This location has the best service, cleanest lobby and best sodas choices of all DQ's in the area.
Atmosphere: 5
Food: 5
Service: 5
Aaron Derby
Nothing was available and worst of all, the employees were rude and dismissive.
Atmosphere: 1
Food: 2
Service: 1
madison mccloud
genuinely the worst case of food poisoning i’ve ever had
Atmosphere: 1
Food: 1
Service: 1
Judah Vogt
everything was great and we got our food in only 1 minute
Atmosphere: 5
Food: 5
Service: 5
Angus Crome
Better than most highway fast food. It was served hot, fast and with a smile. If we hadn't been in a hurry, we would have stayed for a frozen treat as well. We will likely make this our new stop there rather than Arby's, who could learn a thing or two about food service from this DW.
Atmosphere: 5
Food: 5
Service: 5
Richard Watkins
Note to self, this dairy queen does not let truck drivers come to the window to order.
Service: 1
Dave Ashabranner
Foods getting expensive
Atmosphere: 3
Food: 3
Service: 3
Marino Topal
The girl working the drive thru window clearly didn't want to be there. therefore the customer service was non existent and kind of hostile. The food was ice cold, it tasted like they may have microwaved the fries. when i asked if the chicken tenders basket came with ranch, she said no. When i asked if i could have some ranch, she rolled her eyes and walked away. i've worked in Troy for 2 years and this is my first trip to Dairy Queen, all of my co-workers warned me about how bad the service is there. clearly they were correct, which is sad. I don't like leaving a bad review, but the service and food were so poor, I felt the need to say something. Hopefully management or the owner can fix their issues.
Atmosphere: 1
Food: 1
Service: 1
Bigfoot Bigfoot
Jacob, we were dining in tonight as well when you went through the drive-thru. Our experience was as bad as yours. We received our food with ice cold buns that felt like they just came out of the freezer. The hamburger patties were ice cold and the cheese never melted. The bad thing is, is that it was brought to us like that. Took the order up front and waited for almost 10 minutes before being acknowledged. Watching 4 workers talking to each other while there multiple orders sitting under the heat lamps and customers waiting for their food. We got the impression from the workers attitudes that we interrupted their happy hour. That being said, we will no longer go back there.
Atmosphere: 1
Food: 1
Service: 1
Jacob Paitz
Runny melted medium Blizzard and Sundae for $13 thru the drive thru window. And it seemed most of the staff hates their jobs. For ice cream, there's plenty of better options.
First, I understand staff shortages. We are living in crazy times.
Now, the young lady working drive thru this afternoon around 1:30 was not very friendly and punched in my order wrong after asking me and reading it back. She seemed miserable and definitely showed it.
She genuinely seemed unhappy and did not want to be there. The attitude makes me consider not returning to that location.
Just my 2 cents.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Ice Cream Cake
Souleymane Sabo
These people refused to sell me food today at 8:59pm such a good customer service ! I think zion was my first server
Cheryl Hardiman
Ordered a chocolate malt. It wasn't even mixed up and had chunks of malt floating around in a thin milky mess. A bunch of kids running the place. Very slow service. Will never stop there again.
This location has the best service, cleanest lobby and best sodas choices of all DQ's in the area.
Atmosphere: 5
Food: 5
Service: 5
Nothing was available and worst of all, the employees were rude and dismissive.
Atmosphere: 1
Food: 2
Service: 1
genuinely the worst case of food poisoning i’ve ever had
Atmosphere: 1
Food: 1
Service: 1
everything was great and we got our food in only 1 minute
Atmosphere: 5
Food: 5
Service: 5
Better than most highway fast food. It was served hot, fast and with a smile. If we hadn't been in a hurry, we would have stayed for a frozen treat as well. We will likely make this our new stop there rather than Arby's, who could learn a thing or two about food service from this DW.
Atmosphere: 5
Food: 5
Service: 5
Note to self, this dairy queen does not let truck drivers come to the window to order.
Service: 1
Foods getting expensive
Atmosphere: 3
Food: 3
Service: 3
The girl working the drive thru window clearly didn't want to be there. therefore the customer service was non existent and kind of hostile. The food was ice cold, it tasted like they may have microwaved the fries. when i asked if the chicken tenders basket came with ranch, she said no. When i asked if i could have some ranch, she rolled her eyes and walked away. i've worked in Troy for 2 years and this is my first trip to Dairy Queen, all of my co-workers warned me about how bad the service is there. clearly they were correct, which is sad. I don't like leaving a bad review, but the service and food were so poor, I felt the need to say something. Hopefully management or the owner can fix their issues.
Atmosphere: 1
Food: 1
Service: 1
Jacob, we were dining in tonight as well when you went through the drive-thru. Our experience was as bad as yours. We received our food with ice cold buns that felt like they just came out of the freezer. The hamburger patties were ice cold and the cheese never melted. The bad thing is, is that it was brought to us like that. Took the order up front and waited for almost 10 minutes before being acknowledged. Watching 4 workers talking to each other while there multiple orders sitting under the heat lamps and customers waiting for their food. We got the impression from the workers attitudes that we interrupted their happy hour. That being said, we will no longer go back there.
Atmosphere: 1
Food: 1
Service: 1
Runny melted medium Blizzard and Sundae for $13 thru the drive thru window. And it seemed most of the staff hates their jobs. For ice cream, there's plenty of better options.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Lisa is the best!
Really good food at a great price!
Atmosphere: 3
Food: 4
Service: 5
First, I understand staff shortages. We are living in crazy times.
Now, the young lady working drive thru this afternoon around 1:30 was not very friendly and punched in my order wrong after asking me and reading it back. She seemed miserable and definitely showed it.
She genuinely seemed unhappy and did not want to be there. The attitude makes me consider not returning to that location.
Just my 2 cents.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Ice Cream Cake
These people refused to sell me food today at 8:59pm such a good customer service ! I think zion was my first server
Ordered a chocolate malt. It wasn't even mixed up and had chunks of malt floating around in a thin milky mess. A bunch of kids running the place. Very slow service. Will never stop there again.
Atmosphere: 3
Food: 1
Service: 2
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