Horrible Service. They don’t listen to what the customer wants and when you say something the Manager comes up and yells at you. They need to fire the morning staff
Atmosphere: 1
Service: 1
SR
⭐ 1 Star - Used to Be Great – Now Consistently Disappointing
The Dunkin’ Donuts location in Volo used to be my favorite spot for a quick, reliable breakfast for myself and my coworkers. Unfortunately, over the past year, the quality and service have declined to the point where I can no longer recommend it.
I’ve experienced repeated issues with mobile orders: missing or incorrect items were common. When I ordered two hash browns or Wake-Up Wraps, I often received only one. Avocado toast was frequently either missing the bacon I paid for or had bacon added when I requested it plain. The toast itself? Not toast. Usually cold, soggy, and rarely seasoned consistently. Sometimes barely any seasoning, in other cases, the seasoning was so excessive it spilled everywhere when I opened the box in my vehicle.
Breakfast sandwiches meant to be on croissants were consistently served on English muffins—usually untoasted. The iced lemon loaf I ordered? Never once received it. Instead of a vanilla sprinkle donut, I often got a vanilla Long John. As for their grilled cheese? Essentially it is just two slices of sourdough with a single slice of cheese, mostly hardened onto the crust —definitely not worth the price.
What’s even more frustrating is that, despite placing and paying for my orders in advance through the Dunkin’ mobile app, they were rarely ready when I arrived. I was often told to park and wait so the store could maintain better drive-thru times. That kind of manipulation of service metrics is frustrating as a paying customer.
I submitted multiple complaints via the Dunkin’ app and the receipt survey, but all I ever received in return was an offer for a free donut—which I didn’t want, especially given the odds it would be the wrong one too. I also wasn't looking for free items—I wanted consistent accuracy and quality.
The final straw happened after drive-thru had me pull into a parking spot and I sat there watching an employee with my order in hand walk outside, then turn around and go back in to help other customers, only to return several minutes later – and then criticize me for not parking close enough.
Overall, despite the convenient location, the service and quality control at this restaurant have become so completely unacceptable that I have since stopped going entirely. I cannot recommend the Volo Dunkin’ Donuts to anyone.
Food: 1
Service: 1
Nicki Carter
I decided to stop at this DD instead of the ones in LZ and I ordered 1 item...a medium cereal n milk latte... easy? Apparently not. They didn't use the one ingredient to make it take good... a reminder of why I don't go to this one. Sorry
Atmosphere: 4
Food: 4
Service: 5
Dawn E
Did a mobile order. Staff very friendly.
Atmosphere: 5
Food: 5
Service: 5
Ben Vary
Prepare to have your taste buds teleported to a sugary cosmos at Dunkin’ Donuts on 209 Rand Rd, Lakemoor, IL! This isn’t just a coffee stop; it’s a caffeine-fueled fever dream where every donut is a masterpiece of intergalactic proportions—think jelly-filled orbs that defy gravity with flavor. The drive-thru is a portal to efficiency, and I must bow to the absolute legend of a girl working there who crafted my order with the precision of a Michelin-star chef and the speed of a rocket launch. Thank you, awesome drive-thru star, for ensuring my coffee was brewed to perfection and my donuts were fresh enough to make time itself jealous! If Dunkin’ is America’s everyday stop, then this Lakemoor gem is the wild, untamed heart of the franchise—don’t just drive by, dive in!
Atmosphere: 5
Food: 5
Service: 5
Michael Jensen
The Asian lady working the afternoon and evenings is the best.
Atmosphere: 5
Food: 5
Service: 5
Abe Barrera
not sure if it was because they were getting rid of the holiday shaped version of the flavor of donut i ordered or it was an honest mistake but i noticed my single donut order was heavier than i expected and got the pleasant surprise of 2 of the same donut i ordered. great service!
Atmosphere: 5
Food: 5
Service: 5
BIGGDOGG 305
Placed a mobile order and walked inside, I asked the lady to leave the ice out of my medium coffee because I already had a large Americano with lots of ice, she said ok then proceeded to make the medium coffee with a half cup of ice, then the manager walked over and defended her saying “there would be an up charge for no ice, so she made the coffee with very little ice,” this is the stupidest thing I’ve ever heard. I stop here with my coworkers all the time but this is the last stop. Rude manager, guess I need to work on my español to get a better response.
Atmosphere: 1
Food: 4
Service: 1
Karl Oberdick
Constantly missing items from my orders in the drive thru. I've gone at least a half a dozen times this year and at least 4 of those times have been missing food items. Training is obviously lacking.
Tracey Mealer
Went in and had a cuppa coffee with a friend and we ended up getting a croissant, but we were not asked if we wanted it heated up or if we wanted butter or anything with a croissant is a type of pastry. It’s not really sweet so it would’ve been nice if they offered us some butter or something or something to cut it with knowing that we were going to split it
This is the 3rd closest location to where I live and work, BUT I will ALWAYS make the drive here!! The workers at this location puts actual care and effort into the food they send out. I'm never disappointed with my orders here! Thank you for being the best Dunkin crew I've ever come across!! 🥹❤️
Randy Keaton
Great coffee
Alysia moore
Been stopping in a few times. Never disappoints!! Definitely a good coffee pitstop
Atmosphere: 5
Food: 5
Service: 5
Jean-Francois LeBlanc
Recently came here for coffee and donut. Staff was very friendly and welcoming. Facilities were clean. Food was fresh, hot and tasted great!
Atmosphere: 5
Food: 5
Service: 5
Jean-Francois L
Recently came here for coffee and donut. Staff was very friendly and welcoming. Facilities were clean. Food was fresh, hot and tasted great!
Horrible Service. They don’t listen to what the customer wants and when you say something the Manager comes up and yells at you. They need to fire the morning staff
Atmosphere: 1
Service: 1
⭐ 1 Star - Used to Be Great – Now Consistently Disappointing
The Dunkin’ Donuts location in Volo used to be my favorite spot for a quick, reliable breakfast for myself and my coworkers. Unfortunately, over the past year, the quality and service have declined to the point where I can no longer recommend it.
I’ve experienced repeated issues with mobile orders: missing or incorrect items were common. When I ordered two hash browns or Wake-Up Wraps, I often received only one. Avocado toast was frequently either missing the bacon I paid for or had bacon added when I requested it plain. The toast itself? Not toast. Usually cold, soggy, and rarely seasoned consistently. Sometimes barely any seasoning, in other cases, the seasoning was so excessive it spilled everywhere when I opened the box in my vehicle.
Breakfast sandwiches meant to be on croissants were consistently served on English muffins—usually untoasted. The iced lemon loaf I ordered? Never once received it. Instead of a vanilla sprinkle donut, I often got a vanilla Long John. As for their grilled cheese? Essentially it is just two slices of sourdough with a single slice of cheese, mostly hardened onto the crust —definitely not worth the price.
What’s even more frustrating is that, despite placing and paying for my orders in advance through the Dunkin’ mobile app, they were rarely ready when I arrived. I was often told to park and wait so the store could maintain better drive-thru times. That kind of manipulation of service metrics is frustrating as a paying customer.
I submitted multiple complaints via the Dunkin’ app and the receipt survey, but all I ever received in return was an offer for a free donut—which I didn’t want, especially given the odds it would be the wrong one too. I also wasn't looking for free items—I wanted consistent accuracy and quality.
The final straw happened after drive-thru had me pull into a parking spot and I sat there watching an employee with my order in hand walk outside, then turn around and go back in to help other customers, only to return several minutes later – and then criticize me for not parking close enough.
Overall, despite the convenient location, the service and quality control at this restaurant have become so completely unacceptable that I have since stopped going entirely. I cannot recommend the Volo Dunkin’ Donuts to anyone.
Food: 1
Service: 1
I decided to stop at this DD instead of the ones in LZ and I ordered 1 item...a medium cereal n milk latte... easy? Apparently not. They didn't use the one ingredient to make it take good... a reminder of why I don't go to this one. Sorry
Atmosphere: 4
Food: 4
Service: 5
Did a mobile order. Staff very friendly.
Atmosphere: 5
Food: 5
Service: 5
Prepare to have your taste buds teleported to a sugary cosmos at Dunkin’ Donuts on 209 Rand Rd, Lakemoor, IL! This isn’t just a coffee stop; it’s a caffeine-fueled fever dream where every donut is a masterpiece of intergalactic proportions—think jelly-filled orbs that defy gravity with flavor. The drive-thru is a portal to efficiency, and I must bow to the absolute legend of a girl working there who crafted my order with the precision of a Michelin-star chef and the speed of a rocket launch. Thank you, awesome drive-thru star, for ensuring my coffee was brewed to perfection and my donuts were fresh enough to make time itself jealous! If Dunkin’ is America’s everyday stop, then this Lakemoor gem is the wild, untamed heart of the franchise—don’t just drive by, dive in!
Atmosphere: 5
Food: 5
Service: 5
The Asian lady working the afternoon and evenings is the best.
Atmosphere: 5
Food: 5
Service: 5
not sure if it was because they were getting rid of the holiday shaped version of the flavor of donut i ordered or it was an honest mistake but i noticed my single donut order was heavier than i expected and got the pleasant surprise of 2 of the same donut i ordered. great service!
Atmosphere: 5
Food: 5
Service: 5
Placed a mobile order and walked inside, I asked the lady to leave the ice out of my medium coffee because I already had a large Americano with lots of ice, she said ok then proceeded to make the medium coffee with a half cup of ice, then the manager walked over and defended her saying “there would be an up charge for no ice, so she made the coffee with very little ice,” this is the stupidest thing I’ve ever heard. I stop here with my coworkers all the time but this is the last stop. Rude manager, guess I need to work on my español to get a better response.
Atmosphere: 1
Food: 4
Service: 1
Constantly missing items from my orders in the drive thru. I've gone at least a half a dozen times this year and at least 4 of those times have been missing food items. Training is obviously lacking.
Went in and had a cuppa coffee with a friend and we ended up getting a croissant, but we were not asked if we wanted it heated up or if we wanted butter or anything with a croissant is a type of pastry. It’s not really sweet so it would’ve been nice if they offered us some butter or something or something to cut it with knowing that we were going to split it
Restaurantji Recommends
This is the 3rd closest location to where I live and work, BUT I will ALWAYS make the drive here!! The workers at this location puts actual care and effort into the food they send out. I'm never disappointed with my orders here! Thank you for being the best Dunkin crew I've ever come across!! 🥹❤️
Great coffee
Been stopping in a few times. Never disappoints!! Definitely a good coffee pitstop
Atmosphere: 5
Food: 5
Service: 5
Recently came here for coffee and donut. Staff was very friendly and welcoming. Facilities were clean. Food was fresh, hot and tasted great!
Atmosphere: 5
Food: 5
Service: 5
Recently came here for coffee and donut. Staff was very friendly and welcoming. Facilities were clean. Food was fresh, hot and tasted great!
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