Dunkin
27W210 North Ave, West Chicago
(331) 871-5121
Recent Reviews
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The fastest Dunkin 🫶
Atmosphere: 5
Food: 5
Service: 5
Terrible, I drove all this way to come to a store that claimed to be open online and even the light up sign was flashing the words “OPEN”, and it turned out to be closed apparently. The lights were still on and I tried to open the doors NOTHING. Like i thought u guys were open. 24/7 on the website. Bunch of slackers that apparently lock doors to willing costumers
Atmosphere: 1
Food: 1
Service: 1
My go-to location for the past year. My drinks have always tasted right & the workers are always very friendly & keep clean store.
This dunkin is fine if you l I r dunkin coffee and food
Atmosphere: 3
Food: 3
Service: 3
Every single time I get hot coffee or a hot latte it tastes like water. Such a waste of money and such a let down when all you need is real coffee to wake you up
Genuinely the best dunkin I have been going to. Always gets my order right, even when I complicate it with specific new things I see on the app. Fast business, a great stop on my way to work. The man at the window is so kind
I was placing a large order and the ladies were working so diligently to get my order taken care of and even offered a donut while I waited for the transaction to complete! Such kind people and great customer service!
Atmosphere: 5
Food: 5
Service: 5
I just wanted to say that I really enjoyed the hot chocolate I had on my recent visit. It was warm, rich, and perfectly made just what I needed. Thanks for the great service and tasty treat!
Atmosphere: 5
Food: 5
Service: 5
How are we going to charge extra money for bacon but then not even do order correctly.
Watch for the curb in drive-thru
Restaurantji Recommends
Dunkin updated the coffee cup lid. The old version of cup LID was more comfortable. The updated LID is burning lips.
I loved Dunkin coffee, unfortunately, turning away from Dunkin.
Extremely disappointed with my last visit. I have a very specific order that has taken me a long time to perfect. I always order on my app so they can see the order in writing. I ordered a medium iced coffee and when I arrived to pick it up the man working handed me a large and said “I made it a large for you.” As if he was doing me a favor. I was too startled and just took it and drove away. The ratios for the flavor pumps I add in are for a medium, not a large. My coffee does not taste good because the ratios are completely off. He messed up my order and instead of remaking it correctly, acted like I was getting a freebie with a larger drink than what I ordered.
I've given this location more chances than I am happy to admit. I hate leaving negative reviews and try to do positive ones, but this place...ive had enough. They waste my money time and time again. Not only do they continuously get your order wrong on screen, but even if you clarify and it finally looks correct on screen, don't be fooled, your order will be wrong and money wasted. This visit, they did not include my cream cheese (who wants a burnt bagel with no cream cheese???), also my coffee order was wrong again after multiple corrections while ordering (literally a simple hot coffee with a flavor on their menu and cream only and they still got it wrong). One other time (of many[i know i should have stopped going long ago]), I asked for a grilled cheese and I literally got handed a box that felt light so I opened it and it was 1 slice of sour dough bread with 3 pieces of cheese, not toasted, not melted or anything. Just a piece of bread with cheese slapped on it. I asked what it was and the lady was so confused why I asked. I just can't with this location anymore. Terrible service, food, customer service, etc. Also, if you do get let inside, their bathrooms have no toilet paper ever. Do better for others, please.
Dietary restrictions: Would not trust this place if you have dietary restrictions.
Atmosphere: 1
Food: 2
Service: 2
Do not speak English well nor Spanish. Not able to take order correctly nor willing to fix it.
Atmosphere: 3
Food: 1
Service: 1
Friendly crew when you walk in. Ham and cheese stuffers are always a hit and those cookie butter donuts are a nice surprise.
Atmosphere: 4
Food: 4
Service: 5
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