**Denny's Willowbrook, Illinois**
I had the worst experience at Denny's Willowbrook on May 4, 2023. The waitress, Sandy, was rude and unprofessional. As I’m standing in line waiting to place my order she stopped taking my order to take care of another local customer ahead of me, and when she finally did get to me, she was short-tempered and did not seem to care about my needs. She also had no knowledge of the menu at Denny’s what so ever.
The manager was also rude and unprofessional. When I informed him that I was going to leave a review about the bad service, he told me that I was "idiot" and that "he doesn’t care about any reviews." He also refused to give me a refund.
I am very disappointed with the service I received at Denny's Willowbrook. I would not recommend this restaurant to anyone.
**Here are some specific details about the bad service I received:**
* Sandy took over 15 minutes to come take my order.
* She forgot my order several times.
* She was short-tempered and did not seem to care about my needs.
* She was rude and unprofessional.
* The manager was also rude and unprofessional.
* He told me that I was "idiot " and that "He doesn’t care about a bad review."
* He refused to give me a refund.
**I would not recommend this restaurant to anyone.**
Erik Nelson
I’m a DoorDasher and I went to this location to pick up an order. A lady who was wearing a red work shirt, I’m assuming that she’s the manager since she was the only worker who had that shirt color on was the one who I went to for the order. Once she saw the name on my phone, she told me that the order was already picked up by the guy who ordered it. I told her that he most likely didn’t confirm that it was picked up on his phone otherwise the order wouldn’t have popped up on my phone. It was then that she got very standoffish with me and started to raise her voice when she said it wasn’t her problem and that I should call DoorDash. I also tried contacting the customer but the error message kept coming up whenever I would try to call or text him. The customer did eventually call the restaurant and it was the lady in the red shirt who answered. She told me that he called and said he picked it up. I wanted to talk with him but she hung up the phone right before I asked. I would have thought she would have told him to wait on the other line since I was still there. She then asked me what I planned on doing and I said I was trying to contact DoorDash so they could cancel the order. She then yelled “If that order gets cancelled then I won’t get paid!” I then said that it wasn’t my fault that he didn’t confirm that he picked up his own order and that if I cancel it myself, it counts against me. Luckily I was able to get ahold of someone from DoorDash and they took care of me.
So basically I don’t want this woman to get fired because years ago, I worked in the food service and it can get stressful but there’s no reason why she had to raise her voice to me. In the future, whenever you guys get a DoorDash order, make sure that the person who’s picking it up, hits confirm on their phone so that there’s no inconvenience on someone else.
Just Denny's. This place doesn't exist
**Denny's Willowbrook, Illinois** I had the worst experience at Denny's Willowbrook on May 4, 2023. The waitress, Sandy, was rude and unprofessional. As I’m standing in line waiting to place my order she stopped taking my order to take care of another local customer ahead of me, and when she finally did get to me, she was short-tempered and did not seem to care about my needs. She also had no knowledge of the menu at Denny’s what so ever. The manager was also rude and unprofessional. When I informed him that I was going to leave a review about the bad service, he told me that I was "idiot" and that "he doesn’t care about any reviews." He also refused to give me a refund. I am very disappointed with the service I received at Denny's Willowbrook. I would not recommend this restaurant to anyone. **Here are some specific details about the bad service I received:** * Sandy took over 15 minutes to come take my order. * She forgot my order several times. * She was short-tempered and did not seem to care about my needs. * She was rude and unprofessional. * The manager was also rude and unprofessional. * He told me that I was "idiot " and that "He doesn’t care about a bad review." * He refused to give me a refund. **I would not recommend this restaurant to anyone.**
I’m a DoorDasher and I went to this location to pick up an order. A lady who was wearing a red work shirt, I’m assuming that she’s the manager since she was the only worker who had that shirt color on was the one who I went to for the order. Once she saw the name on my phone, she told me that the order was already picked up by the guy who ordered it. I told her that he most likely didn’t confirm that it was picked up on his phone otherwise the order wouldn’t have popped up on my phone. It was then that she got very standoffish with me and started to raise her voice when she said it wasn’t her problem and that I should call DoorDash. I also tried contacting the customer but the error message kept coming up whenever I would try to call or text him. The customer did eventually call the restaurant and it was the lady in the red shirt who answered. She told me that he called and said he picked it up. I wanted to talk with him but she hung up the phone right before I asked. I would have thought she would have told him to wait on the other line since I was still there. She then asked me what I planned on doing and I said I was trying to contact DoorDash so they could cancel the order. She then yelled “If that order gets cancelled then I won’t get paid!” I then said that it wasn’t my fault that he didn’t confirm that he picked up his own order and that if I cancel it myself, it counts against me. Luckily I was able to get ahold of someone from DoorDash and they took care of me. So basically I don’t want this woman to get fired because years ago, I worked in the food service and it can get stressful but there’s no reason why she had to raise her voice to me. In the future, whenever you guys get a DoorDash order, make sure that the person who’s picking it up, hits confirm on their phone so that there’s no inconvenience on someone else.
good stuff great service
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