We ordered take out from El Zarape this evening. Our (4) items, along with any applicable sales tax, should have cost roughly $43. Upon our arrival, we were charged a WHOPPING $76. The ‘gentleman’ at the front register claimed at times and denied at times he was the manager. When I asked him to explain the discrepancy, he produced a laminated menu. I immediately noticed half the items we ordered weren’t even on the menu he provided, which means he or someone else just ‘made up’ a price for half our order. He went on to accuse us of forging the menu in the photos below and vehemently denied that they ever had a carry-out menu, only to back-peddle on that assertion by saying the menu must be at least (6) months old. (FACT CHECK: My wife picked up that menu below last month in the restaurant.) We asked for a refund only in the amount of the discrepancy above, and that’s when this employee got beyond rude. His comment to my wife and I verbatim was “You gotta lot of balls pulling up here in a $90k car and demanding any kind of refund”. We will be notifying everyone in the neighborhood about these people (we’re local) and had we checked the Google reviews beforehand, we never would have ordered from here in the first place. They are disrespectful in the extreme and thieves to boot. If you have ANY doubt as to the respect level this place shows it customers, just look at the responses they post to their MANY negative reviews. There’s NO apology for the poor experience, no effort whatsoever to make it right with the customer who had a bad experience. Whoever manages their social media just doubles down on the insults to the customer…at times calling them liars and racists!UPDATE: Look at response from owner to THIS post. Continues to deny he had ever a Carry Out Menu…even though it’s pictured below. We won’t dignify his comments about my ‘expensive’ car or where I parked with a response beyond them being as dishonest as everything else he’s posted. Decide for yourselves. Caught red handed in a deception at the restaurant with a hard copy of a menu he claims never existed, along with fabricating prices that nearly double what his own menu says and what does he do? Makes comments about my car, my wife, and still pretends the menu pictured below does not exist! The $30 discrepancy is all we asked for AT THE RESTAURANT before we left, and instead the rude comments continued there and online.We made a ‘Deceptive Practices’ report to the Wheaton PD and they are investigating since making up a price contrary to what’s in the menu is Fraud. There are SO many better restaurants in the area where the staff is courteous and the food is superior. Do yourself a favor…go somewhere, anywhere else but here!
Atmosphere: 1
Food: 2
Service: 1
Robert C.
We ordered take out from El Zarape this evening. Our (4) items, along with any applicable sales tax, should have cost roughly $43. Upon our arrival, we were charged a WHOPPING $76. The 'gentleman' at the front register claimed at times and denied at times he was the manager. When I asked him to explain the discrepancy, he produced a laminated menu. I immediately noticed half the items we ordered weren't even on the menu he provided, which means he or someone else just 'made up' a price for half our order. He went on to accuse us of forging the menu in the photos below and vehemently denied that they ever had a carry-out menu. We asked for a refund only in the amount of the discrepancy above, and that's when this employee got beyond rude. His comment to my wife and I verbatim was "You gotta lot of balls pulling up here in a $90k car and demanding any kind of refund". We will be notifying everyone in the neighborhood about these people (we're local). They are disrespectful in the extreme and thieves to boot. We notified the police and they are investigating. There are SO many better restaurants in the area. Do yourself a favor... go somewhere, anywhere else but here!
Amy M.
Even though I've lived in the area for over 30 years, I had never been here before last night. Tired of the other Mexican offerings around we decided to give it a try. Food was a little high priced but it was delicious!! Also the owner is super friendly & wait staff attentive. We will be back!
Sam
Went here on Valentines day with my date. Great food, great music, excelent service. 10/10 would recommend. They have big burritos.
Atmosphere: 5
Food: 5
Service: 5
Mnm 4
DON'T EAT HERE!!!They don't use gloves to handle food and when they do it's only for a selected few. Everyone else use's their bare hands, unwashed to prep food.The manager ED is a hot tempered, two-faced man that treats his customers and employee's terrible.His Employee's are treated horribly.He's been racist towards his staff members.He practically screams at everyone instead of just using his inside voice.Most people can't handle being yelled at.That doesn't make people feel like they're in a safe environment.The employee's shouldn't have to work under someone so disrespectful to people in general.I have seen what he does to all his Employee's & customers & it's horrible.People shouldn't ever be treated like that.This place is stressful to the customers & employee's.DON'T EAT HERE!!!!
Raj P.
I paid 15 dollars for nachos and this is what I get!? People just go down the road to Hale street cantina at least for nachos.
Payton Miller
If I could give them zero stars, I would. The food you order isn’t what you are going to get. When we told the waitress, the manager/owner got up from the bar (he was drinking while working) and started yelling at us, a table of young girls including a child. I’m not being dramatic when I say everyone in there was staring (which was only two other tables) He was aggressive and we were genuinely scared that he was going to hit us. He was clearly drunk and aggressive, yelling because we said we didn’t know a sauce came on a meal and it not saying that on the menu. PLEASE save yourself, and NEVER go here!!!
Atmosphere: 1
Food: 1
Service: 1
Payton M.
If I could put zero stars, I would without a doubt. I am a waitress and have worked in the service industry for YEARS and have never been treated with this amount of disrespect. Manager was drunk and came up to our table of ladies plus one child and started yelling at us because we were telling the waitress we didn't like the food. He got up from the bar when he overheard us and he started to get aggressive. We were genuinely fearful. The food was all disgusting and overpriced. You won't get what you ordered either. The decor is old and everything is dirty. PLEASE save yourself, and NEVER visit this dump.
Michael M.
Owner is rude and harasses customers coming into the shopping area. Guy doesn't deserve our money. Many other good restaurants in the neighborhood. Time to support the restaurants that care.
Very good food & service!! Will definitely be back! The salsa is excellent, good drinks. Our group had quesadillas, floutas, tacos. the pork was excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsa
Ron Libman
High-end Mexican street food. Tacos are smaller than your used to but very high quality. Not expensive. Really good.
Atmosphere: 4
Food: 5
Service: 5
Katie L.
Shout out to el zarape....had a wonderful dinner Saturday night...service, food and margaritas were delish! Definitely will be back! 10 stars!
H H.
Great service and food. Nice holiday decorations c. The dry yytttyygfffddddddfffddddfdddf
Dennis W.
I came here for coffee once to catch up with a friend and the staff here were extremely disrespectful. They charged me 3 bucks for chips which I was ok with since they gotta make money too but the guy at the counter talked down to me like he was my father and lectured me on why i got charged when I didn't even ask for it to be removed. It was a weird interaction and i can see why burger social right next door is popping whereas this place is dead at 5pm everyday. The ambience just sucks and the tables are too close together. The music is also too distracting. I didn't get anything substantial worth taking a picture and if I come back next time I will rate the food.
We ordered take out from El Zarape this evening. Our (4) items, along with any applicable sales tax, should have cost roughly $43. Upon our arrival, we were charged a WHOPPING $76. The ‘gentleman’ at the front register claimed at times and denied at times he was the manager. When I asked him to explain the discrepancy, he produced a laminated menu. I immediately noticed half the items we ordered weren’t even on the menu he provided, which means he or someone else just ‘made up’ a price for half our order. He went on to accuse us of forging the menu in the photos below and vehemently denied that they ever had a carry-out menu, only to back-peddle on that assertion by saying the menu must be at least (6) months old. (FACT CHECK: My wife picked up that menu below last month in the restaurant.) We asked for a refund only in the amount of the discrepancy above, and that’s when this employee got beyond rude. His comment to my wife and I verbatim was “You gotta lot of balls pulling up here in a $90k car and demanding any kind of refund”. We will be notifying everyone in the neighborhood about these people (we’re local) and had we checked the Google reviews beforehand, we never would have ordered from here in the first place. They are disrespectful in the extreme and thieves to boot. If you have ANY doubt as to the respect level this place shows it customers, just look at the responses they post to their MANY negative reviews. There’s NO apology for the poor experience, no effort whatsoever to make it right with the customer who had a bad experience. Whoever manages their social media just doubles down on the insults to the customer…at times calling them liars and racists!UPDATE: Look at response from owner to THIS post. Continues to deny he had ever a Carry Out Menu…even though it’s pictured below. We won’t dignify his comments about my ‘expensive’ car or where I parked with a response beyond them being as dishonest as everything else he’s posted. Decide for yourselves. Caught red handed in a deception at the restaurant with a hard copy of a menu he claims never existed, along with fabricating prices that nearly double what his own menu says and what does he do? Makes comments about my car, my wife, and still pretends the menu pictured below does not exist! The $30 discrepancy is all we asked for AT THE RESTAURANT before we left, and instead the rude comments continued there and online.We made a ‘Deceptive Practices’ report to the Wheaton PD and they are investigating since making up a price contrary to what’s in the menu is Fraud. There are SO many better restaurants in the area where the staff is courteous and the food is superior. Do yourself a favor…go somewhere, anywhere else but here!
Atmosphere: 1
Food: 2
Service: 1
We ordered take out from El Zarape this evening. Our (4) items, along with any applicable sales tax, should have cost roughly $43. Upon our arrival, we were charged a WHOPPING $76. The 'gentleman' at the front register claimed at times and denied at times he was the manager. When I asked him to explain the discrepancy, he produced a laminated menu. I immediately noticed half the items we ordered weren't even on the menu he provided, which means he or someone else just 'made up' a price for half our order. He went on to accuse us of forging the menu in the photos below and vehemently denied that they ever had a carry-out menu. We asked for a refund only in the amount of the discrepancy above, and that's when this employee got beyond rude. His comment to my wife and I verbatim was "You gotta lot of balls pulling up here in a $90k car and demanding any kind of refund". We will be notifying everyone in the neighborhood about these people (we're local). They are disrespectful in the extreme and thieves to boot. We notified the police and they are investigating. There are SO many better restaurants in the area. Do yourself a favor... go somewhere, anywhere else but here!
Even though I've lived in the area for over 30 years, I had never been here before last night. Tired of the other Mexican offerings around we decided to give it a try. Food was a little high priced but it was delicious!! Also the owner is super friendly & wait staff attentive. We will be back!
Went here on Valentines day with my date. Great food, great music, excelent service. 10/10 would recommend. They have big burritos.
Atmosphere: 5
Food: 5
Service: 5
DON'T EAT HERE!!!They don't use gloves to handle food and when they do it's only for a selected few. Everyone else use's their bare hands, unwashed to prep food.The manager ED is a hot tempered, two-faced man that treats his customers and employee's terrible.His Employee's are treated horribly.He's been racist towards his staff members.He practically screams at everyone instead of just using his inside voice.Most people can't handle being yelled at.That doesn't make people feel like they're in a safe environment.The employee's shouldn't have to work under someone so disrespectful to people in general.I have seen what he does to all his Employee's & customers & it's horrible.People shouldn't ever be treated like that.This place is stressful to the customers & employee's.DON'T EAT HERE!!!!
I paid 15 dollars for nachos and this is what I get!? People just go down the road to Hale street cantina at least for nachos.
If I could give them zero stars, I would. The food you order isn’t what you are going to get. When we told the waitress, the manager/owner got up from the bar (he was drinking while working) and started yelling at us, a table of young girls including a child. I’m not being dramatic when I say everyone in there was staring (which was only two other tables) He was aggressive and we were genuinely scared that he was going to hit us. He was clearly drunk and aggressive, yelling because we said we didn’t know a sauce came on a meal and it not saying that on the menu. PLEASE save yourself, and NEVER go here!!!
Atmosphere: 1
Food: 1
Service: 1
If I could put zero stars, I would without a doubt. I am a waitress and have worked in the service industry for YEARS and have never been treated with this amount of disrespect. Manager was drunk and came up to our table of ladies plus one child and started yelling at us because we were telling the waitress we didn't like the food. He got up from the bar when he overheard us and he started to get aggressive. We were genuinely fearful. The food was all disgusting and overpriced. You won't get what you ordered either. The decor is old and everything is dirty. PLEASE save yourself, and NEVER visit this dump.
Owner is rude and harasses customers coming into the shopping area. Guy doesn't deserve our money. Many other good restaurants in the neighborhood. Time to support the restaurants that care.
Food & service were fantastic.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Salsa, Combo Plate, Taco Plate
Restaurantji Recommends
Very good food & service!! Will definitely be back! The salsa is excellent, good drinks. Our group had quesadillas, floutas, tacos. the pork was excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsa
High-end Mexican street food. Tacos are smaller than your used to but very high quality. Not expensive. Really good.
Atmosphere: 4
Food: 5
Service: 5
Shout out to el zarape....had a wonderful dinner Saturday night...service, food and margaritas were delish! Definitely will be back! 10 stars!
Great service and food. Nice holiday decorations c. The dry yytttyygfffddddddfffddddfdddf
I came here for coffee once to catch up with a friend and the staff here were extremely disrespectful. They charged me 3 bucks for chips which I was ok with since they gotta make money too but the guy at the counter talked down to me like he was my father and lectured me on why i got charged when I didn't even ask for it to be removed. It was a weird interaction and i can see why burger social right next door is popping whereas this place is dead at 5pm everyday. The ambience just sucks and the tables are too close together. The music is also too distracting. I didn't get anything substantial worth taking a picture and if I come back next time I will rate the food.