghanoy (Ron)
I ordered using the app and picked up at the drive thru, it took them 25 mins to give me my order. They're blaming the quarter pounder. I worked at McDonald's Mascoutah before, we never had that problem.
Food: 5
Service: 1
Shonte A Williams
The employees are all bunched in the back not paying attention to customers coming in to assist them what ever is needed the kiosk is not help because most people don't want to work for there money and have to work for there food and can be difficult for elderly people or mental challenged people to use so they need to hire for someone to strictly run the front only
Atmosphere: 3
Food: 2
Service: 2
Donnie Sparks
Biscuit was overdone. This McDonald's needs better management
Atmosphere: 4
Food: 3
Service: 5
Mark Gass
Took for ever to 2 cheese burgers it was 10:30 at night,they should just close
Pulled me up and waited 10 minutes for them to forget items
Food: 1
Service: 1
Tonight I had an extremely upsetting experience at this McDonald’s during the overnight shift. The manager on duty was very rude and unprofessional. Our food was cold, and when I addressed the issue, the situation escalated instead of being resolved.
What is most disturbing is that the manager threatened me and my disabled child. No customer—especially a child with a disability—should ever be treated this way. This behavior was completely unacceptable and alarming.
Because of this experience, I will never return to this location. I hope corporate takes this seriously and addresses the conduct of the overnight management staff, as this reflects poorly on McDonald’s as a whole.
Atmosphere: 1
Food: 1
Service: 1
Just shut this place down!!!! It’s pathetic!!!
Atmosphere: 1
Food: 1
Service: 1
I always have an occasional problem at this location because the food is always cold. Whether it’s the fries or the chicken nuggets, one of the two is never hot. This go round we ordered chicken nuggets and large fries. When we got hot to feed the kids and half of the fries are missing out of both of the fry box. We got a medium size fries in a large. This only happens at night. I’ll just go in the daytime from here on out. Check your order before you leave so you know everything is there. And the fries were old as you can see in my pictures.
Atmosphere: 5
Food: 2
Service: 5
Should be shut down they are terrible
Atmosphere: 1
Food: 1
Service: 1
This place skips over people on second lane and won’t do codes at all saying we don’t have time I suggest going to a different McDonald’s who won’t waste nobody time of waiting and being picked over also the food is so dry as always I ain’t ever coming here again
Atmosphere: 1
Food: 1
Service: 1
Food is always cold The employees can't check to make sure all order are in the bag especially drive through
Atmosphere: 1
Food: 1
Service: 1
Edited: automated response and when you click the link the “owner” posts you get an email automated response. They obviously don’t care.
No wonder you have a 3⭐️ review on Google. Filet o’fish tastes and looks like it was refried old and nasty, not fresh at all for ordering it plain! Fries over cooked and taste old. This is after having to wait for my order to be brought out. Tried calling and no one answers and a fax machine starts beeping. Won’t waste my time or money here again I know that!
Food: 1
Service: 1
At 1015pm on a monday I waited 30 min in line with only 3 vehicles in front of me. When I finally got my food it was all cold. A double cheeseburger and small fry. If I wait over 30 min I would think my food is fresh made and hot. The cheese didnt even melt to the burger it was that cold. Fries were brown and cold. Sure hope I dont get sick now that im thinking if it. I know places can be short staffed but then atleast if it takes long let the food be fresh.
Atmosphere: 1
Food: 1
Service: 2
Not open 24 hours. False advertisement
Service: 1
Restaurantji Recommends
Waited 25 minutes at the front counter after placing order on kiosk. Never got the order... No one around to request refund. Just had to leave to get to work. The place wasn't that busy but they were screwing up what they had. Doordasher canceled her order while I was there. Guy came in from drive thru after waiting 20 minutes in car for two sandwiches. At least five people working, not busy should of been easy. I don't understand where the owners are, but I guess the staff knows they aren't around and can do what they want. $20 wasted, but what else could I do.
Atmosphere: 3
Food: 1
Service: 1
I ordered using the app and picked up at the drive thru, it took them 25 mins to give me my order. They're blaming the quarter pounder. I worked at McDonald's Mascoutah before, we never had that problem.
Food: 5
Service: 1
The employees are all bunched in the back not paying attention to customers coming in to assist them what ever is needed the kiosk is not help because most people don't want to work for there money and have to work for there food and can be difficult for elderly people or mental challenged people to use so they need to hire for someone to strictly run the front only
Atmosphere: 3
Food: 2
Service: 2
Biscuit was overdone. This McDonald's needs better management
Atmosphere: 4
Food: 3
Service: 5
Took for ever to 2 cheese burgers it was 10:30 at night,they should just close
Food: 1
Service: 1
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