Service SUCK because they can't get a responsible person to serve the public. You say your open then open the doors
Service: 5
Jason Finneran
This place sucks! My wife accidently ordered from this one vs my local DD. I had considered divorce this morning lol. I once asked for extra ice as it was an iced drink with no ice. They tried to charge me a dollar to put ice in an iced coffee. Fun fact: they are the only DD to charge to put whip cream in a cup for my dog within 50 miles. I don't blame the employees, this as an ownership issue. Stir your drinks before you give them to people. IDK how anyone goes here. There seems to be a DD every other mile on Roosevelt. There is no reason to stop here.
Atmosphere: 1
Food: 1
Service: 1
Gerald King
Nobody in there and it took quite a while to get my stuff
Atmosphere: 2
Food: 4
Service: 1
Damian Xhemali
I only come here because its close to my job, but i regret it everytime. Honestly. I polite asked the staff to put a good serving of cream cheese on my bagel since they always barely put any on, even told them ill pay extra to put more on. What does the disgusting staff do? They gave me a bagel with literally the smallest smear about the size of a penny, assuming they did it on purpose. You guys are serving good to hard working people, you ingrates.
Mike Horwath
Convenience... It is what it is
Atmosphere: 3
Food: 3
Service: 3
Uri Gonzalez
If I were to describe this place. I'd compare this to a fancy gas station coffee place. But with instead of gas they have a dunkin sign. Horrible customer service, orders are more of what they feel like you should drink not what you ordered. And they'll keep you waiting longer than the dmv. Just so you can get the wrong product. Last time I was here I backed out the drive through. Do what you will, with this information
Atmosphere: 1
Food: 3
Service: 1
Mir Ali
Rude and disrespectful employees
Atmosphere: 1
Food: 3
Service: 1
Edgar Sesmas
WORST CUSTOMER SERVICE EVER DAISY THE GM NEEDS TO EAT LESS DONUTS AND FOCUS ON GIVING THE CUSTOMERS BETTER CUSTOMER
Atmosphere: 1
Food: 1
Service: 1
anthony vincent
THE GENERAL MANAGER I DONT KNOW IF HER NAME IS DAISY HAS THE WORSE CUSTOMER SERVICE EVER. INSTEAD OF FIXING MY PROBLEM SHE MADE IT WORSE . I SEND MY EMPLOYEES DAILY FOR TEA AND COFFEE BUT I WONT ANYMORE . GENERAL MANAGER AND WHOLE STAFF DONT FALLOW CORPS ORDERS SHE SAID IN OTHER WORS THAT DUNKIN IS PRIVATE OWN AND THEY DONT CARE IF YOU GO TO CORP OR NOT
Atmosphere: 1
Food: 1
Service: 1
Kenneth Kabat
Very poor service!! Very rude!!! Don't care about customers that come in that want to sit down to have a cup of coffe!!!! I will go to different locations for now on!!!! Very rude people!!!!!
I asked for a egg and cheese wake up wrap and gave they served me a bacon egg and cheese even after mentioning multiple times, very unorganized and pathetic service. Zero empathy for their mistake, avacado toast was stale and I doubt the quality of this branch and would definitely not recommend this.
Atmosphere: 1
Food: 1
Service: 1
Christopher Franz (Chris)
The service here absolutely sucks, NOT ONCE have I ever seen someone walk away from a customer (me) as I was ordering. To add onto that we found A HAIR in one of our drinks which is extremely disgusting. Several times I've gone here in the past there was no worker to be seen even when they were open.
Atmosphere: 3
Food: 2
Service: 1
sophie
GIVE RUBEN A RAISE! My sister and i went to this dunkin after the gym and were not disappointed. not sure if we were just starving or it just tasted that good. But this dunkin meal was the best we’ve ever had. And trust me i have over 1000 points on the dunkin app so i know a thing or two. the wraps were filled to perfection and were even warm after our target trip. Ruben, thank you for taking so much time on our order, it was worth the wait.
Karen Yates
Terrible customer service
Service: 1
Leo Torres
The guy today at the drive thru over charged my coffee when I ordered a small coffee. I noticed the price was for a medium and I told him. How much was the small. And he said the prices recently changed. He them proceed to comeback tomorrow. Receipt says medium and the tag on the coffee says medium. Yet he served me a small (which I did ask for but was overcharged). Be aware
Service SUCK because they can't get a responsible person to serve the public. You say your open then open the doors
Service: 5
This place sucks! My wife accidently ordered from this one vs my local DD. I had considered divorce this morning lol. I once asked for extra ice as it was an iced drink with no ice. They tried to charge me a dollar to put ice in an iced coffee. Fun fact: they are the only DD to charge to put whip cream in a cup for my dog within 50 miles. I don't blame the employees, this as an ownership issue. Stir your drinks before you give them to people. IDK how anyone goes here. There seems to be a DD every other mile on Roosevelt. There is no reason to stop here.
Atmosphere: 1
Food: 1
Service: 1
Nobody in there and it took quite a while to get my stuff
Atmosphere: 2
Food: 4
Service: 1
I only come here because its close to my job, but i regret it everytime. Honestly. I polite asked the staff to put a good serving of cream cheese on my bagel since they always barely put any on, even told them ill pay extra to put more on. What does the disgusting staff do? They gave me a bagel with literally the smallest smear about the size of a penny, assuming they did it on purpose. You guys are serving good to hard working people, you ingrates.
Convenience... It is what it is
Atmosphere: 3
Food: 3
Service: 3
If I were to describe this place. I'd compare this to a fancy gas station coffee place. But with instead of gas they have a dunkin sign. Horrible customer service, orders are more of what they feel like you should drink not what you ordered. And they'll keep you waiting longer than the dmv. Just so you can get the wrong product. Last time I was here I backed out the drive through. Do what you will, with this information
Atmosphere: 1
Food: 3
Service: 1
Rude and disrespectful employees
Atmosphere: 1
Food: 3
Service: 1
WORST CUSTOMER SERVICE EVER DAISY THE GM NEEDS TO EAT LESS DONUTS AND FOCUS ON GIVING THE CUSTOMERS BETTER CUSTOMER
Atmosphere: 1
Food: 1
Service: 1
THE GENERAL MANAGER I DONT KNOW IF HER NAME IS DAISY HAS THE WORSE CUSTOMER SERVICE EVER. INSTEAD OF FIXING MY PROBLEM SHE MADE IT WORSE . I SEND MY EMPLOYEES DAILY FOR TEA AND COFFEE BUT I WONT ANYMORE . GENERAL MANAGER AND WHOLE STAFF DONT FALLOW CORPS ORDERS SHE SAID IN OTHER WORS THAT DUNKIN IS PRIVATE OWN AND THEY DONT CARE IF YOU GO TO CORP OR NOT
Atmosphere: 1
Food: 1
Service: 1
Very poor service!! Very rude!!! Don't care about customers that come in that want to sit down to have a cup of coffe!!!! I will go to different locations for now on!!!! Very rude people!!!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sausage Egg and Cheese
Restaurantji Recommends
I asked for a egg and cheese wake up wrap and gave they served me a bacon egg and cheese even after mentioning multiple times, very unorganized and pathetic service. Zero empathy for their mistake, avacado toast was stale and I doubt the quality of this branch and would definitely not recommend this.
Atmosphere: 1
Food: 1
Service: 1
The service here absolutely sucks, NOT ONCE have I ever seen someone walk away from a customer (me) as I was ordering. To add onto that we found A HAIR in one of our drinks which is extremely disgusting. Several times I've gone here in the past there was no worker to be seen even when they were open.
Atmosphere: 3
Food: 2
Service: 1
GIVE RUBEN A RAISE! My sister and i went to this dunkin after the gym and were not disappointed. not sure if we were just starving or it just tasted that good. But this dunkin meal was the best we’ve ever had. And trust me i have over 1000 points on the dunkin app so i know a thing or two. the wraps were filled to perfection and were even warm after our target trip. Ruben, thank you for taking so much time on our order, it was worth the wait.
Terrible customer service
Service: 1
The guy today at the drive thru over charged my coffee when I ordered a small coffee. I noticed the price was for a medium and I told him. How much was the small. And he said the prices recently changed. He them proceed to comeback tomorrow. Receipt says medium and the tag on the coffee says medium. Yet he served me a small (which I did ask for but was overcharged). Be aware
Atmosphere: 4
Food: 5
Service: 1
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