Starbucks

1085 Lake Cook Rd, Wheeling
(847) 465-8764

Recent Reviews

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Carrie Wilde

It’s so cute! Thanks to the girl at the window who prepared my order. It lifts my spirits, especially when you're working on a Saturday morning 😂

Atmosphere: 5

Food: 5

Service: 5

M S

This Starbucks really needs to work on their customer service. We ordered 5 drinks, 2 of them custom. The girl taking our order (we think her name was Sara) seemed overwhelmed and rushed us after almost every sentence. She even told us to pull up before we were done ordering, and we had to stop her to finish. Then she swapped with another employee after her own mistake, clearly not wanting to deal with us anymore.

One of the drinks was supposed to be double matcha but tasted like watered-down milk with a little powder thrown in. When I said “double matcha,” she mockingly asked if I wanted a second drink instead of understanding that double matcha means 2x more powder. Never had any trouble with Starbucks employees understanding what that means. We also asked for light ice and got drinks filled halfway with ice anyway.

Not what $40 worth of drinks should get you. Lower your prices or fire people who don’t know how to do their job. Really disappointing experience overall.

Atmosphere: 1

Food: 1

Service: 1

Crystal Cardenas

I usually have a very good experience here which is why I put 4 stars but unfortunately today the guy at the drive thru was not very friendly. You could immediately see he was very annoyed and truly seemed like he hated dealing with people. I understand everyone has rough days but there is no need to put on a mean face towards customers. Unfortunately I did not catch his name but I’m sure he knew that his attitude and unfriendliness was not okay at all and I hope he changes his attitude towards others.

Service: 4

Mark S

Bathroom disgusting hope you don’t have to sit on the toilet 🤢
Ordered coffee and went to use the proudly signed “all gender” bathroom. Upon entering the stench of urine hit me in the face. The toilet seat was caked in urine (some “fresh” some ripened), dried urine was all over the side of the toilet and around the base. I could avoid touching this disgusting mess but shudder to think if I had brought my daughter here. Moving to the sink a large splatter of mucus or phlegm stared me in the face while I tried to hold my breath and get the heck out of there. Makes you wonder how clean ANYTHING is at this location if this this the mess they allow in the bathroom. Hey Starbucks.. newsflash! MEN PEE ON THE SEAT. If you’ve committed to all gender facilities better clean them every 10 min. Tried to get the masked up employees attention after this experience but they were not interested in my feedback

J Abbs

Clean
Okay, not impressed by employee.
Coffee was decent.

Atmosphere: 4

Food: 2

Service: 3

Bradley Bjorn

A great place for me to sit down have a cup of coffee and collect my thoughts

Atmosphere: 5

Service: 5

JS Shack

It shows up open til 9pm. But, they just closed at 8pm. We got here by 8:01pm (by 15mins driving) but they just did hands gestures that they are closed with no explanation

Atmosphere: 1

Food: 1

Service: 1

Igor Petry

Says open till 9. Im here at 8:39 and the door is closed and they are looking at me like im not understanding something. Please change your hours on google so people dont drive to your location expecting one thing and getting another. Thanks! - p.s. will change my review after hours have been adjusted online.

Yolanda Guzman

Matcha delicious fresh beverage

Atmosphere: 5

Food: 5

Service: 5

Anna Nicole Sullivan

Always a wonderful experience. Amber and the crew are GREAT!!

Atmosphere: 5

Food: 5

Service: 5

Jane Xu

I visited this Starbucks for a study session and overall, the place was nice with a pleasant atmosphere and friendly service. There were plenty of seating options, and I appreciated that a few spots had outlets.

However, the biggest issue was the closing time. The posted hours stated they closed at 9 PM, but I was asked to leave at 7:59 PM. This was frustrating since I could have gone somewhere else if I had known. They really need to update their hours to reflect the actual closing time.

Atmosphere: 5

Food: 4

Service: 5

Alyssa Valenziano

This Starbucks has always been amazing!!!! This was the cutest thing ever and the employees are very talented. It made me smile on a very snowy snow storm!

Atmosphere: 5

Food: 5

Service: 5

helen park

Worst Starbucks in the area

Rayansh Kapoor

Apparently, there was a bag of chocolates sent by a Chinese supplier for my dad who was supplied with for his job. She accidentally sent the gift to Starbucks. When I, my mom, and my younger brother went to get it, we saw that the bag was almost empty, and there was tape hanging off, which clearly showed the baristas and manager ate it. When I found out, I was really upset with the workers. Otherwise, for all shops, I think they serve great food, and look very nice from the outside (That’s why there are 2 stars and not 1).

Thank you,

Ray K.

Atmosphere: 5

Food: 5

Service: 1

Slavio Shevchuk

Starbucks never disappoints! The drinks are always perfect, the baristas are friendly, and the atmosphere is cozy. It’s my go-to spot for a quick coffee or a relaxing break. Highly recommend!

Atmosphere: 5

Service: 5

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