Starbucks
1085 Lake Cook Rd, Wheeling
(847) 465-8764
Recent Reviews
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I really like this Starbucks location. Everyone is SO NICE TO ME. I’m a bit picky but they are so patience and nice.
Atmosphere: 5
Food: 5
Service: 5
I just picked up my mobile order. Everything was correct, fast, and delicious, as always. The employee at the counter was very friendly and helped me choose gift cards.
Atmosphere: 5
Food: 5
Service: 5
Had a bad experience with the cashier unfriendly and the drink were made without efforts.
Atmosphere: 1
Food: 1
Service: 1
Daniel and Ben and Erin are the best!! They always take care of us as returning customers, and always make my dog happy with his pup cup also! They go above and beyond for an outstanding customer experience and we are so greatful for them through many years of visiting!
Atmosphere: 5
Food: 5
Service: 5
Staff was very fast and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Good place for cofe
Atmosphere: 5
Food: 5
Service: 5
Extremely slow. Drive thru 34 min of waiting and it was only 3 cars ahead of me.
Service: 1
Shout out to Jason for making me buy a Medium Hot coffee because I only wanted a hot water. He still gave me the Hot water but appberatnly Starbucks has a new policy where you have to purchase something to get hot water. So thank you!! And didn't even give me my receipt.
Atmosphere: 1
Food: 1
Service: 1
wonderful place I recommend it to everyone
Atmosphere: 5
Food: 5
Service: 5
First time visited this store as I recently moved to this area, and was getting my birthday free drink here. The store employee is so nice and she even drew this cute celebration kitty cat for me!!!
Will come back for sure 👏😊
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quiet, seemed sparse /empty
Atmosphere: 3
Service: 5
It’s so cute! Thanks to the girl at the window who prepared my order. It lifts my spirits, especially when you're working on a Saturday morning 😂
Atmosphere: 5
Food: 5
Service: 5
This Starbucks really needs to work on their customer service. We ordered 5 drinks, 2 of them custom. The girl taking our order (we think her name was Sara) seemed overwhelmed and rushed us after almost every sentence. She even told us to pull up before we were done ordering, and we had to stop her to finish. Then she swapped with another employee after her own mistake, clearly not wanting to deal with us anymore.
One of the drinks was supposed to be double matcha but tasted like watered-down milk with a little powder thrown in. When I said “double matcha,” she mockingly asked if I wanted a second drink instead of understanding that double matcha means 2x more powder. Never had any trouble with Starbucks employees understanding what that means. We also asked for light ice and got drinks filled halfway with ice anyway.
Not what $40 worth of drinks should get you. Lower your prices or fire people who don’t know how to do their job. Really disappointing experience overall.
Atmosphere: 1
Food: 1
Service: 1
I usually have a very good experience here which is why I put 4 stars but unfortunately today the guy at the drive thru was not very friendly. You could immediately see he was very annoyed and truly seemed like he hated dealing with people. I understand everyone has rough days but there is no need to put on a mean face towards customers. Unfortunately I did not catch his name but I’m sure he knew that his attitude and unfriendliness was not okay at all and I hope he changes his attitude towards others.
Service: 4
Bathroom disgusting hope you don’t have to sit on the toilet 🤢
Ordered coffee and went to use the proudly signed “all gender” bathroom. Upon entering the stench of urine hit me in the face. The toilet seat was caked in urine (some “fresh” some ripened), dried urine was all over the side of the toilet and around the base. I could avoid touching this disgusting mess but shudder to think if I had brought my daughter here. Moving to the sink a large splatter of mucus or phlegm stared me in the face while I tried to hold my breath and get the heck out of there. Makes you wonder how clean ANYTHING is at this location if this this the mess they allow in the bathroom. Hey Starbucks.. newsflash! MEN PEE ON THE SEAT. If you’ve committed to all gender facilities better clean them every 10 min. Tried to get the masked up employees attention after this experience but they were not interested in my feedback
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