This has to be the worst McDonald's I have ever eaten at. The order was wrong again. Ordered with no ketchup and it came with only ketchup. It's close to my house but that's all it has going for it.
Atmosphere: 1
Food: 1
Service: 1
Khurram Shareef
The best mcdonalds nice people and service love coming here!
Atmosphere: 5
Food: 5
Service: 5
Kelly White
Staff is always really nice and the food is always fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Hassan Ghori
The O’Keefe family hires the best people. Wonderful staff. Every single one of them. Kind, polite, always have a smile on their face. I mean, it’s McDonald’s. I don’t need to write a food review. But the staff is impeccable. Good job guys. Love you all.
Atmosphere: 5
Food: 5
Service: 5
Adric Ceneri
Disappointing Experience with Terrible Customer Service
I visited this McDonald's location recently, excited for a delicious breakfast with my husband and brother-in-law. Unfortunately, our experience turned out to be a complete letdown, primarily due to the poor customer service we encountered.
We ordered our meals using the kiosk, anticipating a pleasant start to our day. However, when our order was delivered by a staff member named Filomeno, who was supposed to be cleaning the bathrooms, he dropped one of the hash browns on the floor and completely ignored it. It was as if our presence and the mistake didn’t matter to him at all.
Feeling frustrated, I approached the counter to speak with the cashier, Carmen, about the incident. Instead of receiving an understanding response, I was met with the worst attitude imaginable. While she did eventually replace the hash brown, her demeanor was far from welcoming.
When I returned to our table, I quickly realized we were missing jelly, sauce, and silverware. I went back to the counter again, and although Carmen handed me the silverware, her irritation was palpable, and I didn’t appreciate the attitude I was receiving.
Upon returning to the table, I noticed that the silverware still lacked salt and pepper. Not wanting to face Carmen's attitude again, I asked my brother-in-law to request the condiments. When he approached the counter, Carmen had the audacity to argue with him, insisting that the condiments were included with the silverware. He politely explained they were not, but she continued to be defensive and angry about our need for assistance.
This experience was by far the worst service I have ever encountered at any establishment. We frequent this McDonald's often, but never have we faced such disrespect from any employee. I cannot recommend this location, and unless there is a significant change in how customers are treated, I will not be returning. It's disheartening to think about how a little kindness and respect could have made a world of difference.
Atmosphere: 1
Food: 5
Service: 1
Angela White
Aren't familiar with the kiosk system so my husband asked can he be rung up at register quickly told no. Told manager there was a swarm of ants on floor she disregarded what i said. Have 3 grandchildren with me adked can the tables be wiped off nothing was done. I was a manager for Lawrence fish and shrimp in hillside for 6 years this is unacceptable and terrible customer service
Atmosphere: 1
Food: 2
Service: 1
Nancy Davis
All good here I really pigged out. Got a double cheeseburger mcchicken fries and Carmel macchiato.
Atmosphere: 5
Food: 5
Service: 5
J0RGE garcia
🙏🙏👍
Atmosphere: 5
Food: 5
Service: 5
Ray Tanner
Most expensive McDonald's around St Charles Road and
Atmosphere: 5
Food: 5
Service: 5
Xavier Hernandez
This place is supposed to be 24 hours but I've had multiple visits where this place is not accepting customers overnight but the employees are still onsite. Seems intentional by employees onsite, very frustrating and the disrespectful kids working need to learn some customer service.
Absolutely disgusting. We came and bought $30 worth of food and not one thing was good. Burgers were cold, drinks were flat, fries were not even cooked. I’m so disgusted by this order that I will never be back at this McDonald’s. It’s pathetic and sorry that your customers have to pay money for such a poor quality of food. You should be ASHAMED!!!!
Atmosphere: 1
Food: 1
Service: 1
Ashley S.
This is the most disgusting MCD EVER! We ordered $30 worth of food & get home to a missing item, and literally uncooked fries, will NOT be returning to this location!!!!
Food: 1
blue cheese
Most Expensive one I’ve been too, but always great service, overpriced though, owner got greedy. And to add the guy at the window closed it on me after I couldn’t hear him and said what two times, like just say it clearly?
Atmosphere: 3
Food: 1
Service: 1
Alex Magdalene
Cleanest, fastest McDonald's I've visited in ages!
This has to be the worst McDonald's I have ever eaten at. The order was wrong again. Ordered with no ketchup and it came with only ketchup. It's close to my house but that's all it has going for it.
Atmosphere: 1
Food: 1
Service: 1
The best mcdonalds nice people and service love coming here!
Atmosphere: 5
Food: 5
Service: 5
Staff is always really nice and the food is always fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
The O’Keefe family hires the best people. Wonderful staff. Every single one of them. Kind, polite, always have a smile on their face. I mean, it’s McDonald’s. I don’t need to write a food review. But the staff is impeccable. Good job guys. Love you all.
Atmosphere: 5
Food: 5
Service: 5
Disappointing Experience with Terrible Customer Service
I visited this McDonald's location recently, excited for a delicious breakfast with my husband and brother-in-law. Unfortunately, our experience turned out to be a complete letdown, primarily due to the poor customer service we encountered.
We ordered our meals using the kiosk, anticipating a pleasant start to our day. However, when our order was delivered by a staff member named Filomeno, who was supposed to be cleaning the bathrooms, he dropped one of the hash browns on the floor and completely ignored it. It was as if our presence and the mistake didn’t matter to him at all.
Feeling frustrated, I approached the counter to speak with the cashier, Carmen, about the incident. Instead of receiving an understanding response, I was met with the worst attitude imaginable. While she did eventually replace the hash brown, her demeanor was far from welcoming.
When I returned to our table, I quickly realized we were missing jelly, sauce, and silverware. I went back to the counter again, and although Carmen handed me the silverware, her irritation was palpable, and I didn’t appreciate the attitude I was receiving.
Upon returning to the table, I noticed that the silverware still lacked salt and pepper. Not wanting to face Carmen's attitude again, I asked my brother-in-law to request the condiments. When he approached the counter, Carmen had the audacity to argue with him, insisting that the condiments were included with the silverware. He politely explained they were not, but she continued to be defensive and angry about our need for assistance.
This experience was by far the worst service I have ever encountered at any establishment. We frequent this McDonald's often, but never have we faced such disrespect from any employee. I cannot recommend this location, and unless there is a significant change in how customers are treated, I will not be returning. It's disheartening to think about how a little kindness and respect could have made a world of difference.
Atmosphere: 1
Food: 5
Service: 1
Aren't familiar with the kiosk system so my husband asked can he be rung up at register quickly told no. Told manager there was a swarm of ants on floor she disregarded what i said. Have 3 grandchildren with me adked can the tables be wiped off nothing was done. I was a manager for Lawrence fish and shrimp in hillside for 6 years this is unacceptable and terrible customer service
Atmosphere: 1
Food: 2
Service: 1
All good here I really pigged out. Got a double cheeseburger mcchicken fries and Carmel macchiato.
Atmosphere: 5
Food: 5
Service: 5
🙏🙏👍
Atmosphere: 5
Food: 5
Service: 5
Most expensive McDonald's around St Charles Road and
Atmosphere: 5
Food: 5
Service: 5
This place is supposed to be 24 hours but I've had multiple visits where this place is not accepting customers overnight but the employees are still onsite. Seems intentional by employees onsite, very frustrating and the disrespectful kids working need to learn some customer service.
Food: 5
Service: 1
Restaurantji Recommends
Hot & Fast!!!
Atmosphere: 4
Food: 5
Service: 5
Absolutely disgusting. We came and bought $30 worth of food and not one thing was good. Burgers were cold, drinks were flat, fries were not even cooked. I’m so disgusted by this order that I will never be back at this McDonald’s. It’s pathetic and sorry that your customers have to pay money for such a poor quality of food. You should be ASHAMED!!!!
Atmosphere: 1
Food: 1
Service: 1
This is the most disgusting MCD EVER! We ordered $30 worth of food & get home to a missing item, and literally uncooked fries, will NOT be returning to this location!!!!
Food: 1
Most Expensive one I’ve been too, but always great service, overpriced though, owner got greedy. And to add the guy at the window closed it on me after I couldn’t hear him and said what two times, like just say it clearly?
Atmosphere: 3
Food: 1
Service: 1
Cleanest, fastest McDonald's I've visited in ages!
Atmosphere: 5
Food: 5
Service: 5
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