I was excited to see our newly renovated Dunkin' store. When I stopped in my heart sank. They reduced the size of the store by 50%. It's not very inviting like the old store was. Very dissapointed with the renovation.
Atmosphere: 3
Food: 5
Service: 5
ata urrehman
It’s my home town Dunkin they recently renovate this place look very nice but two things very bad they needs to pay attention after 8pm till 9 pm coffe quality is very poor it’s not worm look like it was sitting there couple of hours old if you go before 8pm coffee is fresh and crisp they needs to fix poor quality coffe number 2 is drive thru have really big pot hole and last week my rim and tire is broke and I spend 600$ to get it fix and today I go there again and pot hole still there no one bother to fix so kindly fix those issues thanks
Atmosphere: 1
Food: 2
Service: 5
myo flores
Mid drink
Atmosphere: 5
Food: 1
Service: 5
Roberto A. Heredia
Just wanted to say that Natalie at the West Chicago location is a great employee, always very attentive with my order and always makes both my hot and iced coffees correctly. Five stars. The way they remodeled this location is very nice, although they made it smaller then what it was. Three stars. Donuts and Muffins are fresh and definitely great. Five stars.
Atmosphere: 3
Food: 5
Service: 5
Eric Stanton
Huge improvement after remodel. Clean and inviting!!:)
Atmosphere: 5
Food: 5
Service: 5
lysergic lizard
Food taste like chemicals. Change your liners, clean the ovens properly, and if you cant...don't work there. Tell your manager to throw the equipment away and buy new sheet. I'm reporting you to the health department.
Atmosphere: 1
Food: 1
Service: 1
Riddhi Patel
Love the new dunkin ! Service is great and coffee is amazing
Atmosphere: 5
Food: 5
Service: 5
Elana
I got the 6$ meal deal and had 2 mistakes with my order. First, I got black coffee instead of one with creamer, then they gave me the wrong bread for my sandwich after I directly asked for the croissant bread.
Atmosphere: 3
Food: 2
Service: 2
Jorge Flores
Super Over priced coffee, service is not good., and their hours are not updated… I guess they closed whenever they want. Need more improvement.
Atmosphere: 1
Food: 1
Service: 1
Mr G
Asked for extra large twice. Handed me a large then was put off i wanted the XL then walked off without handing me my change. She did give it to me when i asked though. Oct. 15 @ 1:50pm
Great and kind customer service! The young gentleman was patient with my long order & made my drink perfectly, thank you.
Atmosphere: 1
Food: 1
Service: 1
Teresa Arrieta
It was more cream then coffee
Atmosphere: 4
Food: 2
Service: 4
Patricia Vargas
Drive-thru in the morning needs to do better they always mess up my order ? today I went and ordered a cappuccino blast (the cold one) and they gave me a hot one instead.
Juanes Sanski
We ordered 2 hot lattes in the drive-thou and we received 2 cold lattes (not iced) hot lattes that had been sitting around long enough to get cold. I noticed when I got home, called the store to see if I can get a replacement sense I live near by and owner said yes, pick up replacements.
When I arrived and told them what management said the employee taking my order said they would only replace 1 latte, despite management telling me I'd get both replaced. After some back and forth they gave me the correct order, but not without a whole bunch of attitude and resistance.
I just wanted my two overpriced caramel hot lattes
I was excited to see our newly renovated Dunkin' store. When I stopped in my heart sank. They reduced the size of the store by 50%. It's not very inviting like the old store was. Very dissapointed with the renovation.
Atmosphere: 3
Food: 5
Service: 5
It’s my home town Dunkin they recently renovate this place look very nice but two things very bad they needs to pay attention after 8pm till 9 pm coffe quality is very poor it’s not worm look like it was sitting there couple of hours old if you go before 8pm coffee is fresh and crisp they needs to fix poor quality coffe number 2 is drive thru have really big pot hole and last week my rim and tire is broke and I spend 600$ to get it fix and today I go there again and pot hole still there no one bother to fix so kindly fix those issues thanks
Atmosphere: 1
Food: 2
Service: 5
Mid drink
Atmosphere: 5
Food: 1
Service: 5
Just wanted to say that Natalie at the West Chicago location is a great employee, always very attentive with my order and always makes both my hot and iced coffees correctly. Five stars. The way they remodeled this location is very nice, although they made it smaller then what it was. Three stars. Donuts and Muffins are fresh and definitely great. Five stars.
Atmosphere: 3
Food: 5
Service: 5
Huge improvement after remodel. Clean and inviting!!:)
Atmosphere: 5
Food: 5
Service: 5
Food taste like chemicals. Change your liners, clean the ovens properly, and if you cant...don't work there. Tell your manager to throw the equipment away and buy new sheet. I'm reporting you to the health department.
Atmosphere: 1
Food: 1
Service: 1
Love the new dunkin ! Service is great and coffee is amazing
Atmosphere: 5
Food: 5
Service: 5
I got the 6$ meal deal and had 2 mistakes with my order. First, I got black coffee instead of one with creamer, then they gave me the wrong bread for my sandwich after I directly asked for the croissant bread.
Atmosphere: 3
Food: 2
Service: 2
Super Over priced coffee, service is not good., and their hours are not updated… I guess they closed whenever they want. Need more improvement.
Atmosphere: 1
Food: 1
Service: 1
Asked for extra large twice. Handed me a large then was put off i wanted the XL then walked off without handing me my change. She did give it to me when i asked though. Oct. 15 @ 1:50pm
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
Great and kind customer service! The young gentleman was patient with my long order & made my drink perfectly, thank you.
Atmosphere: 1
Food: 1
Service: 1
It was more cream then coffee
Atmosphere: 4
Food: 2
Service: 4
Drive-thru in the morning needs to do better they always mess up my order ? today I went and ordered a cappuccino blast (the cold one) and they gave me a hot one instead.
We ordered 2 hot lattes in the drive-thou and we received 2 cold lattes (not iced) hot lattes that had been sitting around long enough to get cold. I noticed when I got home, called the store to see if I can get a replacement sense I live near by and owner said yes, pick up replacements.
When I arrived and told them what management said the employee taking my order said they would only replace 1 latte, despite management telling me I'd get both replaced. After some back and forth they gave me the correct order, but not without a whole bunch of attitude and resistance.
I just wanted my two overpriced caramel hot lattes
Atmosphere: 1
Food: 1
Service: 1
Great
Atmosphere: 5
Food: 5
Service: 4
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