Food: 4 stars Pictured here is a blind taste test comparing a Starbucks Pumpkin Spice Latte (PSL) to homemade Folgers with Chobani Pumpkin Spice creamer. Based on a bland PSL from this location (Store #2826) two weeks ago, I hypothesized a Starbucks PSL would be too much L and not enough P. Not enough pumpkin and too much latte. It may be autumn, but don’t “fall” for a overpriced PSL. Methodology: drink Starbucks PSL from one mug and homemade creamer coffee from the other. Experiment: close one's eyes and have a neutral, third party administrator bring each mug without telling subject which is which. Conclusion: test subject correctly distinguished between Starbucks PSL and homemade creamer coffee; however, one did not taste significantly more pumpkin-ish than the other. I was wrong. Bottom line: the tall Starbucks PSL was $6.30--verified purchase check #737087--and the grande PSL two weeks ago was $6.86 for a total outlay of $13.16. For that, one could procure both the Chobani creamer and Folgers and enjoy homemade pumpkin coffee without a significant difference in taste and spending significantly less. Good job Starbucks, yet I’m dubious about the value of the high price when, in economic terms, substitute goods are available.
Service: 3 stars This location is busy in the morning. A queue of at least 10 cars wrapped the building. Staff handled the bustle well, minimized the wait, and greeted me when I walked in. However, I can distinguish overtures at customer service that feel like forced training of drones of a global $36 billion corporation rather than the genuine human connection of one’s favorite local, non-corporate coffee shop. You're not given a receipt for cash purchases anymore, but they are available upon request. Also, don't assume that the menu is comprehensive. The only size on the menu is grande but tall and venti are available upon request.
Atmosphere: 3 stars Ten autos waiting in the queue. Zero customers sitting in the establishment. Ain’t that America? Ain’t nobody got time for that. Who wants to hang at a Starbucks anymore and chill with hot coffee? Admittedly, it’s a weekday morning. Folks gotta grab-n-go to work. However, I appreciate there are restrooms that don’t require putting a quarter in a slot or entering a numeric code.
Atmosphere: 3
Food: 4
Service: 3
Sami D
They are so rude here.
Atmosphere: 1
Food: 1
Service: 1
Folabi Oluntenji
Really good experience friendly staff, great coffee. Only bad side was the table I was sitting at was wobbly therefore I spilled my drink. Staff did remake my drink so 🙏 shout out to them.
Atmosphere: 3
Food: 5
Service: 5
Emma Sorour
This is the closest location to my house and that’s the ONLY reason why I would ever go here. Staff are rude and I always have to wait over ten minutes for my mobile order. Drinks are okay but not worth the wait. I would definitely just go elsewhere. There’s a cute coffee shop with way better service and wait time called ELDER AND OAT.
Atmosphere: 1
Food: 4
Service: 1
Micaela Serediuk
I ordered to go on my phone mobile and everything was ready and the time correctly my order was amazing staff was very nice
Atmosphere: 5
Food: 5
Service: 5
Celleena A
My coffee was handed to me and was lukewarm instead of hot.
Atmosphere: 2
Food: 2
Service: 3
Deborah Rabine
Friendly and good service. Consistent quality.
Atmosphere: 5
Service: 5
Christina Sitko
Very disappointed AGAIN! My go to drink is a Trenta strawberry açaí refresher, very simple but this is my third time at the West Dundee location and it was horrible. This was 6/8/25 at about 3:56pm. Basically, tasted like water, very little ice with a HINT OF strawberry açaí!!! It had no flavor whatsoever so ever. We also ordered an iced green tea lemonade with the strawberry açaí added and again no strawberry açaí!! Service was sub par and worker walks away from window before you can even put the drink down and ask for straw!! We paid for a quality drink and got garbage!! Lesson learned will bypass this store and go to Carpentersville location on Randall which is much better or just go to DD for a drink.
Food: 2
Service: 2
Ashleigh S
Early AM stop, staff was helpful & quick! Thank you!
Atmosphere: 5
Food: 5
Service: 5
gabriela hernandez
Drove out to this Starbucks , they were out of everything we tried to order ( So much for all day breakfast sandwiches) no problem what ever , asked for a pupcup were told no unless we purchase something … WE TRIED. You would think the decent thing to do despite the inconvenience of driving out to Starbucks for nothing would be to make the damn exception but apparently whip creme cups come out of their paychecks over here .
My sister just went through (less than 5 min ago as of 4:30PM 2/14/25) the drive through and the employees could not have been any more rude to her. The employees were short with their speaking and made it seem like they didn't want to be serving customers let alone be there in general. I try not to be a jerk cause I understand retail is hard, but putting on a customer service face is something we all have to do in our retail jobs. Very disappointed in this service.
Troy Sniff
Grossly overpriced.
Ian Mohrbacher
My wife n kids love this location
Atmosphere: 5
Food: 5
Service: 5
A H
22 minutes wait
Service: 1
Al Ratliff
Don’t go to this location unless you have a solid 20 minutes or more to wait for your coffee, you can watch grass grow faster than you will get your order here.hands down the slowest place I’ve ever been for coffee, won’t return any time soon.
Food: 4 stars
Pictured here is a blind taste test comparing a Starbucks Pumpkin Spice Latte (PSL) to homemade Folgers with Chobani Pumpkin Spice creamer. Based on a bland PSL from this location (Store #2826) two weeks ago, I hypothesized a Starbucks PSL would be too much L and not enough P. Not enough pumpkin and too much latte. It may be autumn, but don’t “fall” for a overpriced PSL. Methodology: drink Starbucks PSL from one mug and homemade creamer coffee from the other. Experiment: close one's eyes and have a neutral, third party administrator bring each mug without telling subject which is which. Conclusion: test subject correctly distinguished between Starbucks PSL and homemade creamer coffee; however, one did not taste significantly more pumpkin-ish than the other. I was wrong. Bottom line: the tall Starbucks PSL was $6.30--verified purchase check #737087--and the grande PSL two weeks ago was $6.86 for a total outlay of $13.16. For that, one could procure both the Chobani creamer and Folgers and enjoy homemade pumpkin coffee without a significant difference in taste and spending significantly less. Good job Starbucks, yet I’m dubious about the value of the high price when, in economic terms, substitute goods are available.
Service: 3 stars
This location is busy in the morning. A queue of at least 10 cars wrapped the building. Staff handled the bustle well, minimized the wait, and greeted me when I walked in. However, I can distinguish overtures at customer service that feel like forced training of drones of a global $36 billion corporation rather than the genuine human connection of one’s favorite local, non-corporate coffee shop. You're not given a receipt for cash purchases anymore, but they are available upon request. Also, don't assume that the menu is comprehensive. The only size on the menu is grande but tall and venti are available upon request.
Atmosphere: 3 stars
Ten autos waiting in the queue. Zero customers sitting in the establishment. Ain’t that America? Ain’t nobody got time for that. Who wants to hang at a Starbucks anymore and chill with hot coffee? Admittedly, it’s a weekday morning. Folks gotta grab-n-go to work. However, I appreciate there are restrooms that don’t require putting a quarter in a slot or entering a numeric code.
Atmosphere: 3
Food: 4
Service: 3
They are so rude here.
Atmosphere: 1
Food: 1
Service: 1
Really good experience friendly staff, great coffee. Only bad side was the table I was sitting at was wobbly therefore I spilled my drink. Staff did remake my drink so 🙏 shout out to them.
Atmosphere: 3
Food: 5
Service: 5
This is the closest location to my house and that’s the ONLY reason why I would ever go here. Staff are rude and I always have to wait over ten minutes for my mobile order.
Drinks are okay but not worth the wait. I would definitely just go elsewhere. There’s a cute coffee shop with way better service and wait time called ELDER AND OAT.
Atmosphere: 1
Food: 4
Service: 1
I ordered to go on my phone mobile and everything was ready and the time correctly my order was amazing staff was very nice
Atmosphere: 5
Food: 5
Service: 5
My coffee was handed to me and was lukewarm instead of hot.
Atmosphere: 2
Food: 2
Service: 3
Friendly and good service. Consistent quality.
Atmosphere: 5
Service: 5
Very disappointed AGAIN! My go to drink is a Trenta strawberry açaí refresher, very simple but this is my third time at the West Dundee location and it was horrible. This was 6/8/25 at about 3:56pm. Basically, tasted like water, very little ice with a HINT OF strawberry açaí!!! It had no flavor whatsoever so ever. We also ordered an iced green tea lemonade with the strawberry açaí added and again no strawberry açaí!! Service was sub par and worker walks away from window before you can even put the drink down and ask for straw!! We paid for a quality drink and got garbage!! Lesson learned will bypass this store and go to Carpentersville location on Randall which is much better or just go to DD for a drink.
Food: 2
Service: 2
Early AM stop, staff was helpful & quick! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Drove out to this Starbucks , they were out of everything we tried to order ( So much for all day breakfast sandwiches) no problem what ever , asked for a pupcup were told no unless we purchase something … WE TRIED. You would think the decent thing to do despite the inconvenience of driving out to Starbucks for nothing would be to make the damn exception but apparently whip creme cups come out of their paychecks over here .
Restaurantji Recommends
My sister just went through (less than 5 min ago as of 4:30PM 2/14/25) the drive through and the employees could not have been any more rude to her. The employees were short with their speaking and made it seem like they didn't want to be serving customers let alone be there in general. I try not to be a jerk cause I understand retail is hard, but putting on a customer service face is something we all have to do in our retail jobs. Very disappointed in this service.
Grossly overpriced.
My wife n kids love this location
Atmosphere: 5
Food: 5
Service: 5
22 minutes wait
Service: 1
Don’t go to this location unless you have a solid 20 minutes or more to wait for your coffee, you can watch grass grow faster than you will get your order here.hands down the slowest place I’ve ever been for coffee, won’t return any time soon.
Atmosphere: 3
Food: 5
Service: 1
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