Papa Johns Pizza

2271 Washington Rd, Washington
(309) 745-5300

Recent Reviews

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Lee Kephart

They didn't finish pizza...No pepperoni

Atmosphere: 3

Food: 2

Service: 3

Esther Wiechman

We hardly ever get Papa John’s, but wanted a nostalgic treat. Unfortunately, our pizza was severely under cooked.

Atmosphere: 4

Food: 1

Service: 4

Janet Williams

Ordered two pizzas, didn't have enough money left over my account to tip and I think they took that personally. Two undercooked pizzas, you can visibly see the dough is still raw halfway through. Had to just eat the second one cuz that's what was supposed to be for dinner. Will not be ordering from this one again. Sometimes people don't have enough left over to tip

Atmosphere: 2

Food: 1

Service: 2

Kelsey

This Papa Johns location never does me wrong🫡 BEST PIZZA

Atmosphere: 5

Food: 5

Service: 5

Richard Taube

Pizza was just OK. Not as good as it used to be

Atmosphere: 3

Food: 2

Service: 4

Christian Brein

We ordered through doordash and the pizza got to us cold and smashed. I called the store and they sent a new order immediately. I am so grateful for this customer service. I will always order knowing that if anything is wrong they will make it right!

Atmosphere: 5

Food: 5

Service: 5

J O

Delicious fast and efficient. I recommend this location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Extra Large New York Style Pizza

Jenn

This is the first time I have had to do this with papa johns. Ordered bacon cheese bread and an Alfredo bowl, there was no Alfredo sauce in the bowl and the cheesticks were basically bread and bacon. I order here all the time. Never again

Food: 1

Crystal Montgomery

Very dry and over cooked pizza and garlic sticks. Disappointing considering it wasn't even busy.

Atmosphere: 5

Food: 1

Service: 5

Samuel English

Great restraint if you're in the neighborhood you can check it out.

Atmosphere: 5

Food: 5

Service: 5

Joshua Rippel

The food's not bad here and it seems like the people there really care about their job. But my problem is is I just ordered delivery and I don't like doordash. Sometimes they deliver through Papa John's. Today they delivered through doordash. The dude was nasty. I don't want anybody like that handling my food. They did it without my permission and the doordash guy Said he didn't have change. I was trying to give the guy a $5 tip. I had 40 bucks. It cost $30 for one pizza. He told me I was lucky he had change and he was nasty looking. He looked like he didn't shower. I can't eat my food that I spent $40 on. My recommendation to this establishment is to not use doordash anymore. If you can't deliver, make it on your website to where it's pick up only. I know that hurts your business but not as much as having a doordasher that cares little like that. Needless to say, I will not be getting delivery from Papa John's and because of that And this situation. I don't think there's a reason for a tip. Therefore, no tips will be given either when I order from there. And I will be keeping an eye on how good my food is from here on out. That's just the ramifications of allowing somebody like that to bring me my food. And not giving me the option for doordash or pickup and leading me on to believe that a Papa John's delivery person was going to bring me my food. The guy told me he didn't have change before he even pulled out his wallet and when he pulled out his wallet he did have change. It seemed like he was trying to get the full 40 out of me again, Another reason why I don't like doordash the quality of the employees there not very good. It's pretty much somebody working for themselves that rarely gives a hoot about the way they look or their life up until that point. If you ask me the guy just pretty much robbed me because he wouldn't have gotten a tip from me first off for telling me I was lucky that he had change. What are you doing working in a job that takes cash then? And secondly he was dirty. I don't even know what environment my food got to my house in his car could have been nasty for all.i know, he was nasty. It's not that far of a fetch that his vehicle is. Bad service in a $5 tip that he did not deserve. And because of this thing and I because I feel robbed of $5 I rate this place two stars. If they can fix their delivery situation and have some quality control it goes to four. And I will start tipping again. And I used to tip for pickup so that should make the employees there. Very mad that they allowed somebody that was so nasty. Take food to one of pickup tippers. That hurt their bottom line because I usually eat there at least once a week and while it might just be three bucks split between so many people I would not think that many people would give a tip for pickup like I do. It says on the doordash website that I'm expected to have exact change. I get that but I did not know I was going through doordash. That's where the problem arises. And the way that that delivery driver handled it was a big problem. The website also recommends that they carry $10 to $15 in small bills for change.. I'm wanting to know if there is a hustle out there where people have figured out that doordash wants the customer to have exact change but that's rarely the case and so they just say they don't have change. Therefore they can get a way bigger tip and that's what I think. I just fell victim to right now. At the very least, an attempt. Because he initially said he didn't have money and then he ended up having it. When pressed? Again, I got no notification from Papa John's that this was going to be doordash and I don't deal with doordash so I don't know that I have to have exact change. I haven't dealt with doordash in almost 2 years because the last one. It was some Chick and her boyfriend, her boyfriend end up bringing the food to me and his pants were hanging down his butt while

Atmosphere: 2

Food: 4

Service: 2

Michael

A customer should never be forced to pay a tip. A customer giving a tip is based on alot of levels and only the customer can say what the delivery is all about!!! So when others see about your practices I would believe you will have a major loss in revenue over it. I will take my business somewhere else. I believe in tipping, but only after the service has been completed.

Atmosphere: 1

Food: 4

Service: 1

Rick Gordon

Excellent food with great timely delivery! The staff are great to work with. The Garlic/parm breadsticks were excellent! My delivery was with Nicole and she was friendly and cheerful and the food was still warm!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Create Your Own, Breadsticks

Judith Prather

Was not cooked all the way still tasted doe sadly looked skimpy not enough toppings at all

Atmosphere: 1

Food: 1

Service: 3

Recommended dishes: Extra Cheesy Alfredo, 8 Piece Jalapeño Papa Bites, Create Your Own, Breadsticks, BBQ Chicken Bacon

Nicole Giese

Our pizzas and boneless wings were perfect! Customer service was great also.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Wings

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