Starbucks
351 W Dundee Rd, Wheeling
(224) 277-8615
Recent Reviews
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Great vibe at this store today! Yummy savory wrap and great birthday iced chai from friendly baristas!
Good place for cofe
They just don’t make it good
The service today was terrible! One employee couldn’t take our order correctly. She ran off to help another drive-thru customer. When I tried to call her to finish our order, she pretended she didn’t hear me. No one else came to the register. After I mentioned I wanted to order, Manager Nat finally approached me. I then had a chance to fix the previous order. However, Manager Nat was very rude. She didn’t let me explain what happened and spoke over me while the other girl listened but didn’t come to help.
This was my first bad experience with Starbucks. I am really disappointed. It seems like you are hiring people who don’t understand customer service and calling them managers.
Worst Starbucks location ever . I’ve had multiple horrible experiences . My drinks always partially empty or a combo or being empty and not tasting like the drink I ordered . Stop writing notes on your cups and focus on making the drink right !!!!
I dont like the bathroom to make all gender can use it. It's not feeling clean for a woman. They should make it separately.
We came to this Starbucks with our kids around 4:40 PM, planning to sit down for a quick break and feed the babies. We were hoping to grab a coffee and feed them with a single order of Starbucks potatoes.
Unfortunately, the doors were locked, and only the drive-through was available — which doesn’t work when you have strollers. We tried to place an order, but it was declined, stuff was rude. In the end, we were left without coffee and, more importantly, with hungry babies in the heat. Very disappointing experience.
I came as I do every other week for a meeting. I was early and asked for a small glass of water. I was told NEW POLICY unless you purchase something which I will be in 20 minutes I couldn't have water. WTH. If I didn't have a scheduled meeting I definitely would have left. Never a problem at any other locations?
Staff here are always friendly.
Terrible service, I placed an order on the app when I came to pick it up 10 minutes later, and they hadn't even started making it and I had to wait longer. There was no queue
Restaurantji Recommends
Not sure who writes these notes - buuuuut it makes my day every time!!!! Thank youuu ☺️
Bad experience I ordered 3 caramel macchiato what was my surprise I got to work with the coffee it tastes horrible it doesn't even have caramel flavor I've been drinking the same coffee for years and I can tell when my coffee is good the girl at the window has a very bad service 😡 I have to wait almost 20 minutes for the coffee to have this unpleasant flavor
Pike roast was like water. I called the store to let them know and they told me I had to come back for a refund which is untrue because they can issue a refund if you pay through the Starbucks app. This is not the first time their quality of drinks has been subpar at this location. Will not be going back.
This Starbucks has the worst service of any Starbucks I’ve been to. The employees always seem so bothered to take your order. Very unfriendly and rude!
I’m so sad they closed down the Starbucks on Milwaukee. This location is actually closer to my house yet the drinks are always made wrong. Half the staff is nice and the other half are rude so it’s always rolling the dice. But your drink will always and I mean always, made incorrectly. I have ordered an iced latte with cold foam and the past two days I basically got an $8 cup of milk. Time to check out scooters coffee.
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