Staff (he) tells me that the meals automatically come with coke as the drink. I was baffled that at the end of my order they didn't ask what drinks we wanted. I had to ask if there were drinks with the meals to make sure we could choose them and when I asked if we could choose they got rude about it. I didn't see anywhere on the menu it say it's an automatic coke, im glad I spoke up. Not everyone will speak up about it and just take a coke that they probably didn't want. That would have ruined our meal had I not spoken up. Even the menu shows different drink products for different meals so why would it be automatic same? And even so why wouldn't you tell me till it would have been a problem at the window being handed random drinks we didn't even ask for. If it happened to us, im not surprised if they have multiple issues with people switching drinks cause they just automatically assume. We had to ask if there were other options of soda cause the way he phrased it made it seem they only had coke. Are you lieing to other customers? It feels like you didn't want to do your job asking the customers what they wanted to drink, just wanted the order to be over. Couldn't even muster a have a nice day when they handed us our bags. Customer service goes a Loooooong way with others. Even so, just doing your job probably goes a looong way too. Our order didn't even pop up on the screen and it wasn't till he gave us our total that we asked about the drinks cause were confused if we even got any... then AFTER we said dr.pepper n sprite the total went UP!?!? Dr.p and sprite changes the order total?!? It wasn't a difference in size but the soda that was put in?! So if it was just basic cokes though it would have been cheaper? Make it make sense... your not gonna explain that either your just going to steal our money. Literally a scam cause why does it cost extra? I know if I went inside it'd be the cost of meal with you giving me a cup to fill my own in whatever soda however many times. What a rude staff. Drive through on Sat. August 2nd ordered between 1-2pm.
Atmosphere: 1
Food: 5
Service: 1
Jeffery Munoz
I got salmonella after eating a chicken sandwich. Made me sick for two days.
Food: 1
ashley marasco
Yesterday my boyfriend, child and I went through the drive thru to order our food. We ordered the new brisket burger in our order. When we get to the window, we were handed our drinks. My boyfriend took a drink of what was suppose to be lemonade, and it tased like water. He had me try it, and it definitely tasted like water. The guy comes back to the window, tells us we have to pull up and shuts the window before we can ask for a new drink. So we kindly waited for him to come back, simply said our drink tasted water down, can we get a new one. he wasn’t the problem, “Alex” the women “manager” i believe, is in the back throwing her hands up and i can hear her shouting to the guy at the window “ just tell her she can sit there. by the time she’s done bitching her food will be ready.” The guy went to relay, and i said “oh i heard her back there bitchin” he shuts the window. she’s then clearly yelling, and throwing her hands up to where i can see, so i pull around, go inside, and ask for the manager or corporate number. She ignores me. i say “maam, i need your manger here or a corporate number now.” She then turns around, YELLS in my face, and says no, he’s not here can’t do anything until tomorrow. I asked for her name, 3 times, before i finally got “Alex”. She then went back and forth with me about how she didn’t do anything, that there’s cameras and such, and i told her that’s fine, i have a witness and your manger can check the cameras, im not leaving until i have a number to call to report.” She then storms off, grabs a card with an invalid number (called 4 times didn’t go through yesterday, same thing today) and says “it’s not that hard to pull up”. then continues to tell me “have the day you deserve” screaming at me. This lady and who truly needs to be fired. Not only did this all happen, but our ENTIRE order was not correct, the brisket sandwhich had zero brisket. all of our food was cold (could be from the scene that happened). I myself am a manger in food service, and no matter the disrespect a customer gives, i’d never treat someone this way. But the thing that irrated us the most, is both my boyfriend and i, were extremely polite during our order and EVERYTHING until we heard and saw her in the back. This isn’t the first time we’ve had issues with this place either. I’ve gotten food poisoning from this location before, my boyfriend has had a similar interaction with who we think is “Alex’s” mom(they look similar, could be wrong). This location is just a joke. Seriously need to fire this lady before you loose all buisness, because from the looks of the rest of the reviews she’s mostly the reason this place is falling behind.
Atmosphere: 1
Food: 1
Service: 1
Bea Gonzalez
Very nice server.
Atmosphere: 4
Food: 5
Service: 4
Nancy Lopez Lopez
Today my grandfather and I went to buy lunch, the staff was very friendly, and our order was quick, we left happy!
Ed minchuk
Don’t use the app if you’re ordering because the manager might decide to close at 11:30PM instead of 12 AM and They will be closed when you get there. Then you will not get your money back because there’s no place on the app to get a refund. When I called the store the next day, they said, I had to contact the app to get my Money back. I can’t find a phone number in the app anywhere. There’s a chat AI that doesn’t let me type anything in the comments it just keeps pushing me through to give a review on it’s service.
tom hicks
Are you all stupid or what? I order a Whopper, open it up and there is black, slimy lettuce falling out of the sandwich. Are you people really trying to make people sick? This place is disgusting and I hope it gets shut down. I’ll be filing a report with the DeKalb County Heath Department first thing in the morning.
Martin Medina
Food service was fast and hot.
Atmosphere: 5
Food: 4
Service: 4
Sarah O'Connor
This burger king offers a VERY small selection of what burger king advertises. They don't have either beef or chicken for their breakfast sandwiches. The line was extremely short and it took a very long time for us to get our two items.
Atmosphere: 1
Food: 1
Service: 1
James Murrieta
I came in to pick up a delivery, just doing my job. I decided I wanted a little snack and got something small off the menu with a cup of water. When I ask for my water the employee who I do believe is a manager, hands me a clear regular cup with no top. Usually this wouldn’t be a problem but I’d prefer not to spill water all over my car as I work. I politely asked for a cup with a lid. and the lady, visibly annoyed and bothered proceeded to hesitantly give me a cup with a lid as she goes on about how “customers ask for water and get soda instead all the time”. I thought that was very rude and unnecessary. She could’ve very easily just filled up a water cup for me herself if instead of being rude and annoyed with me. Thumbs down from me
Next time I come here I’ll ask for large cup of ice with a splash of tea because that’s what you get served. SO not worth the money I spent.
Atmosphere: 1
Food: 1
Service: 5
Loni Naula
If I could leave no stars I would! I’m 6 months pregnant and just bought a bacon and Swiss royal chicken sandwich.. first bite I got was a hard piece of raw chicken… I felt bad and didn’t want to go back soo I tried to pick around and find and edible peice but the whole chicken patty was completely hard and inedible! I went back and tried to explain but the manager kept saying it was impossible as the chicken is on a timer… after trying to get a replacement and getting no where with the rude staff I decided to just get a whopper instead as I can’t risk getting food poisoning and had to pay for a whole new sandwich and no type of discount or apology just felt humiliating because they wouldn’t even check the sandwich. I will never come here again and I’m not surprised with the bad reviews they already have
Food: 1
Sarita C
Constantly forget food in the bag.
Jake Holman
I rating this a one star is because I got food poisoning when I got burger king on Sunday and kept throwing up alot
Greg Martin
We go here occasionally and are always pleased with their friendly customer service.
Staff (he) tells me that the meals automatically come with coke as the drink. I was baffled that at the end of my order they didn't ask what drinks we wanted. I had to ask if there were drinks with the meals to make sure we could choose them and when I asked if we could choose they got rude about it. I didn't see anywhere on the menu it say it's an automatic coke, im glad I spoke up. Not everyone will speak up about it and just take a coke that they probably didn't want. That would have ruined our meal had I not spoken up. Even the menu shows different drink products for different meals so why would it be automatic same? And even so why wouldn't you tell me till it would have been a problem at the window being handed random drinks we didn't even ask for. If it happened to us, im not surprised if they have multiple issues with people switching drinks cause they just automatically assume. We had to ask if there were other options of soda cause the way he phrased it made it seem they only had coke. Are you lieing to other customers? It feels like you didn't want to do your job asking the customers what they wanted to drink, just wanted the order to be over. Couldn't even muster a have a nice day when they handed us our bags. Customer service goes a Loooooong way with others. Even so, just doing your job probably goes a looong way too. Our order didn't even pop up on the screen and it wasn't till he gave us our total that we asked about the drinks cause were confused if we even got any... then AFTER we said dr.pepper n sprite the total went UP!?!? Dr.p and sprite changes the order total?!? It wasn't a difference in size but the soda that was put in?! So if it was just basic cokes though it would have been cheaper? Make it make sense... your not gonna explain that either your just going to steal our money. Literally a scam cause why does it cost extra? I know if I went inside it'd be the cost of meal with you giving me a cup to fill my own in whatever soda however many times. What a rude staff. Drive through on Sat. August 2nd ordered between 1-2pm.
Atmosphere: 1
Food: 5
Service: 1
I got salmonella after eating a chicken sandwich. Made me sick for two days.
Food: 1
Yesterday my boyfriend, child and I went through the drive thru to order our food. We ordered the new brisket burger in our order. When we get to the window, we were handed our drinks. My boyfriend took a drink of what was suppose to be lemonade, and it tased like water. He had me try it, and it definitely tasted like water. The guy comes back to the window, tells us we have to pull up and shuts the window before we can ask for a new drink. So we kindly waited for him to come back, simply said our drink tasted water down, can we get a new one. he wasn’t the problem, “Alex” the women “manager” i believe, is in the back throwing her hands up and i can hear her shouting to the guy at the window “ just tell her she can sit there. by the time she’s done bitching her food will be ready.” The guy went to relay, and i said “oh i heard her back there bitchin” he shuts the window. she’s then clearly yelling, and throwing her hands up to where i can see, so i pull around, go inside, and ask for the manager or corporate number. She ignores me. i say “maam, i need your manger here or a corporate number now.” She then turns around, YELLS in my face, and says no, he’s not here can’t do anything until tomorrow. I asked for her name, 3 times, before i finally got “Alex”. She then went back and forth with me about how she didn’t do anything, that there’s cameras and such, and i told her that’s fine, i have a witness and your manger can check the cameras, im not leaving until i have a number to call to report.” She then storms off, grabs a card with an invalid number (called 4 times didn’t go through yesterday, same thing today) and says “it’s not that hard to pull up”. then continues to tell me “have the day you deserve” screaming at me. This lady and who truly needs to be fired. Not only did this all happen, but our ENTIRE order was not correct, the brisket sandwhich had zero brisket. all of our food was cold (could be from the scene that happened). I myself am a manger in food service, and no matter the disrespect a customer gives, i’d never treat someone this way. But the thing that irrated us the most, is both my boyfriend and i, were extremely polite during our order and EVERYTHING until we heard and saw her in the back. This isn’t the first time we’ve had issues with this place either. I’ve gotten food poisoning from this location before, my boyfriend has had a similar interaction with who we think is “Alex’s” mom(they look similar, could be wrong). This location is just a joke. Seriously need to fire this lady before you loose all buisness, because from the looks of the rest of the reviews she’s mostly the reason this place is falling behind.
Atmosphere: 1
Food: 1
Service: 1
Very nice server.
Atmosphere: 4
Food: 5
Service: 4
Today my grandfather and I went to buy lunch, the staff was very friendly, and our order was quick, we left happy!
Don’t use the app if you’re ordering because the manager might decide to close at 11:30PM instead of 12 AM and They will be closed when you get there. Then you will not get your money back because there’s no place on the app to get a refund. When I called the store the next day, they said, I had to contact the app to get my Money back. I can’t find a phone number in the app anywhere. There’s a chat AI that doesn’t let me type anything in the comments it just keeps pushing me through to give a review on it’s service.
Are you all stupid or what? I order a Whopper, open it up and there is black, slimy lettuce falling out of the sandwich. Are you people really trying to make people sick? This place is disgusting and I hope it gets shut down. I’ll be filing a report with the DeKalb County Heath Department first thing in the morning.
Food service was fast and hot.
Atmosphere: 5
Food: 4
Service: 4
This burger king offers a VERY small selection of what burger king advertises. They don't have either beef or chicken for their breakfast sandwiches. The line was extremely short and it took a very long time for us to get our two items.
Atmosphere: 1
Food: 1
Service: 1
I came in to pick up a delivery, just doing my job. I decided I wanted a little snack and got something small off the menu with a cup of water. When I ask for my water the employee who I do believe is a manager, hands me a clear regular cup with no top. Usually this wouldn’t be a problem but I’d prefer not to spill water all over my car as I work. I politely asked for a cup with a lid. and the lady, visibly annoyed and bothered proceeded to hesitantly give me a cup with a lid as she goes on about how “customers ask for water and get soda instead all the time”. I thought that was very rude and unnecessary. She could’ve very easily just filled up a water cup for me herself if instead of being rude and annoyed with me. Thumbs down from me
Service: 1
Restaurantji Recommends
Next time I come here I’ll ask for large cup of ice with a splash of tea because that’s what you get served. SO not worth the money I spent.
Atmosphere: 1
Food: 1
Service: 5
If I could leave no stars I would! I’m 6 months pregnant and just bought a bacon and Swiss royal chicken sandwich.. first bite I got was a hard piece of raw chicken… I felt bad and didn’t want to go back soo I tried to pick around and find and edible peice but the whole chicken patty was completely hard and inedible! I went back and tried to explain but the manager kept saying it was impossible as the chicken is on a timer… after trying to get a replacement and getting no where with the rude staff I decided to just get a whopper instead as I can’t risk getting food poisoning and had to pay for a whole new sandwich and no type of discount or apology just felt humiliating because they wouldn’t even check the sandwich. I will never come here again and I’m not surprised with the bad reviews they already have
Food: 1
Constantly forget food in the bag.
I rating this a one star is because I got food poisoning when I got burger king on Sunday and kept throwing up alot
We go here occasionally and are always pleased with their friendly customer service.
Atmosphere: 4
Food: 4
Service: 5
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