Usually when I come here the 2 guys that work behind the counter are wonderful. I always order the same sub and have from any subway I have ever gone. A pizza sub. Nothing crazy! So tonight I go in and order my pizza sub like usual and the woman looked at me like I was crazy and said they never had that sandwich. I told her what it was and that I have got this sandwich my whole life. She then got snarky and said it wasn't on the menu. Her attitude was awful so I decided to leave and take my business elsewhere. After getting back in the car I looked on the subway website and they do in fact still have pizza subs. I think a little more training on customer service and knowledge of products is in order.
Atmosphere: 1
Food: 3
Service: 1
Bob Buckley
Fresh sandwiches and friendly service.
Parking: Dozens of spots around the restaurant.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club
Kennedy Ring
A lady with purple in her hair had the worst attitude. I said I wanted extra ranch on my sandwich, and she put mayo. I saw that she put mayo and I restated that I wanted ranch. She sighed, picked off the veggies, still left mayo on the sandwich, and put on new veggies with ranch. Absolutely horrible service. There wasn’t a receipt left in the bag, so I don’t know what her name was.
Atmosphere: 1
Food: 1
Service: 1
Dennis Riggs
One of the cleanest and pleasant Subways around. Picked up sandwiches for the family. They were very tasty!
Atmosphere: 5
Food: 5
Service: 5
holly anderson
Love them
Terry Hackett
Good sandwich, terrible ads.
Jennifer Sanchez
Very busy with only 2 workers.. ?
O L Rooster. 1
Friendly service ,good fresh food ,clean n neat inside
Atmosphere: 5
Food: 5
Service: 5
Bob Carl
Sllllllllooooooooooowwwwwwwwwwww, not to mention they messed up my order. I ordered one drink and two cookies with my sub, and they brought out 2 large drinks and two cookies, then acted mad because I said I did not order 2 large drinks for myself. Then to top it off they charged me for 2 drinks after I gave one back...........Girl with pierced nose and mouth and whatever else could use a different job
Very nice employees but for some reason they always get my order wrong in really weird ways. It’s a running joke in my house. I don’t think I’ve ever gotten a correct order from here. The most recent example is a sandwhich I bought; I got it toasted and asked for mayo. The sandwhich came without mayo and not toasted but they put pickles on it ( I didn’t ask for pickles???) so weird lol but they’re nice and I love subway regardless.
Matt Dillon
I have been here about 4 times in the last two months (once inside and the other 3x drive thru). The employees are friendly, but man is this place possibly the slowest at getting folks taken care of and completing orders. Thankfully, the orders have been correct all 4x, so that is a bonus, but being told at the drive thru speaker to order when you pull up to the window, seems a bit odd (wondering if they have issues hearing your order clearly due to audio problems). Yesterday, is the main reason why I am writing in, if that bread wasn't a day or two old on both sandwiches that they gave us, I will smack your mama...lol Seriously, this place needs a manager that is able to drive home results through better training and unfortunately this staff is being given a horrible injustice when it comes to anything beyond Subway Villa Grove. Customers, Employees, Managers and owners should all expect better.
Thomas McGarigle
We have been going to subway in villa Grove for years, but the last couple of times it's been ridiculous. When we pulled up to go in to place our order, we were the only customers inside. Both employees told us we will get to you when we can. My wife and I waited for 15 minutes and still no one acknowledged us. Yet again we were only ones in subway. Very poor customer service!!
Jamie Hamilton
You really can't go wrong with subway. Just not comfortable with the indoor dining yet. Just my own thoughts.
August Gress
Waited 15 minutes in line, older lady “helped” us, was extremely rude - I asked what came on the cold cut combo by default (because it says it does on the menu) and she responded sarcastically “whatever you want.” Find somewhere else to eat.
Usually when I come here the 2 guys that work behind the counter are wonderful. I always order the same sub and have from any subway I have ever gone. A pizza sub. Nothing crazy! So tonight I go in and order my pizza sub like usual and the woman looked at me like I was crazy and said they never had that sandwich. I told her what it was and that I have got this sandwich my whole life. She then got snarky and said it wasn't on the menu. Her attitude was awful so I decided to leave and take my business elsewhere. After getting back in the car I looked on the subway website and they do in fact still have pizza subs. I think a little more training on customer service and knowledge of products is in order.
Atmosphere: 1
Food: 3
Service: 1
Fresh sandwiches and friendly service.
Parking: Dozens of spots around the restaurant.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club
A lady with purple in her hair had the worst attitude. I said I wanted extra ranch on my sandwich, and she put mayo. I saw that she put mayo and I restated that I wanted ranch. She sighed, picked off the veggies, still left mayo on the sandwich, and put on new veggies with ranch. Absolutely horrible service. There wasn’t a receipt left in the bag, so I don’t know what her name was.
Atmosphere: 1
Food: 1
Service: 1
One of the cleanest and pleasant Subways around. Picked up sandwiches for the family. They were very tasty!
Atmosphere: 5
Food: 5
Service: 5
Love them
Good sandwich, terrible ads.
Very busy with only 2 workers.. ?
Friendly service ,good fresh food ,clean n neat inside
Atmosphere: 5
Food: 5
Service: 5
Sllllllllooooooooooowwwwwwwwwwww, not to mention they messed up my order. I ordered one drink and two cookies with my sub, and they brought out 2 large drinks and two cookies, then acted mad because I said I did not order 2 large drinks for myself. Then to top it off they charged me for 2 drinks after I gave one back...........Girl with pierced nose and mouth and whatever else could use a different job
New subs are great!
Restaurantji Recommends
Very nice employees but for some reason they always get my order wrong in really weird ways. It’s a running joke in my house. I don’t think I’ve ever gotten a correct order from here. The most recent example is a sandwhich I bought; I got it toasted and asked for mayo. The sandwhich came without mayo and not toasted but they put pickles on it ( I didn’t ask for pickles???) so weird lol but they’re nice and I love subway regardless.
I have been here about 4 times in the last two months (once inside and the other 3x drive thru). The employees are friendly, but man is this place possibly the slowest at getting folks taken care of and completing orders. Thankfully, the orders have been correct all 4x, so that is a bonus, but being told at the drive thru speaker to order when you pull up to the window, seems a bit odd (wondering if they have issues hearing your order clearly due to audio problems). Yesterday, is the main reason why I am writing in, if that bread wasn't a day or two old on both sandwiches that they gave us, I will smack your mama...lol Seriously, this place needs a manager that is able to drive home results through better training and unfortunately this staff is being given a horrible injustice when it comes to anything beyond Subway Villa Grove. Customers, Employees, Managers and owners should all expect better.
We have been going to subway in villa Grove for years, but the last couple of times it's been ridiculous. When we pulled up to go in to place our order, we were the only customers inside. Both employees told us we will get to you when we can. My wife and I waited for 15 minutes and still no one acknowledged us. Yet again we were only ones in subway. Very poor customer service!!
You really can't go wrong with subway. Just not comfortable with the indoor dining yet. Just my own thoughts.
Waited 15 minutes in line, older lady “helped” us, was extremely rude - I asked what came on the cold cut combo by default (because it says it does on the menu) and she responded sarcastically “whatever you want.” Find somewhere else to eat.
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