McDonald's

386 S 8th St, West Dundee
(312) 420-2603

Recent Reviews

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Conor Cook

We came through this drive through on Saturday, December 20, 2025. They forgot several things and caused a fuss when we went inside and asked for them. It was in the middle of the lunch rush and a delivery truck was there, but everyone seemed agitated and stressed, and we probably won’t be bringing our business back to this particular location. (Written 12-29-25)

Food: 4

Service: 2

Taylor Roche

What person wants to eat a burger for breakfast at 10:30am on a weekday. At 10:30am it’s still breakfast time. It should be 11am Monday-Sunday. A nasty burger that they can’t even make right at 10:30am? No thanks.

Christine Smith

Bad customer service. Like all the time

Kevin Gulbrandsen

This is a comment for corporate.
The Epson printers inside of the kiosks are not meant to be placed on their side. This causes them to jam and irritates the local staff and the customers.
There is no reason to purposely misuse a receipt printer which when used properly works very well and reliably.

Food: 1

Service: 1

Godwin kehinde Adesafe

Mike Scribner was very professional and reliable to work with getting a loan for my next fix and flip!

Rodolfo De La Hoz

Great service. Friendly employees and clean dinning room. Only problem, no coffee refills ☹️

Jacqueline Argueta

Absolutely horrible service. On top of the order not being right and waiting ten minutes in line so they can fix it they have me my order with almost half the fries and no sauce when I requested for extra. Goes to show how horrible service they have too when they have you the drinks and shakes all dirty when you tell the service person and they shrug their shoulders instead of offering napkins to remedy the situation.

Atmosphere: 2

Food: 3

Service: 1

Mary Farrell

Fries were perfect! Diet coke was great! Fish sandwich was yummy! Apple pie was the best! Staff rocked!😁

Atmosphere: 5

Food: 5

Service: 5

Dino Santangelo

I have received old or cold food the past four visits!! I’m only posting because it didn’t seem to help telling the manager
Service is great but the food is mostly bad

Atmosphere: 4

Food: 1

Service: 4

Susana Hernandez

No stars at all I ordered my breakfast on the app at 10:05 am and when I arrive she tells me my items are no longer available mind you I ordered before 10:30 am she says well I just processed it now. Never again will I order at this McDonald’s. I asked for a refund she says they did not process it and my bank says otherwise.

Hedwing Zabala

This is my local Mcdonalds to go but unfortunately my last two orders I received old fries, old burger buns and super greasy. It is sad to see the quality going down so bad lately. I am hoping this message goes to the manager of this site and step up on quality of the food.

Atmosphere: 3

Food: 1

Service: 5

Kyle O'Donnell

Pleasant staff. Fast service. Clean facility.

Atmosphere: 4

Food: 4

Service: 4

Katie Nakasatian

The employee here was the worst

Service: 1

Usakan Sanpavat

Bad service here! The woman giving order at drive thru is very rude. She asked me a question twice but I couldn’t hear so I asked her again. She looked at me like I’m annoying her and stopped talking to me.

Atmosphere: 1

Food: 1

Service: 1

Rafal O

Same BS ice cream machine never works as every McDonald’s how is it that every McDonald’s in America always has a ice cream machine issue

Atmosphere: 5

Food: 5

Service: 5

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