Jimmy John's

820 E Roosevelt Rd, Wheaton
(630) 260-9240

Recent Reviews

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Erica Kyles

I always come here and Aliyah and the supervisor Keri (I believe) always have great customer service and the store is clean!

Atmosphere: 5

Food: 5

Service: 5

Danny Woodson

Very fast

Atmosphere: 5

Food: 5

Service: 5

Dustin Dudley

Horribly slow everyone I come here. I would recommend finding another spot if you expect reasonable delivery times. Employees don’t want to be here. Terribly run business.

Food: 4

Service: 1

Emily Wienhoff

Paid $17 for a sandwich to be delivered here & waited an hour. Called to see where it was and was told that the driver left it on a chair in our lobby (10 steps from our suite) 35 minutes prior. Nobody called, nobody messaged, and if the driver had walked 7 feet he would’ve seen our suite number. Person on the phone didn’t do anything other than apologize and hung up. Not very good customer service & really poor ability to just put some effort into a job.

Atmosphere: 2

Food: 3

Service: 1

sarah hiller

Customer service will hang up on people calling in for delivery orders if they don’t want it delivered to their address a mile away.

Atmosphere: 1

Food: 1

Service: 1

Bört Reynolds

So, I want to begin by saying I also work a service job. I know how frustrating it can be when you’re scheduled on a national holiday but you do have the power to request that day off if you truly don’t want to work it.I stopped in today with my brother for some quick sandwiches, because like most Americans, we are busy and have obligations, even on holidays. I greeted the man at the counter and asked him how he was, and he very snappily responded “well i’m here on Labor Day, so..” I apologized and told him we’d be quick. We ordered, and he begins to make our sandwiches, not hiding his annoyance by slamming things on the counter. This made me extremely uncomfortable as I come from an environment where this was common. I felt like I’d done something wrong just for ordering a sandwich.I looked at my brother and I could tell we were thinking the same thing, so we quickly took our sandwiches when they were finished and left.I get home, unwrap my sandwich and there’s a long black hair sticking out of it. This really just added insult to injury and I sincerely think the bearded dude working today around 11 should be spoken to.

Atmosphere: 1

Food: 5

Service: 1

Becky G

My order was definitely freaky fast, probably the fastest Jimmy John’s order I’ve received. However, it was far from freaky fresh… The veggies (tomatoes, onions and lettuce), along with the avocado spread all seemed a bit old. Overall disappointing. I honestly would take a slower deliver over a bad sandwich. I hadn’t had JJ’s in a few years and was really looking forward to my favorite (beach club), but it definitely didn’t come close to hitting the spot.

Gracie

I’ve been using this location mostly for delivery, but today I stopped in. The young man who took my order was very nice along with the men in the sandwich line. Great customer service! Yes, delivery is sometimes slow during busier hours, but overall I am rating high.

Jessica Buckley

If I could rate this with no stars I would. terrible service they need a new GM. Ordered for delivery they delivered it without calling. Left it at the bottom of the stairs. Food was warm and there was only two slices of beef. Unprofessional service the store should be condemned!!!!!

Meghan Kunkel

Horrible experience with the gm. She is extremely rude.

Emma Green

Beware they close earlier than they claim. I’ve never had a good experience at this location.

Nigel

Was a driver until i got fases out when hired more driver

Becky Garvey

My order was definitely freaky fast, probably the fastest Jimmy John’s order I’ve received. However, it was far from freaky fresh… The veggies (tomatoes, onions and lettuce), along with the avocado spread all seemed a bit old. Overall disappointing. I honestly would take a slower deliver over a bad sandwich. I hadn’t had JJ’s in a few years and was really looking forward to my favorite (beach club), but it definitely didn’t come close to hitting the spot.

Deneen Davis

Very poor service. I ordered from there at 12:04 it is 211. Still have not received my food. Spoke with a supervisor call Desiree very rude over talking me did not get my food will never order from that location again very poor service.

Burton Elizabeth

Good Food

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