I ordered using the app and picked up at the drive thru, it took them 25 mins to give me my order. They're blaming the quarter pounder. I worked at McDonald's Mascoutah before, we never had that problem.
Food: 5
Service: 1
Shonte A Williams
The employees are all bunched in the back not paying attention to customers coming in to assist them what ever is needed the kiosk is not help because most people don't want to work for there money and have to work for there food and can be difficult for elderly people or mental challenged people to use so they need to hire for someone to strictly run the front only
Atmosphere: 3
Food: 2
Service: 2
Donnie Sparks
Biscuit was overdone. This McDonald's needs better management
Atmosphere: 4
Food: 3
Service: 5
Mark Gass
Took for ever to 2 cheese burgers it was 10:30 at night,they should just close
Food: 1
Service: 1
Airaka Herrington
We came in for lunch w the Grands. Food was amazing, staff prompt & friendly! AMAZING SERVICE!
Atmosphere: 5
Food: 5
Service: 5
jason russell
All of these McDonald's are going downhill.
Joseph Kinsella
Pathetic McDonald’s location.
Scotti (Scotti)
Ridiculously slow and disorganized. Simple app order with 3 items took 20 minutes
Atmosphere: 1
Food: 2
Service: 1
Shaun Patrick-williams
They were great besides the language and area.
Atmosphere: 3
Food: 5
Service: 3
Craig Shaffer
Stop for breakfast at 4:00 they would not serve me saying that there system was down between 4 am and 5 am. Knew the girl was lying, went to the next McDonald’s and got served. Horrible experience.
There’s a Wendy’s across the street and a Burger Kind past the Schnucks. There’s even a Subway in the plaza. I'm saying this so that you don’t waste your time with this establishment. Just go somewhere else.
Atmosphere: 2
Food: 3
Service: 1
Conflagration Destination
Hours say that they're open 24 hours a day, but that's not true. The staff often refuse to take my orders early in the morning. I work early and like to grab breakfast first thing in the morning. I have been rudely refused for many different reasons. Staff say the "system is down" or simply that they are not taking orders... very frustrating. Also, when ordering burgers, the buns are often very dry and hard, as if they have been sitting on the warmer for hours. 9 times out of 10, there's a part of my order missing. It's crazy that the workers get paid for putting in such an underwhelming amount of effort. I will say, the day crew is significantly more competent than the night/early morning crew.
Atmosphere: 1
Food: 1
Service: 2
Brian Miller
Downtown on Jefferson. People so rude and no customer service manners at all. Just wow
Atmosphere: 1
Food: 1
Service: 1
kinggingernator
Staff arguing with each other at the window, wrong food given
I ordered using the app and picked up at the drive thru, it took them 25 mins to give me my order. They're blaming the quarter pounder. I worked at McDonald's Mascoutah before, we never had that problem.
Food: 5
Service: 1
The employees are all bunched in the back not paying attention to customers coming in to assist them what ever is needed the kiosk is not help because most people don't want to work for there money and have to work for there food and can be difficult for elderly people or mental challenged people to use so they need to hire for someone to strictly run the front only
Atmosphere: 3
Food: 2
Service: 2
Biscuit was overdone. This McDonald's needs better management
Atmosphere: 4
Food: 3
Service: 5
Took for ever to 2 cheese burgers it was 10:30 at night,they should just close
Food: 1
Service: 1
We came in for lunch w the Grands. Food was amazing, staff prompt & friendly! AMAZING SERVICE!
Atmosphere: 5
Food: 5
Service: 5
All of these McDonald's are going downhill.
Pathetic McDonald’s location.
Ridiculously slow and disorganized. Simple app order with 3 items took 20 minutes
Atmosphere: 1
Food: 2
Service: 1
They were great besides the language and area.
Atmosphere: 3
Food: 5
Service: 3
Stop for breakfast at 4:00 they would not serve me saying that there system was down between 4 am and 5 am. Knew the girl was lying, went to the next McDonald’s and got served. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Paid at kiosk and never got food! Walked out.
Atmosphere: 1
Food: 1
Service: 1
There’s a Wendy’s across the street and a Burger Kind past the Schnucks. There’s even a Subway in the plaza. I'm saying this so that you don’t waste your time with this establishment. Just go somewhere else.
Atmosphere: 2
Food: 3
Service: 1
Hours say that they're open 24 hours a day, but that's not true. The staff often refuse to take my orders early in the morning. I work early and like to grab breakfast first thing in the morning. I have been rudely refused for many different reasons. Staff say the "system is down" or simply that they are not taking orders... very frustrating.
Also, when ordering burgers, the buns are often very dry and hard, as if they have been sitting on the warmer for hours. 9 times out of 10, there's a part of my order missing. It's crazy that the workers get paid for putting in such an underwhelming amount of effort. I will say, the day crew is significantly more competent than the night/early morning crew.
Atmosphere: 1
Food: 1
Service: 2
Downtown on Jefferson. People so rude and no customer service manners at all. Just wow
Atmosphere: 1
Food: 1
Service: 1
Staff arguing with each other at the window, wrong food given
Service: 1
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