We came at 10:42 AM..The tables inside were incredibly dirty, staff at front register on her phone. Hash browns burnt, not only forgot one of our wraps but gave us a bacon one instead of sausage. Forgot cream cheese to our bagel (yes we did order it) and my drink was not even full but yet extremely milky? It tasted like straight milk. As a high school student who works in fast food you’re better off going to Mc Donald’s!
Atmosphere: 2
Food: 1
Service: 1
Sara
Great service
Brendon Hilton
This would be a 1 if not for Sarah the lady with blonde hair . My order was messed up and the handling of it was goofy . Every one’s goofin off talking long with food orders . Oneof ladies literally climbed out the drive through window ! Stupid experience
the recessionista
Maybe it was something going on with me idk...but I had a blackberry refresher from here on a Friday and I was stuck in the house the entire weekend with the runs. That was the only thing I had that day....
Atmosphere: 4
Food: 2
Service: 4
Damion Caperton
Love Dunkin’, but wish they would fix their app.
Atmosphere: 5
Food: 5
Service: 5
Brent Beltz
This Dunkin Donuts is very clean, and the employees are very friendly.
Atmosphere: 5
Food: 5
Service: 5
Andras M Marton
Outstanding customer service! Although I made an error on my first ever mobile order, the staff covered the issue quickly and got us underway during the very busy morning time. The donuts and coffee were great; as anticipated. We'll be back!
john sims
A little slow considering I was the only one and 4.55 for a large coffee
ANTONIO SANDERS
Shakin expresso was watery
Breyanna Green
If I could give zero stars, I would give the cashier a $20 bill for our nine dollar ticket. She only gave me change back. Said I gave her a 10. Then got rude and said she would not be giving me any more money back. Very very unprofessional!!! We are local people and will not be back!
Dunkin’ in Troy is Amazing !! You guys are awesome, they have the best customer service around seriously ! I stopped in one evening & I didn’t realize they were about to close & the night manager Christina was very nice & ready to help me with my order & the staff was working to close & never complained to me not even once about sitting in the lobby ! Usually when a place is closing you get less kind workers, but this place was not that way ! They are friendly & young & cordial & I reminded them of that before I left !! Thank you guys for being the best Dunkin ever, I’ve been to many of them around the country so it’s a good experience when you find a place like this !!!
K S
I’ve been visiting here a few Sunday mornings each month for over a year, and one thing I’ve consistently noticed is that the inside staff often seems to be in a bad mood and can come across as rude. I’m not sure if it’s a management issue, but I really hope customer service can improve. That being said, the donuts are good and the atmosphere is always clean!
Alfredo Luevano
Really poor service at Baskin-Robbins & Dunkin’ Donuts employees talking about people they like to serve & they don’t serve the customer what they order. They had me standing there over 10 minutes before they seen me. I guess I was invisible.
Chris Stovall
Dunkin is love
Logan Draga
When I placed my order in the drive thru, they didn't put the order in on the system and messed up they order.
We came at 10:42 AM..The tables inside were incredibly dirty, staff at front register on her phone. Hash browns burnt, not only forgot one of our wraps but gave us a bacon one instead of sausage. Forgot cream cheese to our bagel (yes we did order it) and my drink was not even full but yet extremely milky? It tasted like straight milk. As a high school student who works in fast food you’re better off going to Mc Donald’s!
Atmosphere: 2
Food: 1
Service: 1
Great service
This would be a 1 if not for Sarah the lady with blonde hair . My order was messed up and the handling of it was goofy . Every one’s goofin off talking long with food orders . Oneof ladies literally climbed out the drive through window ! Stupid experience
Maybe it was something going on with me idk...but I had a blackberry refresher from here on a Friday and I was stuck in the house the entire weekend with the runs. That was the only thing I had that day....
Atmosphere: 4
Food: 2
Service: 4
Love Dunkin’, but wish they would fix their app.
Atmosphere: 5
Food: 5
Service: 5
This Dunkin Donuts is very clean, and the employees are very friendly.
Atmosphere: 5
Food: 5
Service: 5
Outstanding customer service! Although I made an error on my first ever mobile order, the staff covered the issue quickly and got us underway during the very busy morning time. The donuts and coffee were great; as anticipated. We'll be back!
A little slow considering I was the only one and 4.55 for a large coffee
Shakin expresso was watery
If I could give zero stars, I would give the cashier a $20 bill for our nine dollar ticket. She only gave me change back. Said I gave her a 10. Then got rude and said she would not be giving me any more money back. Very very unprofessional!!! We are local people and will not be back!
Restaurantji Recommends
Dunkin’ in Troy is Amazing !! You guys are awesome, they have the best customer service around seriously ! I stopped in one evening & I didn’t realize they were about to close & the night manager Christina was very nice & ready to help me with my order & the staff was working to close & never complained to me not even once about sitting in the lobby ! Usually when a place is closing you get less kind workers, but this place was not that way ! They are friendly & young & cordial & I reminded them of that before I left !! Thank you guys for being the best Dunkin ever, I’ve been to many of them around the country so it’s a good experience when you find a place like this !!!
I’ve been visiting here a few Sunday mornings each month for over a year, and one thing I’ve consistently noticed is that the inside staff often seems to be in a bad mood and can come across as rude. I’m not sure if it’s a management issue, but I really hope customer service can improve.
That being said, the donuts are good and the atmosphere is always clean!
Really poor service at Baskin-Robbins & Dunkin’ Donuts employees talking about people they like to serve & they don’t serve the customer what they order. They had me standing there over 10 minutes before they seen me. I guess I was invisible.
Dunkin is love
When I placed my order in the drive thru, they didn't put the order in on the system and messed up they order.
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