Wendy's
2638 N Illinois St, Swansea
(618) 277-2414
Recent Reviews
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Slow. 20 min waiting in line of 4 cars before leaving and going across street to mcds---updated they have new hires and quality seems to be back. Lucky bc mcdonalds across the street it disgusting.
Atmosphere: 4
Food: 4
Service: 4
Great food fresh and hot you can never go wrong eating at Wendy's.
Atmosphere: 5
Food: 5
Service: 4
Every time I order from here my order is wrong and half the order is missing do not order from here because it’s ridiculous and lazy of them
Service: 1
I stop.thetr for lunch, I had asking the employee to put the orders in two different bags. I believe she was tbe manger but her customer service was bad. The other thing that I wasn't happy about the fountain drink machine was just out of all the other brand of drinks. I like stop by this location but I think I will go to another one plus she gave me the wrong nuggets in on of the bags.
Atmosphere: 1
Food: 1
Service: 1
You need zero stars and a visit from the Health Department because some of your workers think it is okay to serve under cook food to the consumers while having a nasty attitude and being rude. Do Better
Atmosphere: 1
Food: 1
Service: 1
These guys are always on their game. Food's always good, service is always prompt and the folks are friendly.
Atmosphere: 5
Food: 5
Service: 5
Whoever is working the window now during the evening- keep him forever. So polite and provides a refreshing change to the fast food experience especially in this area of town. Give that guy a promotion/raise!
Atmosphere: 5
Food: 5
Service: 5
This place has greatly improved. Food is hot, service is much more friendly, pretty quick as well. Breakfast has had biscuit sandwiches for $1 which is an insane deal. Last month any size soda was $1 for breakfast, so breakfast for $2.16 with tax. Crazy deal.. Inside is clean, wish remodel would of produced a slightly warmer dining area, but it is clean and newly remodeled.
Atmosphere: 4
Food: 5
Service: 5
Take out good food 😁
Atmosphere: 5
Food: 5
Service: 5
It’s pretty good food
Vegetarian options: No
Parking: No
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Recommended dishes: Fries, Burger, Cheese Fries
Restaurantji Recommends
Eat anywhere but here. Manager is nonexistent, servers refused to even acknowledge the customer. After 3 to 4 minutes I left. This Wendy's is an embarrassment. This Wendy's even has a bad habit of locking their doors and only run the drive thru. No more will I waste my time here. I have dropped Wendy's in my area from my vocabulary.
Atmosphere: 1
Food: 1
Service: 1
It's slowly getting better. It used to be a dump but I guess new management and new employees
Atmosphere: 2
Food: 4
Service: 4
Great service from the manager who helped my boyfriend and I. An employee gave our food to the wrong person (we placed a mobile order) and was a bit rude about it and side eyeing me after we brought it up to him. As I said, luckily the manager took care of us and we got the stuff we ordered.
This Wendy's has ripped me off twice in a row and refused to refund me. Go here if you want to pay for food that they don't give you. Again, to be clear, they stole my money and did not give me the food I paid for. I can forgive poor customer service from employees that are paid poverty wages but this goes beyond that. I was the victim of a crime and it's actually pretty messed up. I'm angry.
Service: 1
Food was nice and hot.
Atmosphere: 4
Food: 5
Service: 4
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