Papa Johns Pizza

723 W Main St, West Dundee
(847) 458-7272

Recent Reviews

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Jess Laffredi

Place an order an hour ahead lunch time, I received the notification that it was ready. Once I got to the restaurant the guy there told me my order was already picked up for Huber eats while it was as “Ready” on my app. The guy had a very rude attitude and followed to that he just said “Well you gotta wait I have to re do it” and continued with his rude attitude. I requested my money back.

Atmosphere: 1

Food: 1

Service: 1

Danielle Smith

Hey all, if you made it here to see if i still am the GM, i miss you all and ive parted my ways. But as always, i thank you for supporting this store! Great food& great service ..

Andrew Murdock

I have been ordering from here for years. Great service, great food, prepared fast, and a clean store. But my favorite thing of all is Danielle, the manager! She is so friendly and always remembers me. Thanks for making me feel special, even when I'm just grabbing some pizza!

Atmosphere: 5

Food: 5

Service: 5

Christine Fuqua

Papa John’s is our go-to place and not necessarily because of the food. Danielle makes sure everything runs as seamless as possible. She knows her customers and takes the time to make that connection. 10/10 all around.

Atmosphere: 5

Food: 5

Service: 5

Carmen Bradley

Impressed!
Sunday night we ordered 3 large pizzas from this location and one of those was burnt to the crisp.
I ordered from door dash who did absolutely nothing but tell me to call Papa John's.
I called and spoke with Danielle she couldn't come to a solution at that time because I ordered through door dash.
I wasn't looking for my money back but I did expect to have another pizza delivered that we could eat.
As you can see in the pictures I posted the one delivered wouldn't be enjoyable and the pizza was thrown away. Come to find out that it wasn't the pizza bakers fault they just had their ovens cleaned and something happened in the process that burnt the pizza.
I understand they were probably really busy and didnt inspect the pizza before it went into a box. After speaking with Danielle I truly feel that she would not approve it to leave the location as burnt as it was if she would have seen it.
After all I am very impressed after the phone call I received this afternoon from Danielle with an sincere apology and she did make up for the burnt pizza.
I can see that she does cherish her employment with Papa John's and does care for her customers.
Her phone call meant the world and I will forever order from her location.
Thank you Danielle!!

Atmosphere: 5

Food: 1

Service: 5

molly johnson

Absolutely love Danielle! One of the best restaurant leaders I’ve come across.

Atmosphere: 5

Food: 5

Service: 5

Alex Nguyen

⭐️⭐️⭐️⭐️⭐️
Christine did an amazing job with my order! The pizza was made perfectly — fresh, hot, and delicious. She even had it ready well before the estimated time, which was such a great surprise. On top of that, she was really friendly and welcoming, which made the experience even better. This is my go-to Papa John’s in the area, and Christine is a big reason why!

Atmosphere: 5

Food: 5

Service: 5

Ross Love

I been to other papa John's and by far this place takes pride on how their pizzas are made. From taste to visually looking at your order. It looks appetizing and delicious! Danielle and her staff knows how to make pizzas to perfection. I would do the drive any day for good and delicious pizza! This place is awesome! From customer service to food 5 stars well worth it! Thanks guys!

Atmosphere: 5

Food: 5

Service: 5

Priscillatt Jimenez

3 things happened with my order that is why I rate it a 1 first I wanted my pizza well done not well burned two I get the pizza pan under my pizza
Three I order sausage and jalapeno and only got sausage

Atmosphere: 1

Food: 1

Service: 1

Anthony Oraham

Danielle is great , very good worker and leader. Good pizza , all good!

Donna Servia

The delivery was later than estimated. I called and it was still being made.

Service: 3

Pam England Gallois

Danielle is always so helpful and kind! I mess up my orders on the app/ online often and anytime I call she always figures out how to help me! She’s my favorite!!
Thanks Danielle ♥️
Xo- Pam

Atmosphere: 5

Food: 5

Service: 5

Ian Mohrbacher

Danielle is awsome always has a smile and the pizza is always cut n cooked perfectly.

Atmosphere: 5

Food: 5

Service: 5

Beekeh Asanbek

The cashier was so nice.

Service: 5

zim zum

I ordered extra cheese, it barley had any cheese let a lone extra ,more like flavorless pizza bread and the wings are rubbery and the sauce was terrible I washed it off and tried my own but still not worth it

Food: 2

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