Tried to get a dairy free pumpkin smash smoothie, but was told they no longer have the frozen oat dessert even though it was still on the menu and on the app. Pretty sure I was lied to and then ignored. Won't be back to this location again. Atrocious customer service! Update - will not go back. The plant-based pumpkin smash is the only reason I went to Jamba.
Service: 1
Carolyn Armendariz
I used to come here a lot last year and never had any problems but yesterday was horrible. I placed an online order for 2 smoothies at 8:05am because they were supposed to be open at 8am. Got there at 8:15 for my order and the place wasn’t open yet, waited another 15 minutes just to see if anyone would unlock the doors. I had to leave for work and them not being open made me late for work. So my mother in law kept calling the location to see when they were gonna open, turns out they didn’t open till 11! The opener or whoever overslept and no one got their online orders which is ridiculous, the owners or GM should’ve made sure someone was there to do their job. Online orders should’ve been turned off if no one was there. My mother in law picked up my smoothies for me since I was at work, the girls working didn’t even apologize for anything that happened and all they said was that “they overslept”. They need to be held responsible for not doing their job with opening the store. The GM is out of town for the week so shouldn’t she make sure there is someone responsible to open the store??? Not sure if i’ll ever come here again:/
Atmosphere: 1
Food: 1
Service: 1
D Sbragia
IF, I could give zero stars I would. My daughter in law placed an online order, turns out the store opened 3 hrs late. Why would the owners not shut online off? Sat there waiting 40 mins for order, got to work late, I showed up and picked it up at 11:15am for them. Got NO APOLOGY, I ordered 2 more smoothies instead paid $18. I called Corporate, waiting for them to rectify this terrible experience. Gm Rachel emails me that my smoothies were upgraded, lies! I got what I paid for and nothing extra or free... Without customers, you don't make sales, your lobby is empty half the time. You opened 3 hours late, missed my online order, then charge me $18 for 2 other smoothies I got when you clearly sent me an email stating it would be complimentary. Terrible customer service, how is that making this right?! Waiting for corporate to call me and I will dispute charges with my credit card. You have lost my business...
Atmosphere: 1
Food: 1
Service: 1
Jeff Dude
Look out for the.....HEAD Freeze...
Atmosphere: 5
Food: 5
Service: 5
Donna Feirick
Was here Monday morning at 9:15 AM and the doors were not open and Willowbrook and Oakbrook.July 15
Jody Ogle
Willowbrook Jamba staff is always friendly and always provides the correct order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie Bowl, Acai Primo
Ellery R
The service is really nice here. There’s one lady especially that takes care of the kids and I so kindly. I’d say the smoothies are consistent and the parking is available. The store is a little run down and frumpy. The bathroom especially is gross. Overall though, good spot. Can you guys consider hemp protein? Thank you!
Atmosphere: 2
Food: 5
Service: 5
Natalia T
Everything was out of stuck. No real juice was available. Food didn't seem very fresh
Atmosphere: 2
Food: 1
Service: 3
Morgan Urso
Service is wonderful and fast. Kaiya helped me out and was very patient and kind! Highly recommend this Jamba!
Brittany Watkins
I just want to say Kaiya is amazing always efficient with my order Cashiers like her deserve to be nominated
I've been going regularly since a new manager started, at least once a week for the last 2 months, and my drink has been very consistent. Very friendly atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Sam Malave
Rachel saved me 50% by signing up to get rewards points before I could even pay. The drink was ready faster than any other Jamba I’ve been to. This location is my go to. Although I have one closer to my house I prefer the efficiency and speed and hospitality. You guys deserve a raise but in the meantime I’ll tip.
Kid-friendliness: Check
Wheelchair accessibility: Check
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peach Perfection, Matcha Green Tea Blast, Mixed Berry Bar
Jne r
Always made to order and on spot-Delicious!
Clyde Jeffries
The staff are a bit partial to skin color. She gave the friend the extra in a small cup but dumped ours out. The attitude filled the entire store.
Tried to get a dairy free pumpkin smash smoothie, but was told they no longer have the frozen oat dessert even though it was still on the menu and on the app. Pretty sure I was lied to and then ignored. Won't be back to this location again. Atrocious customer service! Update - will not go back. The plant-based pumpkin smash is the only reason I went to Jamba.
Service: 1
I used to come here a lot last year and never had any problems but yesterday was horrible. I placed an online order for 2 smoothies at 8:05am because they were supposed to be open at 8am. Got there at 8:15 for my order and the place wasn’t open yet, waited another 15 minutes just to see if anyone would unlock the doors. I had to leave for work and them not being open made me late for work. So my mother in law kept calling the location to see when they were gonna open, turns out they didn’t open till 11! The opener or whoever overslept and no one got their online orders which is ridiculous, the owners or GM should’ve made sure someone was there to do their job. Online orders should’ve been turned off if no one was there. My mother in law picked up my smoothies for me since I was at work, the girls working didn’t even apologize for anything that happened and all they said was that “they overslept”. They need to be held responsible for not doing their job with opening the store. The GM is out of town for the week so shouldn’t she make sure there is someone responsible to open the store??? Not sure if i’ll ever come here again:/
Atmosphere: 1
Food: 1
Service: 1
IF, I could give zero stars I would. My daughter in law placed an online order, turns out the store opened 3 hrs late. Why would the owners not shut online off? Sat there waiting 40 mins for order, got to work late, I showed up and picked it up at 11:15am for them. Got NO APOLOGY, I ordered 2 more smoothies instead paid $18. I called Corporate, waiting for them to rectify this terrible experience. Gm Rachel emails me that my smoothies were upgraded, lies! I got what I paid for and nothing extra or free... Without customers, you don't make sales, your lobby is empty half the time. You opened 3 hours late, missed my online order, then charge me $18 for 2 other smoothies I got when you clearly sent me an email stating it would be complimentary. Terrible customer service, how is that making this right?! Waiting for corporate to call me and I will dispute charges with my credit card. You have lost my business...
Atmosphere: 1
Food: 1
Service: 1
Look out for the.....HEAD Freeze...
Atmosphere: 5
Food: 5
Service: 5
Was here Monday morning at 9:15 AM and the doors were not open and Willowbrook and Oakbrook.July 15
Willowbrook Jamba staff is always friendly and always provides the correct order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie Bowl, Acai Primo
The service is really nice here. There’s one lady especially that takes care of the kids and I so kindly. I’d say the smoothies are consistent and the parking is available. The store is a little run down and frumpy. The bathroom especially is gross. Overall though, good spot. Can you guys consider hemp protein? Thank you!
Atmosphere: 2
Food: 5
Service: 5
Everything was out of stuck. No real juice was available. Food didn't seem very fresh
Atmosphere: 2
Food: 1
Service: 3
Service is wonderful and fast. Kaiya helped me out and was very patient and kind! Highly recommend this Jamba!
I just want to say Kaiya is amazing always efficient with my order Cashiers like her deserve to be nominated
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I've been going regularly since a new manager started, at least once a week for the last 2 months, and my drink has been very consistent. Very friendly atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Rachel saved me 50% by signing up to get rewards points before I could even pay. The drink was ready faster than any other Jamba I’ve been to. This location is my go to. Although I have one closer to my house I prefer the efficiency and speed and hospitality. You guys deserve a raise but in the meantime I’ll tip.
Kid-friendliness: Check
Wheelchair accessibility: Check
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peach Perfection, Matcha Green Tea Blast, Mixed Berry Bar
Always made to order and on spot-Delicious!
The staff are a bit partial to skin color. She gave the friend the extra in a small cup but dumped ours out. The attitude filled the entire store.
employees were really rude
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