For the past several times I have gone to this location the drinks have been awful. Barista is not stirring mocha syrup before pouring milk in. Milk is burnt . The taste was awful. The food handling was very poor. Ex: Smashed cake pop,, under toasted cheese sandwich and an expired protein box last week. Management needs to pay better attention to what is going on in this location.
Atmosphere: 2
Food: 2
Service: 2
Andrew Bruderli
A perfectly adequate
Atmosphere: 4
Food: 4
Service: 4
Maritsa M
They don’t even call out your name when order ready and put the order in the wrong place: had me waiting forever.
A Bruderli
This location always has very great service
Atmosphere: 4
Food: 4
Service: 5
Mikey B
It’s Starbucks so you alright know. It’s fine. It’s coffee, but this location is so cold..service wise. It’s a popular location. There aren’t any other SBX around, but every time I’m here, like EVERYTIME it’s never friendly. I hardly get looked at. No one is ever smiling. I feel like I’m annoying them to walk in and make an order, so much so that it’s prompting me to make a review hoping things change.
Other than that, the cafe is a cool set up. I like it. The ceiling resembles a tin tile. It’s nice in here.
If there was another SBX I’d go to it. I have been going to DD more recently anyhow.
Cheers.
Atmosphere: 4
Service: 2
Shane Bera
Good drink. Real nice in taking my order. Clean store. Strange they don’t call names for orders though like everywhere else. Just pay attention.
Atmosphere: 5
Food: 5
Service: 4
Amy
This place has changed and not for the better. Emma is not friendly at all.
Atmosphere: 1
Food: 1
Service: 1
Lele Hernan
Good
Kid-friendliness: Nice
Atmosphere: 3
Food: 5
Service: 4
Carmen C.
Drive thru was super long so we went inside instead. Service was very good and drinks were delicious as always. It was crazy busy and the tables could use a cleaning. Overall, great!
I don’t need attitude with my order or an excuse. Will not be coming back. Lost my time, my money and ruined my morning. They spend more time talking to themselves than paying attention to their customers.
Atmosphere: 1
Food: 1
Service: 1
Researching Researching
I am writing this so that other people do not feel and go through what I went through. I ordered my coffee via the mobile app. In the store, a staffer called my name clearly. And now I had venti size iced coffee. I took it and tasted it. I found it was not my coffee. Then I checked the label it was written with a wrong person’s name. I asked that person to wait and check, no apologies at all, but just told me to wait. So I waited and now this lady asking this man as well. He handled her not like how he handled my issue. Unlike what he was telling me he immediately fixed her thing.So, I asked him again why I was treated differently. He just told me that I made the mistake of taking a coffee with a different name, and he insisted he called my name. I don't know he's assuming that I can't hear English clearly or not. So, I felt subtle discrimination here at Starbucks. I DID CLEARLY hear my name, and I'm sure people around there heard it too. And these two names are starting with letters that are clearly distinguishable.So, I'm a loyal customer of Starbucks; this is how they treat me?Of course, I know that there are other friendly staffers who work hard for us there, But, I just hope the company or the manager trains the staffers properly, and this kind of subtle discrimination doesn't happen again. Why we have to feel this just to get the coffee in a peaceful Saturday morning? I know that it was Saturday morning, and it was extremely crowded and busy. However, this should not have happened once more.
Atmosphere: 3
Food: 3
Service: 1
M Hop
I ordered two tall iced specialty drinks. One of the drinks was served 3/4 full with ice. I drained the ice, and the cup was 1/4 full. The other drink was a bit more full, but not much better. Total rip off! Done with this Starbucks.
Service: 2
Ashley Meyers
As a recent newcomer to the area, I was excited to find a Starbucks near my new apartment, hoping it would become my go-to spot for my daily caffeine fix. However, my first visit to this location left much to be desired.Upon arriving at the store, I noticed that the parking lot had barricades that prevented customers from directly accessing the drive-thru. Instead, I had to navigate around parked cars to reach the ordering spot, which was an unnecessary inconvenience.Additionally, it seemed that the store's order-ahead feature through the app was inconsistent. Before leaving for the store, I was unable to place my order through the app, but a few hours later, the feature was available again. This inconsistency made it difficult to plan my visit and save time.When I finally reached the speaker to place my order, the staff seemed unfamiliar with how to prepare or even take my usual order. I requested a shaken espresso with heavy cream, but instead, I was charged for an oatmilk espresso with brown sugar flavor. Not only was this not what I wanted, but it was also significantly more expensive than my regular order. Although the drink's flavor was not unpleasant, the overall experience was disappointing.Since this incident, I have been frequenting the Dunkin' located across the street. Their products and flavors are consistent, and I haven't experienced any issues with their service. Until this Starbucks location improves its consistency and staff training, I will likely continue to choose Dunkin' for my daily coffee needs.
Atmosphere: 4
Food: 4
Service: 1
Quiana Torres
Not only did they forget to give me my entire food order. BOTH of my coffees were incorrect and bitter. Staff was condescending and rude. This is why I stopped coming to this location.
Very crowded, quick service
For the past several times I have gone to this location the drinks have been awful. Barista is not stirring mocha syrup before pouring milk in. Milk is burnt . The taste was awful. The food handling was very poor. Ex: Smashed cake pop,, under toasted cheese sandwich and an expired protein box last week. Management needs to pay better attention to what is going on in this location.
Atmosphere: 2
Food: 2
Service: 2
A perfectly adequate
Atmosphere: 4
Food: 4
Service: 4
They don’t even call out your name when order ready and put the order in the wrong place: had me waiting forever.
This location always has very great service
Atmosphere: 4
Food: 4
Service: 5
It’s Starbucks so you alright know. It’s fine. It’s coffee, but this location is so cold..service wise. It’s a popular location. There aren’t any other SBX around, but every time I’m here, like EVERYTIME it’s never friendly. I hardly get looked at. No one is ever smiling. I feel like I’m annoying them to walk in and make an order, so much so that it’s prompting me to make a review hoping things change.
Other than that, the cafe is a cool set up. I like it. The ceiling resembles a tin tile. It’s nice in here.
If there was another SBX I’d go to it. I have been going to DD more recently anyhow.
Cheers.
Atmosphere: 4
Service: 2
Good drink. Real nice in taking my order. Clean store. Strange they don’t call names for orders though like everywhere else. Just pay attention.
Atmosphere: 5
Food: 5
Service: 4
This place has changed and not for the better. Emma is not friendly at all.
Atmosphere: 1
Food: 1
Service: 1
Good
Kid-friendliness: Nice
Atmosphere: 3
Food: 5
Service: 4
Drive thru was super long so we went inside instead. Service was very good and drinks were delicious as always. It was crazy busy and the tables could use a cleaning. Overall, great!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I don’t need attitude with my order or an excuse. Will not be coming back. Lost my time, my money and ruined my morning. They spend more time talking to themselves than paying attention to their customers.
Atmosphere: 1
Food: 1
Service: 1
I am writing this so that other people do not feel and go through what I went through. I ordered my coffee via the mobile app. In the store, a staffer called my name clearly. And now I had venti size iced coffee. I took it and tasted it. I found it was not my coffee. Then I checked the label it was written with a wrong person’s name. I asked that person to wait and check, no apologies at all, but just told me to wait. So I waited and now this lady asking this man as well. He handled her not like how he handled my issue. Unlike what he was telling me he immediately fixed her thing.So, I asked him again why I was treated differently. He just told me that I made the mistake of taking a coffee with a different name, and he insisted he called my name. I don't know he's assuming that I can't hear English clearly or not. So, I felt subtle discrimination here at Starbucks. I DID CLEARLY hear my name, and I'm sure people around there heard it too. And these two names are starting with letters that are clearly distinguishable.So, I'm a loyal customer of Starbucks; this is how they treat me?Of course, I know that there are other friendly staffers who work hard for us there, But, I just hope the company or the manager trains the staffers properly, and this kind of subtle discrimination doesn't happen again. Why we have to feel this just to get the coffee in a peaceful Saturday morning? I know that it was Saturday morning, and it was extremely crowded and busy. However, this should not have happened once more.
Atmosphere: 3
Food: 3
Service: 1
I ordered two tall iced specialty drinks. One of the drinks was served 3/4 full with ice. I drained the ice, and the cup was 1/4 full. The other drink was a bit more full, but not much better. Total rip off! Done with this Starbucks.
Service: 2
As a recent newcomer to the area, I was excited to find a Starbucks near my new apartment, hoping it would become my go-to spot for my daily caffeine fix. However, my first visit to this location left much to be desired.Upon arriving at the store, I noticed that the parking lot had barricades that prevented customers from directly accessing the drive-thru. Instead, I had to navigate around parked cars to reach the ordering spot, which was an unnecessary inconvenience.Additionally, it seemed that the store's order-ahead feature through the app was inconsistent. Before leaving for the store, I was unable to place my order through the app, but a few hours later, the feature was available again. This inconsistency made it difficult to plan my visit and save time.When I finally reached the speaker to place my order, the staff seemed unfamiliar with how to prepare or even take my usual order. I requested a shaken espresso with heavy cream, but instead, I was charged for an oatmilk espresso with brown sugar flavor. Not only was this not what I wanted, but it was also significantly more expensive than my regular order. Although the drink's flavor was not unpleasant, the overall experience was disappointing.Since this incident, I have been frequenting the Dunkin' located across the street. Their products and flavors are consistent, and I haven't experienced any issues with their service. Until this Starbucks location improves its consistency and staff training, I will likely continue to choose Dunkin' for my daily coffee needs.
Atmosphere: 4
Food: 4
Service: 1
Not only did they forget to give me my entire food order. BOTH of my coffees were incorrect and bitter. Staff was condescending and rude. This is why I stopped coming to this location.
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