Great staff Monday through Friday. However, staff on Saturdays blows!!! Always opening late. I’m sitting here at the speaker as I type here. Says on this site that there open but I’ve been sitting here for nearly 10 mins with nothing. Get rid of the weekend staff!!!!!
CM GAbreu
Nice place!
Atmosphere: 4
Food: 4
Service: 4
Tom
Staff is on it at this location. Friendly and helpful.
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Leonardo Valencia
There are several kisses that give me my order wrong because the ladies are always more attentive to the boys who come to the place to buy and do not pay attention to the orders they take in the carts. We always call to make our complaint but they never answer, we don't know who is in charge of the place but the ladies give bad service because they are entertained by the guys who arrive, at least that's what they show about their poor service. and service
chelzea rodriguez
I was asked to hold on as soon as I walked in and the lady never came back to the register. She ended up telling the younger girl at the drive thru to come to the register because she was visibly on her phone. The young girl took our orders and the gentleman started preparing the banana split I ordered and both girls went back to drive thru and sat on their phones while I was still waiting for two iced coffees. Once I asked who would be preparing my drinks they looked at the guy who was clearly busy already making my ice cream order. Then without saying anything she just made them and placed them on the counter and walked back to the empty drive thru. The guy gave me my ice cream made sure I didn’t need anything else and stayed put until I let him know I was all set. I don’t know who is running the store but for three people to be behind the counter I’m not sure why they stood around expecting the one who was the busiest to do everything.
Joey Q
By far one of the cleanest DDs I've been to. Everyone is super friendly
Atmosphere: 5
Food: 5
Service: 5
Benjamin Van Acker
Everytime I go in here the place is super clean. Ironically last time I went in there the employees were talking about cleaning stuff. The cleanliness is greatly appreciated! The drinks and food are good, the service is fast and employees respect the customer. Great location!
Atmosphere: 5
Food: 5
Service: 5
Donna Baggio
I have ordered every day in the last week: coffee, donuts and breakfast sandwiches. About a quarter of our orders have been wrong. Very dissatisfied.
Jenaro Terrazas
Great staff and amazing customer service !! The manager at this location is phenomenal and always taking extra care of her clients. This is the best Dunkin in the area :)
Love how nice they are so welcoming love love the coffee
Atmosphere: 5
Food: 5
Service: 5
Wild & Krazy's Hack Shack
Doesn't really open at 5:00 on sunday. They were there, but you can only get coffee and donuts no hot food. They should probably just not open until they can cook food.
Atmosphere: 3
Food: 5
Service: 1
Ed Schell
I love that every time I go the guy working the take out speaker always says. "I got you Ed." Yes he does.
Atmosphere: 5
Food: 5
Service: 5
D Mathias B
Dunkin' has always been a reliable go-to for a quick bite, and this location is no exception. The donuts, while good, may not necessarily stand out as extraordinary, but they consistently hit the spot when you're in the mood for something sweet and satisfying. They're dependable, even if not particularly unique. (Parenthetically, they had a "baker's choice" donut that was special for the kids, a turkey! It's these little surprises that make the experience memorable.)As for the atmosphere, it falls into the category of practical. It's a place designed for convenience, offering a no-frills setting that gets the job done. While it might not be the coziest spot to linger, it's perfect when you're looking for a grab-and-go option or a place to refuel during a busy day.What truly sets this Dunkin' location apart is the exceptional friendliness of their staff. In a world where customer service can sometimes feel like an afterthought, the staff here consistently go the extra mile to make your experience enjoyable. Their warm and welcoming demeanor is a refreshing change and adds a special touch to your visit.It's the kind of service that turns an ordinary trip for a donut and coffee into a pleasant and memorable experience. If you value great service and a dependable snack, this Dunkin' is the place to be.
Atmosphere: 3
Food: 4
Service: 5
Samuel Cortez
Most of the Dunkin's I've been to are friendly but I don't recommend this place on Joliet Street in West Chicago. The person who served me was a short woman with a terrible attitude. I had been there before. Very friendly staff. This happened to me on 8-28- 2023 I paid for my coffee, I preferred to leave it paid and not drink it because of this person's attitude
Always make my drinks to perfection ??
Atmosphere: 5
Food: 5
Service: 5
Great staff Monday through Friday. However, staff on Saturdays blows!!! Always opening late. I’m sitting here at the speaker as I type here. Says on this site that there open but I’ve been sitting here for nearly 10 mins with nothing. Get rid of the weekend staff!!!!!
Nice place!
Atmosphere: 4
Food: 4
Service: 4
Staff is on it at this location. Friendly and helpful.
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
There are several kisses that give me my order wrong because the ladies are always more attentive to the boys who come to the place to buy and do not pay attention to the orders they take in the carts. We always call to make our complaint but they never answer, we don't know who is in charge of the place but the ladies give bad service because they are entertained by the guys who arrive, at least that's what they show about their poor service. and service
I was asked to hold on as soon as I walked in and the lady never came back to the register. She ended up telling the younger girl at the drive thru to come to the register because she was visibly on her phone. The young girl took our orders and the gentleman started preparing the banana split I ordered and both girls went back to drive thru and sat on their phones while I was still waiting for two iced coffees. Once I asked who would be preparing my drinks they looked at the guy who was clearly busy already making my ice cream order. Then without saying anything she just made them and placed them on the counter and walked back to the empty drive thru. The guy gave me my ice cream made sure I didn’t need anything else and stayed put until I let him know I was all set. I don’t know who is running the store but for three people to be behind the counter I’m not sure why they stood around expecting the one who was the busiest to do everything.
By far one of the cleanest DDs I've been to. Everyone is super friendly
Atmosphere: 5
Food: 5
Service: 5
Everytime I go in here the place is super clean. Ironically last time I went in there the employees were talking about cleaning stuff. The cleanliness is greatly appreciated! The drinks and food are good, the service is fast and employees respect the customer. Great location!
Atmosphere: 5
Food: 5
Service: 5
I have ordered every day in the last week: coffee, donuts and breakfast sandwiches. About a quarter of our orders have been wrong. Very dissatisfied.
Great staff and amazing customer service !! The manager at this location is phenomenal and always taking extra care of her clients. This is the best Dunkin in the area :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love how nice they are so welcoming love love the coffee
Atmosphere: 5
Food: 5
Service: 5
Doesn't really open at 5:00 on sunday. They were there, but you can only get coffee and donuts no hot food. They should probably just not open until they can cook food.
Atmosphere: 3
Food: 5
Service: 1
I love that every time I go the guy working the take out speaker always says. "I got you Ed." Yes he does.
Atmosphere: 5
Food: 5
Service: 5
Dunkin' has always been a reliable go-to for a quick bite, and this location is no exception. The donuts, while good, may not necessarily stand out as extraordinary, but they consistently hit the spot when you're in the mood for something sweet and satisfying. They're dependable, even if not particularly unique. (Parenthetically, they had a "baker's choice" donut that was special for the kids, a turkey! It's these little surprises that make the experience memorable.)As for the atmosphere, it falls into the category of practical. It's a place designed for convenience, offering a no-frills setting that gets the job done. While it might not be the coziest spot to linger, it's perfect when you're looking for a grab-and-go option or a place to refuel during a busy day.What truly sets this Dunkin' location apart is the exceptional friendliness of their staff. In a world where customer service can sometimes feel like an afterthought, the staff here consistently go the extra mile to make your experience enjoyable. Their warm and welcoming demeanor is a refreshing change and adds a special touch to your visit.It's the kind of service that turns an ordinary trip for a donut and coffee into a pleasant and memorable experience. If you value great service and a dependable snack, this Dunkin' is the place to be.
Atmosphere: 3
Food: 4
Service: 5
Most of the Dunkin's I've been to are friendly but I don't recommend this place on Joliet Street in West Chicago. The person who served me was a short woman with a terrible attitude. I had been there before. Very friendly staff. This happened to me on 8-28- 2023 I paid for my coffee, I preferred to leave it paid and not drink it because of this person's attitude
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