McDonald's
188 E Dundee Rd, Wheeling
(847) 541-8487
Recent Reviews
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I order hotcakes with oranges. When I came back home and drank orange juice... OMG. It was just water that colored orange. I shocked Mcdonals mixed water in the orange juice that is almost $4 for one cup.
Can you believe I paid $8 for water mixed orange juice.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service!!
Atmosphere: 1
Service: 1
Very disappointed with this McDonald’s. We waited 40 minutes in the drive-thru, which is unacceptable for fast food. The service was extremely slow.
Worth place ever
Atmosphere: 1
Food: 1
Service: 1
Great customer service 👍🏽
Atmosphere: 5
Food: 5
Service: 5
Awful service and all the employees do is make faces and talk smack in spanish.
made a special order, two cheeseburgers onion only, they got it wrong. went back to get them fixed was ask what was wrong and I told them they should have been onion only, then I was asked if I wanted cheese on my cheeseburger, I said that was a stupid question. got kick out without my order and they kept/ stole my money. worst McDonald's ever
Atmosphere: 1
Service: 1
Server was fast, friendly & helpful. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
I love McDonald's, but not this time... unfortunately....it was the first time when I waited for my order for more than 15 minutes (someone who ordered after me got his order earlier than me), the hall was so dirty (but the restroom was wonderfully clean) and no one was removing the numbers from the tables even if no one was sitting there, so it was unclear which tables were free. The last one I ordered a sweet ice tea but I get unsweetened 😕😢 I hope it was just a wrong day for visiting this place.
Atmosphere: 1
Food: 4
Service: 1
Every time when I ordering Mc crispy delux they are giving me a regular mc crispy.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Ordered from Uber, the food was sloppy, fries, I ordered no salt and they were not fully cooked and heavily salted. Go to drive through and the cokes are so filled you can’t put the straw in because it overflows. Forgot the bbq sauce. Last couple of times I’ve either did the drive thru or ordered From Uber the orders are wrong. No more ordering from them. Use be great every time I get food from them, and I understand I eve in a while sometimes things happen, just last 5 times problems
Food: 1
Service: 1
Got 3 McFlurrys and paid for extra topping, when we got home and started eating it it only had the toppings on top, wasn’t even mixed in and the rest was just vanilla ice cream. Didn’t even get the extra toppings I paid for.
I recently visited this McDonald’s and ordered a coffee with no sugar. I made the request clearly—twice—once at the drive-thru speaker and again at the window. Despite that, my order was still incorrect. It seemed like two young employees were handling my order, and instead of taking it seriously, they were giggling and mentioned something about “extra sugar,” this was frustrating and unprofessional.
Unfortunately, this isn’t the first time I’ve had issues at this location. It’s the closest McDonald’s to me, so I’ve given it several chances, but the service continues to disappoint. I’ve experienced incorrect orders, poor customer service, and staff who don’t seem trained to handle customers with care.
The management doesn’t appear to be engaged either—they’re not especially approachable, and it seems like most of the staff are hired based on friendships or family connections rather than qualifications. I’ve heard the promise of improvement before, but nothing ever seems to change.
This is by far the worst McDonald’s I’ve been to, and I hope someone from corporate takes a serious look at what’s going on here.
Atmosphere: 1
Food: 1
Service: 1
I've had consistently disappointing experiences at this McDonald's location, which unfortunately is the closest one to me. The service is often slow, and my orders are frequently incorrect. For example, during a recent visit through the drive-thru, I received a McChicken that had an unusual, fishy taste and was inedible. Additionally, the staff forgot to include the sauce I had requested. I hope management addresses these quality and service issues, as they significantly impact the customer experience.
Atmosphere: 1
Food: 1
Service: 1
Place for a quick bite. Nothing special. Just a McDonald's
Atmosphere: 4
Food: 3
Service: 5
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