Waited 30 minutes for a hot dog and a polish. All the cars behind us got their orders before us.
The girls in the drive thru window were loud and arguing with one another. This place has gone downhill.
Atmosphere: 1
Food: 4
Service: 1
Lisa Moody
The cashier seemed like she hated life
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cake Shakes, Char Grilled Maxwell Street Polish Sausage, Famous Italian Beef, Chocolate Cake, Italian Beef, Italian Beef Sandwich, Cheese Fries
Dr James
As usual, the food was fantastic. The atmosphere was great and the staff is fantastic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Italian Beef
Lex Šedá
Subpar compared to the many other locations I've visited. I ordered a single hamburger and waited about 10 minutes. Why? Because no one was working the broiler for 6 minutes straight!
I finally get my food, and it was half as good as it is at the one in Schaumburg. I wanted extra mayo and got extra ketchup instead. Burger tasted more like lettuce and pickle than the nice char broiled taste you normally get. Not sure how they did that.
Cashier was very friendly. Don't think there was anyone on expo. Some orders were being called out, but others were placed on the counter for us sift through and grab. Hope that when I fill out my free fry survey and come back for a cheese fry, I have a better experience.
Atmosphere: 2
Food: 3
Service: 4
Nury Gonzalez
It's hard to find good help these days.... My compliments go out to whomever hired "Jay" He's a polite and gracious young man with great customer skills
Service: 5
Alexis Caldemeyer
I come here quite often and I came in for an Uber pickup tonight and I just wanted to shout out one of the workers tonight, her name is Jevika (not sure on the spelling). But she was coming up with sayings after calling out the order number. I thought that was a great way to keep working in a face pace environment positive. I really enjoyed how even with being super busy, she was making it a positive experience. I enjoyed listening to all the different sayings she came up with. I hope she/ her manager sees this. She is a fantastic worker.
I got the beef and cheddar croissant and it did not disappoint! Shout out to Jay!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Famous Italian Beef, Croissant, Chocolate Cake Shake
Collin Matthews
Forgot multiple parts of my order, ran down to another restaurant to get the fries I paid for that they forgot, and my car ended up getting hit in the parking lot, thanks portillos
Atmosphere: 5
Food: 5
Service: 1
Legacy Ninja
Reason why its 3 stars order a burger they included everything on it which I didn't want AND burger was burnt the point where thats all you taste i like stuff crispy but not in that way but its generally a good location
Sandwich was wet two out of 5 wet 3 great the best Mine was not wet it was perfect loved it would go again ?
Atmosphere: 5
Food: 4
Service: 5
Michele Taylor
I ordered a Italian beef, dipped with sweet peppers. The Italian beef did not taste good, it was bland , no taste ? I was disappointed!
Food: 1
Recommended dishes: Italian Beef
Dave Todd
We were in the drive threw I asked for no pepper and got peppers got no napkins .I know in other stores in closet in town the suburbs you get better service you have to do a better job.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Sandwich
Pat Ruppert
Food was much better when the original owner was in charge.
Atmosphere: 5
Food: 2
Service: 5
Carol Plowman
I love portellos food. I drove 25 miles to eat there today. I am disabled and can't walk far so I was going to go thru the drive thru when I saw a sign saying cash only accepted inside. I left and went to a place that accepts cash at the drive thru. Lost all my business and my family.
Waited 30 minutes for a hot dog and a polish. All the cars behind us got their orders before us.
The girls in the drive thru window were loud and arguing with one another. This place has gone downhill.
Atmosphere: 1
Food: 4
Service: 1
The cashier seemed like she hated life
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cake Shakes, Char Grilled Maxwell Street Polish Sausage, Famous Italian Beef, Chocolate Cake, Italian Beef, Italian Beef Sandwich, Cheese Fries
As usual, the food was fantastic. The atmosphere was great and the staff is fantastic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Italian Beef
Subpar compared to the many other locations I've visited. I ordered a single hamburger and waited about 10 minutes. Why? Because no one was working the broiler for 6 minutes straight!
I finally get my food, and it was half as good as it is at the one in Schaumburg. I wanted extra mayo and got extra ketchup instead. Burger tasted more like lettuce and pickle than the nice char broiled taste you normally get. Not sure how they did that.
Cashier was very friendly. Don't think there was anyone on expo. Some orders were being called out, but others were placed on the counter for us sift through and grab. Hope that when I fill out my free fry survey and come back for a cheese fry, I have a better experience.
Atmosphere: 2
Food: 3
Service: 4
It's hard to find good help these days.... My compliments go out to whomever hired "Jay" He's a polite and gracious young man with great customer skills
Service: 5
I come here quite often and I came in for an Uber pickup tonight and I just wanted to shout out one of the workers tonight, her name is Jevika (not sure on the spelling). But she was coming up with sayings after calling out the order number. I thought that was a great way to keep working in a face pace environment positive. I really enjoyed how even with being super busy, she was making it a positive experience. I enjoyed listening to all the different sayings she came up with. I hope she/ her manager sees this. She is a fantastic worker.
Atmosphere: 5
Food: 5
Service: 5
Good food went well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Chocolate Cake, Italian Beef, Chocolate Cake Shake
I got the beef and cheddar croissant and it did not disappoint! Shout out to Jay!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Famous Italian Beef, Croissant, Chocolate Cake Shake
Forgot multiple parts of my order, ran down to another restaurant to get the fries I paid for that they forgot, and my car ended up getting hit in the parking lot, thanks portillos
Atmosphere: 5
Food: 5
Service: 1
Reason why its 3 stars order a burger they included everything on it which I didn't want AND burger was burnt the point where thats all you taste i like stuff crispy but not in that way but its generally a good location
Atmosphere: 5
Food: 3
Service: 1
Recommended dishes: Burger
Restaurantji Recommends
Sandwich was wet two out of 5 wet 3 great the best
Mine was not wet it was perfect loved it would go again ?
Atmosphere: 5
Food: 4
Service: 5
I ordered a Italian beef, dipped with sweet peppers. The Italian beef did not taste good, it was bland , no taste ? I was disappointed!
Food: 1
Recommended dishes: Italian Beef
We were in the drive threw I asked for no pepper and got peppers got no napkins .I know in other stores in closet in town the suburbs you get better service you have to do a better job.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Sandwich
Food was much better when the original owner was in charge.
Atmosphere: 5
Food: 2
Service: 5
I love portellos food. I drove 25 miles to eat there today. I am disabled and can't walk far so I was going to go thru the drive thru when I saw a sign saying cash only accepted inside. I left and went to a place that accepts cash at the drive thru. Lost all my business and my family.
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