I brought my family here for the first time to see Superman (2025). Showtime was 12:00pm, we arrived at 11:50am. We had assigned seats so didn’t arrive super early. I later saw on their website that they request you arrive 20 minutes early. If that’s the case, they should list the showtime at 11:40. I don’t see how anyone could know to arrive early otherwise.
We are a family of four (two adults, two teenagers). We ordered three entrees (my elder son had a big breakfast so didn’t eat), popcorn, two fountain drinks, a glass of water, and one bar cocktail. The theater wasn’t crowded. After 40 minutes for our food was delivered along with the bar drink. We continued to wait patiently for the other drinks and popcorn, but they didn’t arrive. My husband had to push the call button for the waitress. Then we were finally given the rest of the drinks and the popcorn. I looked at my watch. By this time it was 12:53pm. My son who wasn’t eating only asked for a water. This means it took over an hour for him just to get a drink of water.
We didn’t get an apology. Our bill wasn’t comped at all. We paid over $100 just in food and drinks. This doesn’t include the cost of the movie tickets. For the price we paid, I would expect better service. We won’t be back.
Christopher Lee
Eat before you go.. just a heads up..other than that the seats are great.. nice bar.
Sahil Garg
Love this place. Been coming here for years.
Luigi Reyes
This theater is nice. But the lack of service of food is not good. We never saw our server. It took a third server for me to ask for our appetizer to finally come out. I also had no idea there's already 18% gratuity already. They tell you the gratuity before you give them the card. Probably will be last time I will take my girlfriend to this theater.
Thomas Agler
Horrible experience for the money. Camera projection was too dark making it difficult to watch the movie plus now advertisements and show previews making it intolerably long before the actual movie started. The workers are wonderful and the place clean but I will go elsewhere for movies.i
mason pauley
If your under 5’10 its hard to see the screen. The row of seats in front of you is so high it blocks the bottom of the screen. The photo i took is at eye level and im 5’9
Robert Konzelman
Won't be going back here. Lights are too bright during the movie, during dark scenes you can barely see anything on screen. Servers don't know how to whisper. They charge an extra fee to buy tickets online on their own website. Update. Forgot I wasn't going to go back here. Lights seem a little better. Servers still don't know how to whisper. They also don't automatically give the food promo discount unless you ask them to fix it after they bring the check even if you mention it while ordering.
awsten schrader
went to see two separate movies, asked in advance for closed captioning devices both times. first time, device did not work and i asked an employee for help— had to ask a second time 20 minutes later and device was never fixed. second time, device never worked and didn’t bother to request help. highly inaccessible.
Karen SE
The movie was supposed to start 25 minutes ago. We don’t even have previews. The took our food orders and our money. Nobody can tell us what’s up…we have heard “soon” 3 times in a theater full of little kids on a Friday night. The chairs are are least comfy.
Troy Thueson
Movies and food at the movies are great. Avoid the bar. Drinks are pricey and bartenders are substandard. Instead, go next door to Sushi Ukai for sake and then go to the movies.
This is the worst movie theater ever first of a large popcorn is literally a small popcorn from a different movie theater second of you get a large popcorn that is 9.50 that is cheaper in a different movie theater third of you have to give the waiter at 18% tip and the seats reclines is mid
Hellobion
very good place
Sarah K
My daughter went there with a friend and ordered a soda and popcorn. She paid cash and they never gave her cash back. If they already charge an automatic service fee, then this server took at least a 40 to 58% tip without returning any change.
Gretchen Lake
SMG used to be such an amazing place to dine and see a movie but now it’s a subpar experience at best. The theaters are unkempt, dirty bathrooms and incredibly slow service. The lastest development is they no longer turn the lights off during the movie because it poses a safety hazard to the servers. And while I understand this, it ruins the viewing experience having to watch a movie in a fully lit theater. Sadly this is no longer the exciting family night destination it used to be.
susan klimala
I typically love coming here but tonight the smell in the lobby was disgusting like sewer mixed with bleach. Definitely not conducive to a dining experience. I personally won’t be going back until that gets sorted.
I brought my family here for the first time to see Superman (2025). Showtime was 12:00pm, we arrived at 11:50am. We had assigned seats so didn’t arrive super early. I later saw on their website that they request you arrive 20 minutes early. If that’s the case, they should list the showtime at 11:40. I don’t see how anyone could know to arrive early otherwise.
We are a family of four (two adults, two teenagers). We ordered three entrees (my elder son had a big breakfast so didn’t eat), popcorn, two fountain drinks, a glass of water, and one bar cocktail. The theater wasn’t crowded. After 40 minutes for our food was delivered along with the bar drink. We continued to wait patiently for the other drinks and popcorn, but they didn’t arrive. My husband had to push the call button for the waitress. Then we were finally given the rest of the drinks and the popcorn. I looked at my watch. By this time it was 12:53pm. My son who wasn’t eating only asked for a water. This means it took over an hour for him just to get a drink of water.
We didn’t get an apology. Our bill wasn’t comped at all. We paid over $100 just in food and drinks. This doesn’t include the cost of the movie tickets. For the price we paid, I would expect better service. We won’t be back.
Eat before you go.. just a heads up..other than that the seats are great.. nice bar.
Love this place. Been coming here for years.
This theater is nice. But the lack of service of food is not good. We never saw our server. It took a third server for me to ask for our appetizer to finally come out. I also had no idea there's already 18% gratuity already. They tell you the gratuity before you give them the card. Probably will be last time I will take my girlfriend to this theater.
Horrible experience for the money. Camera projection was too dark making it difficult to watch the movie plus now advertisements and show previews making it intolerably long before the actual movie started. The workers are wonderful and the place clean but I will go elsewhere for movies.i
If your under 5’10 its hard to see the screen. The row of seats in front of you is so high it blocks the bottom of the screen. The photo i took is at eye level and im 5’9
Won't be going back here. Lights are too bright during the movie, during dark scenes you can barely see anything on screen. Servers don't know how to whisper. They charge an extra fee to buy tickets online on their own website.
Update. Forgot I wasn't going to go back here. Lights seem a little better. Servers still don't know how to whisper. They also don't automatically give the food promo discount unless you ask them to fix it after they bring the check even if you mention it while ordering.
went to see two separate movies, asked in advance for closed captioning devices both times. first time, device did not work and i asked an employee for help— had to ask a second time 20 minutes later and device was never fixed. second time, device never worked and didn’t bother to request help. highly inaccessible.
The movie was supposed to start 25 minutes ago. We don’t even have previews. The took our food orders and our money. Nobody can tell us what’s up…we have heard “soon” 3 times in a theater full of little kids on a Friday night. The chairs are are least comfy.
Movies and food at the movies are great. Avoid the bar. Drinks are pricey and bartenders are substandard. Instead, go next door to Sushi Ukai for sake and then go to the movies.
Restaurantji Recommends
This is the worst movie theater ever first of a large popcorn is literally a small popcorn from a different movie theater second of you get a large popcorn that is 9.50 that is cheaper in a different movie theater third of you have to give the waiter at 18% tip and the seats reclines is mid
very good place
My daughter went there with a friend and ordered a soda and popcorn. She paid cash and they never gave her cash back. If they already charge an automatic service fee, then this server took at least a 40 to 58% tip without returning any change.
SMG used to be such an amazing place to dine and see a movie but now it’s a subpar experience at best. The theaters are unkempt, dirty bathrooms and incredibly slow service. The lastest development is they no longer turn the lights off during the movie because it poses a safety hazard to the servers. And while I understand this, it ruins the viewing experience having to watch a movie in a fully lit theater. Sadly this is no longer the exciting family night destination it used to be.
I typically love coming here but tonight the smell in the lobby was disgusting like sewer mixed with bleach. Definitely not conducive to a dining experience. I personally won’t be going back until that gets sorted.
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