Worst customer service I’ve ever experienced in any restaurant, ever… Far cry from what this place used to be 18 years ago when I used to come often. Food has declined. And the customer service is worse. They don’t value their customers here and are beyond stingy and cheap. Stay away.
Atmosphere: 1
Food: 2
Service: 1
Mystic Moose
Have loved this place for decades, jumbo egg rolls are my favorite,
Atmosphere: 5
Food: 5
Service: 5
Ramzi Kaleel
Disgusting!!!! Never again will I order from here. It was my break time. I ordered the combination lo mein. I ended up scooping out the chicken and beef because it had an unpleasant texture and taste. The shrimp wasn't too bad, but overall the meal was horrible and the noodles lacked flavor.
Atmosphere: 1
Food: 1
Service: 3
Lar Hines
A great friendly staff and always good food
Atmosphere: 5
Food: 5
Service: 5
Aaron
Man the food is good but the service is rough at best.
Atmosphere: 3
Food: 5
Service: 1
Margaret Beck
Egg rolls burnt, lady at the counter was rude
Atmosphere: 1
Food: 1
Service: 1
ashley henyard
This place lacks customer service .The lady taking the orders is very rude with a very nasty attitude. Food was half done .Go somewhere else .
Micheal McCann
Quality tood...call ahead cause they dont make all the meats every day
Atmosphere: 4
Food: 4
Service: 4
Truth Warrior
Gone are the days of the original owner where the food was second to none. I can't believe the best Chinese food I have ever had was in West Dundee IL the 80s, 90s, and early 00s. I moved to the west coast and still think of Gilbert's shrimp fried rice! I was visiting my home town for a funeral and decided to stop in, I was warned beforehand that Gilbert retired about 15 years ago. Food is mediocre at best. You long time residents know what I am taking about. My quest continues, I've been living in LA and still can't find that taste I am looking for. Thank you Mr. Gilbert, you are a legend that lives in my heart and taste buds! You set the standards up so high!
Atmosphere: 2
Food: 2
Service: 2
Faisal Hossain
Woman with a seriously bad attitude. Second time there and walked out. Last time chicken was uncooked. Wasted my lunch hour.
Worst customer service I’ve ever experienced in any restaurant, ever… Far cry from what this place used to be 18 years ago when I used to come often. Food has declined. And the customer service is worse. They don’t value their customers here and are beyond stingy and cheap. Stay away.
Atmosphere: 1
Food: 2
Service: 1
Have loved this place for decades, jumbo egg rolls are my favorite,
Atmosphere: 5
Food: 5
Service: 5
Disgusting!!!! Never again will I order from here. It was my break time. I ordered the combination lo mein. I ended up scooping out the chicken and beef because it had an unpleasant texture and taste. The shrimp wasn't too bad, but overall the meal was horrible and the noodles lacked flavor.
Atmosphere: 1
Food: 1
Service: 3
A great friendly staff and always good food
Atmosphere: 5
Food: 5
Service: 5
Man the food is good but the service is rough at best.
Atmosphere: 3
Food: 5
Service: 1
Egg rolls burnt, lady at the counter was rude
Atmosphere: 1
Food: 1
Service: 1
This place lacks customer service .The lady taking the orders is very rude with a very nasty attitude. Food was half done .Go somewhere else .
Quality tood...call ahead cause they dont make all the meats every day
Atmosphere: 4
Food: 4
Service: 4
Gone are the days of the original owner where the food was second to none. I can't believe the best Chinese food I have ever had was in West Dundee IL the 80s, 90s, and early 00s. I moved to the west coast and still think of Gilbert's shrimp fried rice! I was visiting my home town for a funeral and decided to stop in, I was warned beforehand that Gilbert retired about 15 years ago. Food is mediocre at best. You long time residents know what I am taking about. My quest continues, I've been living in LA and still can't find that taste I am looking for. Thank you Mr. Gilbert, you are a legend that lives in my heart and taste buds! You set the standards up so high!
Atmosphere: 2
Food: 2
Service: 2
Woman with a seriously bad attitude. Second time there and walked out. Last time chicken was uncooked. Wasted my lunch hour.
Atmosphere: 1
Food: 2
Service: 1
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Awesome service friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Shrimp
Great food. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Consistently good service and
Food: 4
Service: 4
Absolutely FAVORITE Place for Carry~Out!! The food is always Phenomenal and great portions!! Great Service, Great Food!!!
Atmosphere: 5
Food: 5
Service: 5
Classic Dundee. Can't go wrong here.
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