Standard Potbellys location that's conveniently off of Diehl Road. The restaurant is kept fairly nice and the service is quick and friendly. Parking isn't too difficult as this spot isn't as busy after the morning rush of people getting breakfast and coffee nearby. The decor is fairly standard for a Potbellys and the restroom is fairly clean.
Ryan D.
My husband and I went to Potbelly Sandwich Shop after going to an Asian restaurant that didn't serve dessert. I came here specifically looking for an oatmeal chocolate chip cookie. There was no line so I got my dessert and enjoyed it in the restaurant. I left satisfied. I highly recommend Potbelly Sandwich Shop.
Elizabeth E.
Food was ok, nothing special. But I ordered it hours in advance to be delivered by 4:30 pm. I received two messages saying it would arrive at 4:30 but it didn't arrive until 4:50. Really? When I ordered several hours in advance for a specific time and they screw it up. Not worth it.
Isiaah Reyes
It’s sad that they don’t reach out to customers to inform them that they’re delivery order can not be completed due to the lack of staff…
Service: 1
liv h.
If negative stars was an option, this would be the location to get it. Not to mention the health department would have a fun time visiting this establishment. I am a food service manager and I don't know how this place is still open. I've been here twice, the first time there were two co workers working and I could tell they were talking about me, laughing and saying things they thought I wouldn't understand. I think that is completely unacceptable. My second and final visit, there were 3 workers on shift. One of them was doing absolutely everything while the other two were in the back dancing and messing around. Not sure if it's the management, or a staffing issue. but regardless, some thjngs need to change
Alex Rodriguez
Horrible Customer Service. They do Not Greet anyone who walks in, they do not ask if they can help you or need anything, they just ignore you unless you walk up in their face to ask for an order or say something to them. Needs New Management 100% to teach them how to greet customers and not ignore them.
Atmosphere: 1
Food: 4
Service: 1
Pedro Torres
Vegetables are not fresh…avocado was super hard and the tomato was super soggy.
Atmosphere: 4
Food: 2
Service: 5
Cameron Wiegartz
The sandwiches at this restaurant were very good. The employees were very courteous and friendly. The four star rating, was due to rather expensive prices. Sandwich, chips, a bottle of water and a cookie came to over $16. The restaurant itself was clean. The building is tucked into the corner of the property, which made the parking lot a little awkward.Wheelchair accessibility: Plenty of handicapped parking
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bottled Water
Henry Sikora
My wife & I love our Potbelly on Diehl road. Her Italian skinny oven grinder was delicious & her mac & cheese was creamy good. I had the Mediterranean oven grinder with square chunks of chicken, artichoke hearts, chopped roasted red peppers & cucumber, mild but spicy hummus & small chunks of feta cheese. I added sliced pickles to give it a bit of sour taste & it was very good. The bonus is if you go out to eat after 8PM the sunset from Lund lake can be gorgeous. Staff very friendly & helpful. We will definitely come back!Vegetarian options: TheParking: Plenty of parking space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean
Dave
I think I have to give up on this place. They simply cannot get an order right. I order the same thing each time - avo turkey with bacon. The first time the bacon was missing. Second and third time they forgot to add the bacon at the first station, but I double checked as they were preparing the sandwich and they added it after (which means it takes longer to prepare)Today is the last straw - order the same sandwich, double check the bacon (it's there this time) and what do you know they forgot the avocado. I even double checked the avocado because I had a suspicion they didn't add it - it just didn't look like they were cutting it up (I really shouldn't have to watch this closely!) I asked as they handed me the sandwich "this is the avo turkey?" and she says "yes". Written on the bag is "avo turkey". No avocado, which of course I only find when I get home.Anyway, I love the sandwiches, really fed up that they can't get a simple order right. It's just not that complicated.PS: I always tip too! For what??
Love Potbellys food but this location consistently screws up my online orders. Order in person if you want all the food you paid for.
Isabelly Vitoria Limeira Amorim
Best staff, location, and atmosphere too.
Mi kor
Good sandwiches and fast. Only negative is the drink station was a sticky horrible mess.
Atmosphere: 2
Food: 4
Service: 4
H H
This potbelly needs to be cleaned. Every table was dirty and the place was empty. Sandwiches were ok. Salad was ok but the Lettuce was old and not very good.
Mary Kay Kochis
The skinny Mediterranean sandwich made vagan with no chicken and no mayo was SCRUMPTIOUS!Thank you. :)
Standard Potbellys location that's conveniently off of Diehl Road. The restaurant is kept fairly nice and the service is quick and friendly. Parking isn't too difficult as this spot isn't as busy after the morning rush of people getting breakfast and coffee nearby. The decor is fairly standard for a Potbellys and the restroom is fairly clean.
My husband and I went to Potbelly Sandwich Shop after going to an Asian restaurant that didn't serve dessert. I came here specifically looking for an oatmeal chocolate chip cookie. There was no line so I got my dessert and enjoyed it in the restaurant. I left satisfied. I highly recommend Potbelly Sandwich Shop.
Food was ok, nothing special. But I ordered it hours in advance to be delivered by 4:30 pm. I received two messages saying it would arrive at 4:30 but it didn't arrive until 4:50. Really? When I ordered several hours in advance for a specific time and they screw it up. Not worth it.
It’s sad that they don’t reach out to customers to inform them that they’re delivery order can not be completed due to the lack of staff…
Service: 1
If negative stars was an option, this would be the location to get it. Not to mention the health department would have a fun time visiting this establishment. I am a food service manager and I don't know how this place is still open. I've been here twice, the first time there were two co workers working and I could tell they were talking about me, laughing and saying things they thought I wouldn't understand. I think that is completely unacceptable. My second and final visit, there were 3 workers on shift. One of them was doing absolutely everything while the other two were in the back dancing and messing around. Not sure if it's the management, or a staffing issue. but regardless, some thjngs need to change
Horrible Customer Service. They do Not Greet anyone who walks in, they do not ask if they can help you or need anything, they just ignore you unless you walk up in their face to ask for an order or say something to them. Needs New Management 100% to teach them how to greet customers and not ignore them.
Atmosphere: 1
Food: 4
Service: 1
Vegetables are not fresh…avocado was super hard and the tomato was super soggy.
Atmosphere: 4
Food: 2
Service: 5
The sandwiches at this restaurant were very good. The employees were very courteous and friendly. The four star rating, was due to rather expensive prices. Sandwich, chips, a bottle of water and a cookie came to over $16. The restaurant itself was clean. The building is tucked into the corner of the property, which made the parking lot a little awkward.Wheelchair accessibility: Plenty of handicapped parking
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bottled Water
My wife & I love our Potbelly on Diehl road. Her Italian skinny oven grinder was delicious & her mac & cheese was creamy good. I had the Mediterranean oven grinder with square chunks of chicken, artichoke hearts, chopped roasted red peppers & cucumber, mild but spicy hummus & small chunks of feta cheese. I added sliced pickles to give it a bit of sour taste & it was very good. The bonus is if you go out to eat after 8PM the sunset from Lund lake can be gorgeous. Staff very friendly & helpful. We will definitely come back!Vegetarian options: TheParking: Plenty of parking space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean
I think I have to give up on this place. They simply cannot get an order right. I order the same thing each time - avo turkey with bacon. The first time the bacon was missing. Second and third time they forgot to add the bacon at the first station, but I double checked as they were preparing the sandwich and they added it after (which means it takes longer to prepare)Today is the last straw - order the same sandwich, double check the bacon (it's there this time) and what do you know they forgot the avocado. I even double checked the avocado because I had a suspicion they didn't add it - it just didn't look like they were cutting it up (I really shouldn't have to watch this closely!) I asked as they handed me the sandwich "this is the avo turkey?" and she says "yes". Written on the bag is "avo turkey". No avocado, which of course I only find when I get home.Anyway, I love the sandwiches, really fed up that they can't get a simple order right. It's just not that complicated.PS: I always tip too! For what??
Restaurantji Recommends
Love Potbellys food but this location consistently screws up my online orders. Order in person if you want all the food you paid for.
Best staff, location, and atmosphere too.
Good sandwiches and fast. Only negative is the drink station was a sticky horrible mess.
Atmosphere: 2
Food: 4
Service: 4
This potbelly needs to be cleaned. Every table was dirty and the place was empty. Sandwiches were ok. Salad was ok but the Lettuce was old and not very good.
The skinny Mediterranean sandwich made vagan with no chicken and no mayo was SCRUMPTIOUS!Thank you. :)
Atmosphere: 5
Food: 5
Service: 5