Dunkin'
422 Washington St, Waukegan
(847) 665-8210
Recent Reviews
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STAY AWAY FROM THIS LOCATION!!! I went to the drive-thru and was asked to wait. I think they forgot about me so I drove into the parking area. My niece and I walked in and we were not acknowledged. Finally after 3 minutes a young guy took our order. They only had 4 types of doughnuts; it was 12N and they ran out of the popular ones is what we were told. Lastly, the inside was filthy and in desperate need of sanitation. The stainless steel coffee machines were dusty, service area floors were dirty; not a great scene for customers. It was only two employees there and it was not busy at all so what’s their excuse for the lack of service and filthy facility? Oh! I almost forgot…that was the nastiest, driest doughnut I ever ate. I threw it on the ground for the birds; but I bet they didn’t eat it. LOL!!!!
Atmosphere: 1
Food: 1
Service: 1
Terrible service for delivery, half an hour waiting for an order in a restaurant where everything is already ready, it just needs to be heated and that's not even in a Mexican restaurant that has more work, the food happened today 12/13/24 9 am
Atmosphere: 1
Food: 5
Service: 1
Strangest experience of my life. I went to this particular dunkin and I got about 50% of the stuff that I ordered, which is fine because they offered alternatives to what I ordered. But the kicker was when all of this was going on, a kid came out of the dunkin with a drive thru headset taking out the trash. Like damn bruh; they got kids working in this mf????? Otherwise the food was aight. The middle
Of my sandwich was cold and I got the wrong bread, but the drinks was good asl. 2/5 stars
Atmosphere: 5
Food: 3
Service: 4
Place looks a bit unkept. A gentlemen keeps advertising that he tattoos on the side if anyone is interested getting tattooed in his basement. They never have things in stock and always get my orders wrong
Atmosphere: 3
Service: 2
Don’t come here it’s so bad the avocado sandwich test old and they insist it’s new and the place so dirty the tables didn’t get cleaned
Atmosphere: 1
Food: 1
Service: 1
Very rude never come here again!
Very slow drive through but my iced coffee was perfect, other Dunkins don't get it right sometimes
Atmosphere: 2
Food: 5
Service: 2
Took forever and wasn't very good
Atmosphere: 2
Food: 3
Service: 3
Wish I could rate the food at this particular Dunkin but I never got to try it even though my mobile app order went through over an hour before I specified when I would pick it up through the drive thru. After waiting in line for ten minutes, I had to learn they had no idea about the order, despite me having paid the $22.60 and despite me having a mobile order number. Unfortunately I couldn't wait to handle it because I had to report to my last day of jury duty and I was already running behind. I had told people I was bringing in donuts for our last day so it was really disappointing to show up donutless. Plus I didn't eat breakfast because I thought I was going to be picking up breakfast. Try sitting in jury duty hungry. Thankfully I had a chance to get a granola bar and a coffee at the courthouse but I was still starving. I decided to just cancel the charge with my bank because after thinking about it, maybe not eating their food was a blessing in disguise. Through the drive thru window I had the opportunity to see a little bit inside this particular Dunkin and it looked dirty. The employees were dancing around to loud music and singing while conversing with each other. Which probably explains why it's dirty and why they aren't fulfilling orders properly - because they are playing more than working. Finally, they told me in order to get a refund I had to do it on my own through the app. Nice.
Atmosphere: 2
Service: 1
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered 3 coffees and only 1 was done right. Top portion of the building it really dirty but bottom is nice and clean. Employees are nice and donuts were good.
Parking: Small parking lot.
Atmosphere: 2
Food: 2
Service: 4
Madalyn was very kind and super professional. Give her a raise…NOW!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Coffee Fillemup
Terrible service never returning here!!! I guess they only treat the police fair here!!!
The two girls working at 2pm today were very professional and had great customer service! My food and coffee were made really good.
Food: 5
Service: 5
I wish I could give 5, but one thing made my stomach turn. A donut and a medium signature latte with almond milk is the same price as getting a drink at Starbucks. I should be able to differentiate the taste between regular milk and almond milk, but you can't. The thing that made my stomach turn was the 3 gallons of milk in a milk carton unrefrigerated. This was a few days ago, but still puts a bad taste in my mouth knowing that
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